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<p class=MsoNormal style='margin-bottom:6.0pt'><b><u>What's the value of ITIL
certification?<o:p></o:p></u></b></p>
<p class=MsoNormal> Many CIOs are moving their technology organizations
into the role of internal service providers to assure the applications they
provide to end users. The Information Technology Infrastructure Library (ITIL)
is a framework based on industry best practices to apply IT service management
business processes to IT management. For network administrators and other IT
professionals, being able to implement ITIL could lead to more central and
valued roles within their current organizations. The way to gain those skills
may be through ITIL foundation certification. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>What's more, unlike vendor-specific certifications, ITIL
training is not limited to a given role within the IT organization or a
particular technology, which makes it more of a no-brainer for network
engineers.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:6.0pt'><b><u>Getting a foundation
certification in ITIL<o:p></o:p></u></b></p>
<p class=MsoNormal>IT staff might also receive ITIL foundation training as part
of an enterprise's shift to an IT service management model. Giving the teams a
baseline of understanding about ITIL and IT service management will help
establish expectations and set the tone for an ITIL rollout. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>"Adding the merit badge of the ITIL foundation to one's
credentials has virtually no downside," said training and certification
expert Ed Tittel. He noted that "the foundation classes and testing are
relatively inexpensive, and many enterprises are either looking at a service
management framework or are in the process of implementing one."<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>BJ Havlik, president of SRC Technologies, a Green Bay,
Wis.-based technology services and managed services firm, said: "Most IT
professionals that take the ITIL foundation course have a moment where IT
service management clicks for them … where they see how the work they do
fits with the overall business processes and goals."<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:9.0pt'>By Michael Brandenburg<o:p></o:p></span></p>
<p class=MsoNormal>..................................................................................................<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:6.0pt'><b><u><span style='font-size:
12.0pt;color:#C00000'>QUINTICA KENYA<o:p></o:p></span></u></b></p>
<p class=MsoNormal>Quintica will be running the next Public <b><span
style='color:#C00000'>ITIL v3 Foundation Course</span></b> from <b><span
style='color:#C00000'>Sep 13-15, 2010</span></b>.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The Foundation Course price is Ksh 29,500 and the
Certification Examination is Ksh 15,000. These prices are inclusive of catering
and all accredited course materials. All prices are exclusive of VAT.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Quintica is accredited to deliver ITIL courses by the
APM-Group, the official International ITIL Accreditation Body (<a
href="http://www.apmg-international.com">www.apmg-international.com</a>).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><u><span style='color:#C00000'>Documents Attached:<o:p></o:p></span></u></b></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol;color:windowtext'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;color:windowtext'>Course
Brochure<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol;color:windowtext'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;color:windowtext'>Public
Course Calendar<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol;color:windowtext'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;color:windowtext'>Registration
Form<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><u><span style='color:#C00000'>References:<o:p></o:p></span></u></b></p>
<p class=MsoNormal>Quintica Kenya has delivered successful ITIL courses to the
following corporate clients:<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo4'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt'>Kenya Airways<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo4'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt'>ILRI<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo4'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt'>Chartis Insurance<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo4'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt'>Nairobi Stock
Exchange<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo4'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt'>Microsoft EA<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo4'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt'>Dimension Data<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo4'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt'>AAR<o:p></o:p></span></p>
<p class=MsoListParagraph style='margin-left:18.0pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo4'><![if !supportLists]><span style='font-size:11.0pt;
font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt'>Etc...<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>For more information please email <a
href="mailto:sales.ke@quintica.com">sales.ke@quintica.com</a> or call
+254-20-4442900 or visit our website <a href="http://www.quintica.net">www.quintica.net</a>
<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Regards,<o:p></o:p></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:8.0pt;color:#1F497D'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;color:#1F497D'>Moses
Kamau<o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-bottom:3.0pt'><span lang=EN-ZA
style='font-size:9.0pt;color:#1F497D'>Sales Manager & Consultant –
Service Management<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:3.0pt'><span lang=EN-ZA
style='font-size:9.0pt;color:#1F497D'>Kenya Office: +254 20 444 2900<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:3.0pt'><span lang=EN-ZA
style='font-size:9.0pt;color:#1F497D'>Kenya Mobile: +254 720 416 564<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;color:#1F497D'>Email:
</span><span style='font-size:10.0pt;color:#1F497D'><a
href="mailto:moses.kamau@quintica.com">moses.kamau@quintica.com</a> </span><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;color:#1F497D'>Skype:
moses_kamau<o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;color:#1F497D'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;color:#C00000'><a
href="www.quintica.net"><span style='color:#C00000'>www.quintica.net</span></a><o:p></o:p></span></b></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><img border=0 width=644
height=117 id="Picture_x0020_1" src="cid:image001.jpg@01CB48EF.B49B95B0"
alt="Quintica email banners (2)"></span><span lang=EN-US style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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