<html><body bgcolor="#FFFFFF"><div>Thanks Emmanuel - kindly send me your contact details so we can investigate this further - we do appreciate your feedback and are keen to ensure resolution.</div><div><br></div><div>Rgds <br><br>Sent from my iPad</div><div><br>On Mar 5, 2011, at 6:00 AM, "Emmanuel Khisa" <<a href="mailto:oloo.khisa@googlemail.com">oloo.khisa@googlemail.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>Not to beat down a man who is "already down", I submit that the problem with Mpesa airtime has been a problem for more than one month on and off and the problem is much bigger than last Sunday's update. It is crucial for Safaricom to be honest with itself, and seek to once and for all fix this problem. Its not just affecting them, its affecting multiple other industries...<div>
<br></div><div>My take.<br><br><div class="gmail_quote">On Fri, Mar 4, 2011 at 9:36 PM, Betty Mwangi <span dir="ltr"><<a href="mailto:bmwangi1@safaricom.co.ke"><a href="mailto:bmwangi1@safaricom.co.ke">bmwangi1@safaricom.co.ke</a></a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div bgcolor="#FFFFFF"><div>Thanks for this information Njeri - please can you send me the details of the outlets that failed to serve you so that we can take immediate action. Further we would like to assure you that M-KESHO is operational and if you experience any problems please do not hesitate to contact me.</div>
<div><br></div><div>Regarding Mr Ouma's e mail below it is true that following the network upgrade last weekend there was a fault with M-PESA airtime top up for self and this has also been resolved. Please send me your contact details so that we can look into your specific issue if the problem is persisting.</div>
<div><br></div><div>We apologize for the inconvenience.</div><div><br></div><div>Best rgds</div><div><br></div><div>Betty Mwangi - Thuo </div><div> <br><br>Sent from my iPad</div><div><div></div><div class="h5"><div><br>
On Mar 4, 2011, at 6:39 PM, "Njeri" <<a href="mailto:njeri.rionge@igniteconsulting.co.ke" target="_blank"><a href="mailto:njeri.rionge@igniteconsulting.co.ke">njeri.rionge@igniteconsulting.co.ke</a></a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>
<div>I wanted to load 40k last week and was only able to do so by going to three outlets, then sending it was another issue, not to mention some told me mkesho is now mkesho kutwa. :-) <br><br>Sent from my iPhone.<div><span> </span></div>
<div><span>Njeri</span></div><div><br></div><div><a href="http://www.njeri-rionge.com" target="_blank"></a><a href="http://www.njeri-rionge.com" target="_blank"><a href="http://www.njeri-rionge.com">www.njeri-rionge.com</a></a></div></div><div><br>On Mar 4, 2011, at 18:22, Michael Bullut <<a href="mailto:michael.bullut@gmail.com" target="_blank"></a><a href="mailto:michael.bullut@gmail.com" target="_blank"><a href="mailto:michael.bullut@gmail.com">michael.bullut@gmail.com</a></a>> wrote:<br>
<br></div><div></div><blockquote type="cite"><div>The MPesa service is currently down... I tried depositing some funds an hour ago at two agents in Westlands and they told me the system is unavailable... <br><br><div class="gmail_quote">
On Fri, Mar 4, 2011 at 3:03 PM, Michael Ouma <span dir="ltr"><<a href="mailto:benomnta@yahoo.com" target="_blank"></a><a href="mailto:benomnta@yahoo.com" target="_blank"></a><a href="mailto:benomnta@yahoo.com" target="_blank"><a href="mailto:benomnta@yahoo.com">benomnta@yahoo.com</a></a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left:1px solid rgb(204, 204, 204);margin:0pt 0pt 0pt 0.8ex;padding-left:1ex"><div><div style="font-family:times new roman,new york,times,serif;font-size:12pt">If this was facebook, I would said "like this" comment.<br>
<br>I can't top up my credit via mpesa neither can I top up another number via the same mpesa since last week. <br><div> </div>Michael Ouma<br>Journalist<br>Kenya<br>Tel:+254-725-537823<br><br><br><br><div><br>"Do not go where the path may lead, but go instead where there is no path and leave a trail," - Ralph Waldo Emerson<div>
<br></div><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div><br></div><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div><font size="2" face="Tahoma"><hr size="1">
<b><span style="font-weight:bold">From:</span></b> robert yawe <<a href="mailto:robertyawe@yahoo.co.uk" target="_blank"></a><a href="mailto:robertyawe@yahoo.co.uk" target="_blank"></a><a href="mailto:robertyawe@yahoo.co.uk" target="_blank"><a href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a></a>><br>
<b><span style="font-weight:bold">To:</span></b> <a href="mailto:benomnta@yahoo.com" target="_blank"></a><a href="mailto:benomnta@yahoo.com" target="_blank"></a><a href="mailto:benomnta@yahoo.com" target="_blank"><a href="mailto:benomnta@yahoo.com">benomnta@yahoo.com</a></a><br>
<b><span style="font-weight:bold">Cc:</span></b> KICTAnet ICT Policy Discussions <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank"></a><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank"></a><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank"><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a></a>><br>
<b><span style="font-weight:bold">Sent:</span></b> Fri, March 4, 2011 8:36:30 AM<br>
<b><span style="font-weight:bold">Subject:</span></b> [kictanet] Bob Collymore; Yet to arrive<br></font></div><div><div></div><div><br>
<div style="font-family:times,serif;font-size:12pt"><div style="color:black;font-family:times,serif;font-size:12pt"></div><div style="color:black;font-family:times,serif;font-size:12pt">Hi Listers,</div><div style="color:black;font-family:times,serif;font-size:12pt">
<br></div><div><font size="3" face="'times new roman', 'new york', times, serif">I had a chance to catch my namesake Robert Collymore's on the bench interview rerun with Jeff Koinange and it was quite </font><font face="'times new roman', 'new york', times, serif">enlightening especially from how he answered the questions.</font></div>
<div><font size="3" face="'times new roman', 'new york',
times, serif"><br></font></div><div><font face="'times new roman', 'new york', times, serif"></font><font size="3" face="'times new roman', 'new york', times, serif">For some reason Jeff was too mellow seems like he had been given a script which was unfortunate, his interview of one Kaguta Museveni was more punchy.</font></div>
<div><font size="3" face="'times new roman', 'new york', times, serif"><br></font></div><div><font size="3" face="'times new roman', 'new york', times, serif">As I listened to the interview it became clear that Bob has still not arrived in Kenya, he is here physically but his heart must have been lost in transit, airlines keep doing it with peoples luggage, he needs a chance to arrive.</font></div>
<div><font size="3" face="'times new roman', 'new york', times, serif"><br></font></div><div><font size="3" face="'times new roman', 'new york', times, serif">I would suggest that first someone takes him across to Njuguna's preferably after Mututho, best would be if it was with a non-safaricom supplier or staff member as he needs an orientation in Kenyanism. After this he needs to visit Kiamaiko and also watch a soccer match at Dandora or Kibera stadiums then he will be better placed to comment on the Kenyan. He might even be allowed to get aware with using terms like Kubafu and peculiar to describe us.</font></div>
<div><font size="3" face="'times new roman', 'new york', times, serif"><br></font></div><div><font size="3" face="'times new roman', 'new york', times, serif">Unlike MJ, Bob has come to occupy the sit at the top of an existing ivory tower that Micheal built, from where the view can be very deceiving and his lieutenants are likely to
insulate him from what is happening on the ground. </font></div><div><font size="3" face="'times new roman', 'new york', times, serif"><br></font></div><div><font size="3" face="'times new roman', 'new york', times, serif">If he genuinely wants to sort our the rote within Safaricom and move the organisation into the future then he must descend from the ivory tower and order his heart back via express courier otherwise his stay shall be short and uneventful. You cannot appreciate the bigger picture if you have no contact with the sectoral one, the pixels make the picture.</font></div>
<div><span style="font-family:times,serif"><br></span></div><div><font size="3" face="'times new roman', 'new york', times, serif"></font><span style="font-family:times,serif">Just my take from the answers he gave to the soft questions
that where rolled towards him.</span></div><div><span style="font-family:times,serif"><br></span></div><div><span style="font-family:times,serif">Regards</span></div><div><span style="font-family:times,serif"><br>
</span></div><div><span style="font-family:times,serif"></span><span style="font-family:times,serif">Bob akaribishwe kimtaa</span></div><div><span style="font-family:times,serif"> </span></div><div><font size="3" face="'times new roman', 'new york', times, serif"> </font></div>
<font size="3" face="'times new roman', 'new york', times, serif">Robert Yawe</font><br><font size="3" face="'times new roman', 'new york', times, serif">KAY System Technologies Ltd</font><br>
<font size="3" face="'times new roman', 'new york', times, serif">Phoenix House, 6th Floor</font><br><font size="3" face="'times new roman', 'new york', times, serif">P O Box 55806 Nairobi, 00200</font><br>
<font size="3" face="'times new roman', 'new york', times, serif">Kenya</font><br><br><div style="color:black;font-family:times,serif;font-size:12pt">Tel: +254722511225, +254202010696<div><br></div></div>
<div style="color:black;font-family:times,serif;font-size:12pt"></div>
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<br></blockquote></div><br><br clear="all"><br>-- <br><b>Oloo Khisa<br>P.O. Box 24324-00100<br>Nairobi<br>0721321086/0734321086<br><a href="http://ke.linkedin.com/in/olookhisa" title="View public profile" name="SafeHtmlFilter_SafeHtmlFilter_webProfileURL" target="_blank"><a href="http://ke.linkedin.com/in/olookhisa">http://ke.linkedin.com/in/olookhisa</a></a></b><br>
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