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<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>Great
suggestion Edwin! Re-alignment is a must, and the first step is for us to broaden
our thinking from BPO to ITES (which includes BPO). <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>The
story in today’s daily Nation on the upcoming ICT Technolopis in Machakos
country is enough stimulus for the industry to shape up…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>Esther<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal>===================================<o:p></o:p></p>
<p class=MsoNormal><b><span style='font-family:"Cambria","serif"'>Esther W.
Muchiri<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-family:"Cambria","serif"'>Tel:
+254-20-2394420; Cell: +254-724-164346; +254-733-720-619<o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-family:"Cambria","serif";color:#C00000'><o:p> </o:p></span></i></p>
<p class=MsoNormal><i><span style='font-family:"Cambria","serif";color:#C00000'>"The
future belongs to those who believe the beauty of their dreams.". <o:p></o:p></span></i></p>
<p class=MsoNormal>-- Eleanor Roosevelt<o:p></o:p></p>
</div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] <b>On
Behalf Of </b>Edwin Onchari<br>
<b>Sent:</b> Thursday, October 07, 2010 11:41 AM<br>
<b>To:</b> emuchiri@andestbites.com<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] Need for BPO sector re-alignment?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Dear Listers and passionate BPO industry practitioners,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>In recent constructive discussions on the state of the BPO
sector in Kenya, and how this will impact the contribution to realizing our
Vision 2030 goals, one thing clearly emerged. As a country, we have a
fragmented strategy of creating a sustainable industry.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I strongly feel that we need to a have a joint communiqué
(re-aligning of strategies) from the following and any other agency that
has/should have BPO as part of its TORs:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Kenya ICT Board (The line ministry and supporting
agencies such as CCK)<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>KenInvest<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>OPM- BPO/ITES working group<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Brand Kenya<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Vision 2030 secretariat<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>The Kenya BPO Society – and by membership extension;
KEPSA<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Any other auxiliary industry/government agencies<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>It is imperative that we have a unified, well thought
through, strategy for the sector if we were to achieve much.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This call is in the back-drop of many industry start-ups and
auxiliary service providers, either shutting shop altogether, or suspending BPO
departments in their operations (over 40 start-ups have shut down in the last 4
years with a potential loss of 5000 direct jobs).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>What are your thoughts?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Kind
regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal>Edwin <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><i><span style='color:#003399'>Being on par in terms of
price and quality only gets you into the game.Service wins the game.</span></i><span
style='color:#003399'><br>
TONY ALESSANDRA<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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