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<DIV dir=ltr align=left><FONT color=#0000ff><FONT color=#0000ff><FONT
color=#0000ff>
<P align=left><FONT face=Arial size=2>Edwin,</FONT></FONT></FONT></FONT><FONT
face=Arial size=2> </FONT></P>
<P dir=ltr align=left><FONT color=#0000ff><FONT face=Arial size=2>As previously
mentioned in this list DFID has part funded a study on what can be done to
strengthen SMEs in the ICT sector<SPAN class=819545910-07102010> (which includes
ITES/BPO)</SPAN> in East Africa. </FONT><FONT face=Arial><FONT size=2><SPAN
class=819545910-07102010>It would be good to have your input (and others on this
forum) in this especially with the next set of workshops coming up in October.
Please see <A href="http://www.infodev.org/icteastafrica"><FONT face=Arial
size=2>www.infodev.org/icteastafrica</FONT></A><FONT face=Arial><FONT
size=2>. </FONT></FONT></SPAN></FONT></FONT></FONT></P>
<P dir=ltr align=left><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=819545910-07102010>Victor</SPAN></FONT></FONT></FONT></P></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B>
kictanet-bounces+v-gathara=dfid.gov.uk@lists.kictanet.or.ke
[mailto:kictanet-bounces+v-gathara=dfid.gov.uk@lists.kictanet.or.ke] <B>On
Behalf Of </B>Edwin Onchari<BR><B>Sent:</B> 07 October 2010 13:50<BR><B>To:</B>
Victor Gathara<BR><B>Cc:</B> 'KICTAnet ICT Policy
Discussions'<BR><B>Subject:</B> Re: [kictanet] Need for BPO sector
re-alignment?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=WordSection1>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Hi Esther,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">We have duplicated efforts in
several agencies, that if pooled/collaborated, I believe can leapfrog us back on
track (we are way off). It will be sad indeed to see many more upcoming sector
players fold because we do not have support structures in
place.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">In recent times (as an example),
several private firms have established training programs for the BPO/ITES sector
(critical in capacity building) offering various training programs to our young
country men and women. The flaw in these undertakings, however, has been that
there is no regulatory framework to govern and monitor their program offerings
to ensure that students get a decent ROI (Standards in the training,
opportunities for placement, etc). Efforts by your team at the Skills
Taskforce and elsewhere should and must be a part of the industry strategy,
else, we train hundreds of thousands of our youth – with nowhere to apply their
newly acquired skills (all the BPO/ITES operators would have shut down
anyway).<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">We owe it to the next
generation(s) to deliver on this promise.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">My
thoughts,<o:p></o:p></SPAN></P>
<DIV>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Edwin <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><I><SPAN style="COLOR: #003399">Being on par in terms of
price and quality only gets you into the game.Service wins the
game.</SPAN></I><SPAN style="COLOR: #003399"><BR>TONY
ALESSANDRA<o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] <B>On
Behalf Of </B>ESTHER MUCHIRI<BR><B>Sent:</B> Thursday, October 07, 2010 1:15
PM<BR><B>To:</B> Edwin<BR><B>Cc:</B> 'KICTAnet ICT Policy
Discussions'<BR><B>Subject:</B> Re: [kictanet] Need for BPO sector
re-alignment?<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'">Great
suggestion Edwin! Re-alignment is a must, and the first step is for us to
broaden our thinking from BPO to ITES (which includes BPO).
<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'">The story in
today’s daily Nation on the upcoming ICT Technolopis in Machakos country is
enough stimulus for the industry to shape up…<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'">Esther<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal>===================================<o:p></o:p></P>
<P class=MsoNormal><B><SPAN style="FONT-FAMILY: 'Cambria','serif'">Esther W.
Muchiri<o:p></o:p></SPAN></B></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Cambria','serif'">Tel:
+254-20-2394420; Cell: +254-724-164346; +254-733-720-619<o:p></o:p></SPAN></P>
<P class=MsoNormal><I><SPAN
style="COLOR: #c00000; FONT-FAMILY: 'Cambria','serif'"><o:p> </o:p></SPAN></I></P>
<P class=MsoNormal><I><SPAN
style="COLOR: #c00000; FONT-FAMILY: 'Cambria','serif'">"The future belongs to
those who believe the beauty of their dreams.". <o:p></o:p></SPAN></I></P>
<P class=MsoNormal>-- Eleanor Roosevelt<o:p></o:p></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] <B>On
Behalf Of </B>Edwin Onchari<BR><B>Sent:</B> Thursday, October 07, 2010 11:41
AM<BR><B>To:</B> emuchiri@andestbites.com<BR><B>Cc:</B> KICTAnet ICT Policy
Discussions<BR><B>Subject:</B> [kictanet] Need for BPO sector
re-alignment?<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Dear Listers and passionate BPO industry
practitioners,<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>In recent constructive discussions on the state of the BPO
sector in Kenya, and how this will impact the contribution to realizing our
Vision 2030 goals, one thing clearly emerged. As a country, we have a fragmented
strategy of creating a sustainable industry.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>I strongly feel that we need to a have a joint communiqué
(re-aligning of strategies) from the following and any other agency that
has/should have BPO as part of its TORs:<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoListParagraph
style="TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2"><![if !supportLists]><SPAN
style="mso-list: Ignore">1.<SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN><![endif]>Kenya ICT Board (The line ministry and supporting
agencies such as CCK)<o:p></o:p></P>
<P class=MsoListParagraph
style="TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2"><![if !supportLists]><SPAN
style="mso-list: Ignore">2.<SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN><![endif]>KenInvest<o:p></o:p></P>
<P class=MsoListParagraph
style="TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2"><![if !supportLists]><SPAN
style="mso-list: Ignore">3.<SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN><![endif]>OPM- BPO/ITES working group<o:p></o:p></P>
<P class=MsoListParagraph
style="TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2"><![if !supportLists]><SPAN
style="mso-list: Ignore">4.<SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN><![endif]>Brand Kenya<o:p></o:p></P>
<P class=MsoListParagraph
style="TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2"><![if !supportLists]><SPAN
style="mso-list: Ignore">5.<SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN><![endif]>Vision 2030 secretariat<o:p></o:p></P>
<P class=MsoListParagraph
style="TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2"><![if !supportLists]><SPAN
style="mso-list: Ignore">6.<SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN><![endif]>The Kenya BPO Society – and by membership extension;
KEPSA<o:p></o:p></P>
<P class=MsoListParagraph
style="TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2"><![if !supportLists]><SPAN
style="mso-list: Ignore">7.<SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN><![endif]>Any other auxiliary industry/government
agencies<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>It is imperative that we have a unified, well thought
through, strategy for the sector if we were to achieve much.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>This call is in the back-drop of many industry start-ups and
auxiliary service providers, either shutting shop altogether, or suspending BPO
departments in their operations (over 40 start-ups have shut down in the last 4
years with a potential loss of 5000 direct jobs).<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>What are your thoughts?<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Verdana','sans-serif'">Kind
regards,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Verdana','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal>Edwin <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><I><SPAN style="COLOR: #003399">Being on par in terms of
price and quality only gets you into the game.Service wins the
game.</SPAN></I><SPAN style="COLOR: #003399"><BR>TONY
ALESSANDRA<o:p></o:p></SPAN></P>
<P class=MsoNormal><o:p> </o:p></P>
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