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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Your feedback is noted and appreciated.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Linda<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Joseph Mucheru
[mailto:jmucheru@google.com] <br>
<b>Sent:</b> Friday, January 28, 2011 5:56 AM<br>
<b>To:</b> Linda Muka<br>
<b>Cc:</b> mucheru@google.com; KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Safaricom Bonga Points Merchandise<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Since we are on this subject,
Could you please include the 3G wireless gateway in your Bonga Points system.
This is one item that adds huge convenience.<o:p></o:p></p>
<div>
<p class=MsoNormal><span class=apple-style-span>--</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Joe Mũcherũ<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Regional Lead, Sub-Saharan Africa<o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
On Jan 25, 2011, at 12:00 PM, Linda Muka <<a
href="mailto:LMuka@safaricom.co.ke">LMuka@safaricom.co.ke</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.25in;text-align:justify'><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:black'>Washington, we refer to your comments on
the Safaricom Bonga Points </span><span lang=EN-GB style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:black'>loyalty</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>
Program. Thank you for your feedback and continued interest in the
Safaricom Bonga Points loyalty program. </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-align:justify'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.25in;text-align:justify'><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:black'>We would like to take this opportunity to
provide some clarity on the Bonga Points Loyalty program. We at Safaricom
continuously strive to ensure that the matrix is up to date through quarterly
reviews. This has been a conscious decision implemented to ensure
that we retain and rekindle interest and excitement in the program.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-align:justify'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.25in;text-align:justify'><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:black'> As such, we introduced a new reward
dubbed “Free Airtime” last year, which enables customers to redeem their
points for various airtime rewards from as little as 100 points. </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-align:justify'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.25in;text-align:justify'><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:black'>We have recently concluded and
advertised the reviewed merchandise and redemption matrix for the
first quarter of 2011, to include new devices and bundle rewards. We request
that you dial *126*2# to get a full view of the<b> </b>complete list of
available rewards.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.25in;text-align:justify'><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:black'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.25in;text-align:justify'><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:black'>To make the program more inclusive, we have
also reduced the redemption threshold from 100 points to 25 points. Customers
can now redeem various Minutes, SMS, MMS and Data bundles from as low as 25
Bonga points.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-align:justify'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.25in;text-align:justify'><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:black'>On your request that we include the new
IDEOS phone into the matrix, we assure you that we shall take this into
consideration as we make our review for the next quarter. We shall share the
results of that review with the market. All this is actively done in keeping
with our promise to give the best experience to our customers in all facets of
our operations.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Regards,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Linda</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:kictanet-bounces+lmuka=safaricom.co.ke@lists.kictanet.or.ke">kictanet-bounces+lmuka=safaricom.co.ke@lists.kictanet.or.ke</a>
[mailto:<a href="mailto:kictanet-bounces%2Blmuka">kictanet-bounces+lmuka</a>=<a
href="mailto:safaricom.co.ke@lists.kictanet.or.ke">safaricom.co.ke@lists.kictanet.or.ke</a>]
<b>On Behalf Of </b>Odhiambo Washington<br>
<b>Sent:</b> Friday, January 21, 2011 11:53 PM<br>
<b>To:</b> Linda Muka<br>
<b>Cc:</b> Skunkworks forum; KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] Safaricom Bonga Points Merchandise</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Safaricom
has done quite some revisions on their tariffs and data bundles but their Bonga
points redemption matrix remains unchanged ever since.<br>
I have been hoping (and praying) that they can at least revise the merchandise,
given that even some of those they list are not anymore in the market (I may be
wrong!) but with prices always depreciating, is it not logical that Safaricom
put some revision into this loyalty program?? Can Safaricom also make the point
system a little bit realistic when compared to the merchandise?? I know they
are not under any obligation but I sure can be motivated to "talk more"
within "Niko Na.." with the hope that kupiga mdomo kwangu heunda
ikanifaidisha vikubwa:-)<br>
<br>
Maybe they should include the Huawei IDEOS as one of the merchandise;)<br
clear=all>
<br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
Nairobi,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
Damn!!<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><strong>Note:</strong><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span lang=EN-GB style='font-size:11.0pt;font-family:
"Century Gothic","sans-serif";color:green'>All emails sent from Safaricom
Limited are subject to SafaricomÃs Email Terms & Conditions. Please click <a
href="http://www.safaricom.co.ke/index.php?id=954"><span style='color:#400080'>here</span></a>
to read the policy. </span></b><o:p></o:p></p>
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src="http://www.safaricom.co.ke/fileadmin/resources/downloads/SafBanner.gif"> <em>
</em><o:p></o:p></p>
</div>
</blockquote>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
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</blockquote>
</div>
<DIV><STRONG>Note:</STRONG></DIV>
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style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: green; FONT-FAMILY: 'Century Gothic'">All
emails sent from Safaricom Limited are subject to Safaricom’s Email Terms &
Conditions. Please click <A
href="http://www.safaricom.co.ke/index.php?id=954"><SPAN
style="COLOR: green"><FONT color=#400080>here</FONT></SPAN></A> to read the
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