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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt'>Dear Benjamin,</span><o:p></o:p></p>
<p class=MsoNormal>The issue has been forwarded to the relevant team for
assistance, we do highly appreciate your feedback.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Regards<o:p></o:p></p>
<p class=MsoNormal>Munene Muchoki<span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:blue'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Odhiambo Washington
[mailto:odhiambo@gmail.com] <br>
<b>Sent:</b> Wednesday, February 16, 2011 3:05 PM<br>
<b>To:</b> Safaricom Support<br>
<b>Cc:</b> kictanet@lists.kictanet.or.ke<br>
<b>Subject:</b> Re: [kictanet] Challenges facing MPESA Agents<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
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<p class=MsoNormal>On Wed, Feb 16, 2011 at 2:35 PM, Safaricom Support <<a
href="mailto:Support@safaricom.co.ke">Support@safaricom.co.ke</a>> wrote:<o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Dear Benjamin,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>The IVR for prepaid helpline 100 and the
postpaid helpline 200 are still available, Its only the mpesa helpline
234 which doesn’t have.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Regards</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Munene Muchoki</span><o:p></o:p></p>
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<p class=MsoNormal><br>
<br>
It would be great if the possibility of the Corporate Internet Support number
(0722 002222) going into the IVR is also eliminated. <o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
Nairobi,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
Damn!!<o:p></o:p></p>
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<DIV><STRONG>Note:</STRONG></DIV>
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emails sent from Safaricom Limited are subject to Safaricom’s Email Terms &
Conditions. Please click <A
href="http://www.safaricom.co.ke/index.php?id=954"><SPAN
style="COLOR: green"><FONT color=#400080>here</FONT></SPAN></A> to read the
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