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I think there also a more general point here, that M-Pesa agents
carry quite a lot of risk in terms of the product. <br>
<br>
Correct me if I'm wrong, but as far as I understand, losses in
operation - whether that be genuine errors by agents typing in a
mobile number, or criminality such as SMS scams, fake money and
kiosk robbery - always results in loss to the agents' enterprise and
not to the wider M-Pesa operation. <br>
<br>
And it is probably fair to say that such agent risks are only going
to increase as services offered get more complex and volumes
increase (i.e. M-Kesho, increases in maximum Pesa transfer). <br>
<br>
How can such risks be reduced? Certainly having a more responsive
customer service is one factor, something that Safaricom have been
talking about of late....But there may also be other approaches:
agent insurance, recommended procedures or policy which might also
be crucial in reducing such risks. <br>
<br>
Chris<br>
<br>
<pre class="moz-signature" cols="72">--
Christopher Foster
PhD Researcher, Centre for Development Informatics (CDI)
University of Manchester, UK
Skype: cgfoster
@cgfoz
</pre>
<br>
On 15/02/11 12:47, robert yawe wrote:
<blockquote cite="mid:460064.47225.qm@web27807.mail.ukl.yahoo.com"
type="cite">
<style type="text/css"><!-- DIV {margin:0px;} --></style>
<div style="font-family: 'times new roman','new york',times,serif;
font-size: 12pt;">
<div>Hi,</div>
<div><br>
</div>
<div>I raised this issue some months ago and Safaricom took
action they have released a new SIM card that allows you to
access your phone book when sending cash.</div>
<div><br>
</div>
<div>On the other hand can we appreciate the fact that sending
money using mobile transfer services is actually sending cash.
If you got onto the wrong Matatu and got to the wrong
destination can you really blame the Makanga?</div>
<div><br>
</div>
<div>Regards<br>
</div>
Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<br>
<br>
<div>Tel: +254722511225, +254202010696
<div><br>
</div>
<div style="font-family: times new roman,new york,times,serif;
font-size: 12pt;"><br>
<div style="font-family: times new roman,new
york,times,serif; font-size: 12pt;"><font face="Tahoma"
size="2">
<hr size="1"><b><span style="font-weight: bold;">From:</span></b>
Preston Odera <a class="moz-txt-link-rfc2396E" href="mailto:podera_2002@yahoo.com"><podera_2002@yahoo.com></a><br>
<b><span style="font-weight: bold;">To:</span></b>
<a class="moz-txt-link-abbreviated" href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a><br>
<b><span style="font-weight: bold;">Cc:</span></b>
KICTAnet ICT Policy Discussions
<a class="moz-txt-link-rfc2396E" href="mailto:kictanet@lists.kictanet.or.ke"><kictanet@lists.kictanet.or.ke></a><br>
<b><span style="font-weight: bold;">Sent:</span></b>
Mon, 14 February, 2011 19:33:10<br>
<b><span style="font-weight: bold;">Subject:</span></b>
[kictanet] Challanges facing Mpesa Agents<br>
</font><br>
<table border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td style="font: inherit;" valign="top">Can
Safaricom shed some light on this:-<br>
<br>
When money is sent erroneously to a wrong number
it has been very very difficult to reach the
customer care on time to report the incident
resulting in loss of funds.<br>
<br>
It would be interesting to get some statistics by
month on how much agents/customers are losing by
not reaching the hotline in time. <br>
<br>
Information from agents indicates that it is near
impossible to reach the hotline in time to safe
the situation. The line is unavailable and could
take from 30 to 60 minutes. Always the agents and
their assistants have to suffer the loss. by this
time money will have been withdrawn by the
recipient.<br>
<br>
Preston<br>
<br>
<br>
</td>
</tr>
</tbody>
</table>
<br>
<hr size="1">Don't pick lemons.<br>
See all the <a moz-do-not-send="true" rel="nofollow"
target="_blank"
href="http://autos.yahoo.com/new_cars.html;_ylc=X3oDMTE0OGRsc3F2BF9TAzk3MTA3MDc2BHNlYwNtYWlsdGFncwRzbGsDbmV3Y2Fycw--">new
2007 cars</a> at <a moz-do-not-send="true"
rel="nofollow" target="_blank"
href="http://autos.yahoo.com/new_cars.html;_ylc=X3oDMTE0OGRsc3F2BF9TAzk3MTA3MDc2BHNlYwNtYWlsdGFncwRzbGsDbmV3Y2Fycw--">Yahoo!
Autos.</a></div>
</div>
</div>
</div>
<br>
<pre wrap="">
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