<html><body bgcolor="#FFFFFF"><div>Robert,</div><div><br></div><div>Thanks for bringing these two issues to my attention, they are both very good points for which I'll ask the team to find solutions. Unfortunately, we're unlikely to find such as solution in time to save your weekend but I'll commit to saving future weekends.</div><div><br></div><div>Regards</div><div><br></div><div>Bob <br><br>Sent from my iPad</div><div><br>On 17 Dec 2010, at 08:18, "robert yawe" <<a href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div style="font-family:'times new roman', 'new york', times, serif;font-size:12pt"><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Hi,</div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">I am like many of you a peculiar Kenyan in that I can quickly find 10 new ways to use a product that the provider/manufacture could never have though about.</div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif;
font-size: 12pt; ">When Safaricom introduced the monthly data bundles I quickly took advantage of the service to roll out remote data capture terminals as I had a new that the 999/- unlimited monthly bundle would meet my requirements without any problems and at a predictable cost.</div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">So after rolling out the device somewhere in the middle of nowhere, its a security device so I will not give you the GPS coordinates, where no man need go again. I loaded the initial 999/- and off went the device, little did I know that the place that no man needed to go would need to be visited at least once a month.</div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div style="color:
black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Why, because safaricom's unlimited monthly bundle cannot be purchased remotely, one needs to physically get to the sim card, my device is credit card sized and runs some proprietary software. I appreciate the fact that I am doing with the service what Safaricom did not think could or even would be done.</div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">I have talked to the customer service persons, they are now more script driven than before, and all I got was ". . the 450 service cannot be activated from another line, please put the sim card in a phone and send a sms message to 450 with the bundle size, thank you for calling Safaricom and have a good day".</div><div style="color: black;
font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">This what I had asked for in a call centre operator but suddenly my needs have now surpassed the standard script can Safaricom please implement an </font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">escalation procedure in the script so that when peculiar Kenyans like myself call with peculiar requirements we can get assistance.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"></font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">For now there goes my weekend as I need to travel to the top of a hill somewhere in Kenya, report to
the local police station to avoid being shot down, climb up a 12 meter mast, remove a sim card, insert it into my phone, send an sms to 450, remove the sim card, place it back into the device, climb down the mast then drive back to Nairobi. </font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Regards</font></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "> </div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Robert Yawe</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">KAY System Technologies Ltd</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Phoenix House, 6th
Floor</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">P O Box 55806 Nairobi, 00200</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Kenya</font><br><br><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Tel: +254722511225, +254202010696<div><br></div></div><div style="position: fixed; color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "></div>
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