Thanks for that comment. <br><br>I, for one, would be happy if all those shouting-about-abuse telco users would stop aspiring to maim or kill me in traffic, just as I'd appreciate it if we could get public transport to stop trying to maim and kill me in traffic. Excellence all around - or perhaps just respect for minimum rules and courtesy for starters. <br>
<br>(and note: it goes without saying that if your funds are deducted, you should get the equivalent services or a refund. I'm not disputing that for a second). <br><br><div class="gmail_quote">On 26 August 2010 13:19, lordmwesh <span dir="ltr"><<a href="mailto:lordmwesh@gmail.com">lordmwesh@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div>I wish the way we are demanding excellent service from the Telecoms, is the way we were offering services to our clients in our respective fields of expertise, may we be lecturers, government civil servants, private sector, e.t.c</div>
<div> </div>
<div>Being the devil's advocate, Actually Safaricom is a cut above the rest.</div>
<div> </div>
<div>Though we should also push them towards excellence<br><br></div>
<div class="gmail_quote"><div><div></div><div class="h5">On 26 August 2010 12:57, Walubengo J <span dir="ltr"><<a href="mailto:jwalu@yahoo.com" target="_blank">jwalu@yahoo.com</a>></span> wrote:<br>
</div></div><blockquote style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;" class="gmail_quote"><div><div></div><div class="h5">
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<td valign="top">Wash,<br><br>Good for you and to Edith three days ago. But I think what Dr. Muliaro and others were saying is that there needs to be institutional "systems" in place to guarantee that "Wanjiku" (who has ZERO access to MJ) can also enjoy the same response and intervention. <br>
<br>It is about building a whole ecosystem that involves the Operator's Customer Care Services, The Regulator, Competitors and ofcourse an informed citizenry (consumer). A failure in any of the above entities will cause a failure in the whole service industry...<br>
<br>walu.<br> <br><br>--- On <b>Thu, 8/26/10, Odhiambo Washington <i><<a href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>></i></b> wrote:<br>
<blockquote style="border-left: 2px solid rgb(16, 16, 255); padding-left: 5px; margin-left: 5px;"><br>From: Odhiambo Washington <<a href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>><br>Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems??<br>
To: <a href="mailto:jwalu@yahoo.com" target="_blank">jwalu@yahoo.com</a><br>Cc: "KICTAnet ICT Policy Discussions" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
Date: Thursday, August 26, 2010, 1:37 PM<br><br>
<div><br><br>
<div>On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <span dir="ltr"><<a href="http://mc/compose?to=blongwe@gmail.com" rel="nofollow" target="_blank">blongwe@gmail.com</a>></span> wrote:<br>
<blockquote style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi Washington,<br><br>
<div>
<div>On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <span dir="ltr"><<a href="http://mc/compose?to=odhiambo@gmail.com" rel="nofollow" target="_blank">odhiambo@gmail.com</a>></span> wrote:<br>
<blockquote style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><br>
<div>
<div><br>Hi Brian,<br><br>I beg to disagree with your supposition that these are "mundane and rather trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi at Kibera. This is their core business and if anything goes wrong with these, as one Harry Truman, put it decades ago, the buck stops with one, Michael Joseph!<br>
<br>PS: MJ - Thank you so much for taking up this issue.<br></div></div>
<div>
<div></div>
<div><br clear="all"></div></div></blockquote></div>
<div><br>Both you and I have run online service operations - these kind of issues do *not* need the CEO to spend his time on - unless things have deteriorated to abyssmal levels.<br><br>Nevertheless his attention is much appreciated.<br>
<br></div></div></blockquote>
<div><br>I am happy to report that after MJ's intervention, Safaricom has <b>"indemnified"</b> me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased.<br>
<br>I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia.<br> <br>I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ.<br></div>
</div><br clear="all"><br>-- <br>Best regards,<br>Odhiambo WASHINGTON,<br>Nairobi,KE<br>+254733744121/+254722743223<br>_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>"If you have nothing good to say about someone, just shut up!."<br>
-- Lucky Dube<br></div><br>-----Inline Attachment Follows-----<br><br>
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