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<p class=MsoNormal><span style='color:#1F497D'>Hi Edwin,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>You are pushing the discussion
in the right direction, but it needs to go much further than a communiqué or
strategy. What Kenya needs is a Public-Private Outsourcing Pinnacle Organisation
(Outsource Kenya?) on which all the bodies you mention below are represented
and through which all national BPO development efforts are co-ordinated on an
on-going basis. I believe the BPO Society is currently in the process of
reconstituting itself so while it is doing that why not make it the PP body
everyone works through? Then capacity can be developed to facilitate and
co-ordinate all national outsourcing strategy, capacity-building, marketing etc.
(What do you think, Raychelle?)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>This is my “outsider’s”
view, based to some extent on the Malaysian experience Bobby Varanasi, as well
as the South African BePESA initiative that Pumela Salela shared with us at the
Outsourcing and Contact centre Conference back in November. (I’m copying
Bobby in on this in case he has any other advice to add.)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Sean<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";
color:#1F497D'>Sean Moroney<br>
</span><b><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";
color:#1F497D'>Chairman</span></b><b><span style='font-size:10.0pt;font-family:
"Century Gothic","sans-serif";color:#1F497D'><br>
</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic","sans-serif";
color:red'>AITEC Africa</span></b><span style='font-size:10.0pt;font-family:
"Century Gothic","sans-serif";color:#1F497D'><br>
seanm@aitecafrica.com<br>
UK Tel: +44(0)1480-880774<br>
UK Fax: +44(0)1480-880765<br>
UK Mobile: +44(0)7973-499224<br>
Kenya Mobile: +254(0)721-845674<br>
Mozambique Mobile: +258-82-820880583<br>
Nigeria Mobile: +234(0)802-0571766<br>
SA Mobile: +27(0)724-577887<br>
Skype: seanmoroney<br>
www.aitecafrica.com </span><span style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke] <b>On
Behalf Of </b>Edwin Onchari<br>
<b>Sent:</b> 07 October 2010 10:41<br>
<b>To:</b> seanm@aitecafrica.com<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] Need for BPO sector re-alignment?<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US>Dear Listers and passionate BPO industry
practitioners,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>In recent constructive discussions on the
state of the BPO sector in Kenya, and how this will impact the contribution to
realizing our Vision 2030 goals, one thing clearly emerged. As a country, we
have a fragmented strategy of creating a sustainable industry.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I strongly feel that we need to a have a
joint communiqué (re-aligning of strategies) from the following and any other
agency that has/should have BPO as part of its TORs:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>Kenya ICT Board (The line
ministry and supporting agencies such as CCK)<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>KenInvest<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>OPM- BPO/ITES working group<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>Brand Kenya<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>Vision 2030 secretariat<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>The Kenya BPO Society – and
by membership extension; KEPSA<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
lang=EN-US><span style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US>Any other auxiliary
industry/government agencies<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>It is imperative that we have a unified,
well thought through, strategy for the sector if we were to achieve much.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>This call is in the back-drop of many
industry start-ups and auxiliary service providers, either shutting shop
altogether, or suspending BPO departments in their operations (over 40
start-ups have shut down in the last 4 years with a potential loss of 5000
direct jobs).<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>What are your thoughts?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Kind
regards,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Edwin <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><i><span lang=EN-US style='color:#003399'>Being on par in
terms of price and quality only gets you into the game.Service wins the game.</span></i><span
lang=EN-US style='color:#003399'><br>
TONY ALESSANDRA<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
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