Why on earth would Safaricom let you operate your MPESA account from a Zain/Orange/Yu line? The whole point here is surely customer retention. They'd be silly to. <br><br><div class="gmail_quote">On 19 May 2010 14:54, Walubengo J <span dir="ltr"><<a href="mailto:jwalu@yahoo.com">jwalu@yahoo.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td style="font: inherit;" valign="top">
@Andrea,<br><br>the way i understand number portability (and i wish the guys in the industry/regulation could confirm) is that me as a Safcom subscriber, would approach Zain and tell them I am tired of the high costs and want to shift. <br>
<br>Zain would then record my Safcom number and do some Backoffice operations with Safcom/Regulator which will conclude with them signing me up as their (Zain) customer WITHOUT me changing from my Safaricom (072xxxx) number to their Zain number. As a customer I wont have to worry about these back office technical and administrative exchanges.<br>
<br>What matters is that from that point going forward, I will be a Zain customer without losing my number and by extension, I avoid the need to inform my 1,000+ contacts of my new number - which according to theory is one the key barriers to customer migration. So to answer your
question - will you know which network you are on? -yes, because you will be legally and businesswise a Zain customer.� And so Zain Intra and Extra-network calls tariffs will apply -both of which have come down anyway :-(, someone from Zain needs to pay me for this free marketing.� <br>
<br>The only problem ofcourse will be what happens to your M-Pesa, M-Kesho and M-Whatever comes up from the endless innovation of Safaricom. If Number portability is allowing you to migrate voice only, then its impact would be quite minimal. Infact Safcom may harvest some customers instead?....Sam Gatere has already� asked about this and hope someone gives us an answer. ...<br>
<br>walu.<br><br><br>--- On <b>Wed, 5/19/10, Andrea Bohnstedt <i><<a href="mailto:andrea.bohnstedt@ratio-magazine.com" target="_blank">andrea.bohnstedt@ratio-magazine.com</a>></i></b> wrote:<br><blockquote style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;">
<br>From: Andrea Bohnstedt
<<a href="mailto:andrea.bohnstedt@ratio-magazine.com" target="_blank">andrea.bohnstedt@ratio-magazine.com</a>><br>Subject: Re: [kictanet] CCK cuts number portability fee for mobile user<br>To: <a href="mailto:jwalu@yahoo.com" target="_blank">jwalu@yahoo.com</a><br>
Cc: "KICTAnet ICT Policy Discussions" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>Date: Wednesday, May 19, 2010, 1:54 PM<div><div></div><div class="h5">
<br><br><div>Possibly a dumb question, but once we have number portability, I won't know if I am making a call on the same network or not, right? So no way of avoiding higher cross network charges? <br><br><div class="gmail_quote">
On 19 May 2010 07:46, muriuki mureithi <span dir="ltr"><<a rel="nofollow" href="http://mc/compose?to=mureithi@summitstrategies.co.ke" target="_blank">mureithi@summitstrategies.co.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi listers<br>
On the day MNP becomes operational, �the market dynamics for the growth<br>
sector will change, �Safaricom will focus on retaining their customers<br>
while the other competitors will exert their energies to entice customers<br>
out of � �Safaricom. For the other operators, �its much cheaper to capture<br>
new customers from Safaricom �than make � huge investments to sensitise and<br>
educate new customers whose capacity to pay is increasingly �lower . �With<br>
energy focused inwards �, who will grow the market and increase the national<br>
penetration? Considering that the 60% of our �economy is based around<br>
Nairobi, it certainly will not make sense to focus on the rural areas where<br>
huge investments are required - instead just cannibalise the existing market<br>
and penalise the rural effort .<br>
<br>
CCK should consider �a package to go hand in hand with introduction of MNP<br>
to ensure that the market grows to bring on board the 50% who are not yet<br>
included in the mobile revolution..<br>
<br>
Cheers<br>
Muriuki Mureithi<br>
<br>
-----Original Message-----<br>
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Sent: 18 May 2010 15:20<br>
To: <a rel="nofollow" href="http://mc/compose?to=mureithi@summitstrategies.co.ke" target="_blank">mureithi@summitstrategies.co.ke</a><br>
Cc: KICTAnet ICT Policy Discussions<br>
Subject: [kictanet] CCK cuts number portability fee for mobile user<br>
<br>
�By Okuttah MarkPosted Tuesday, May 18 2010 at 00:00<br>
<br>
Mobile phone subscribers intending to switch their current operators but<br>
still retain their number will only pay a one off fee of Sh200 and not<br>
Sh1,000 as had earlier been proposed, the industry regulator has said.The<br>
Communications Commission of Kenya (CCK) had earlier, when seeking comments<br>
from the telecommunication operators, proposed Sh1,000 and an extra two<br>
shillings on top of the current tariffs, a fee that industry experts and<br>
telecommunication operators warned could inhibit the uptake of the<br>
service.CCK said number portability would make it easier for subscribers to<br>
retain their numCCK cuts number portability fee for mobile usersbers<br>
whenever they decide to change service providers and also enhance<br>
competition in the sector.On Friday, CCK said it had settled for a one off<br>
fee of Sh199.80, the winning bidder (Porting Access BV Netherlands) had<br>
quoted and that no other extra fee will be incurred by the subscribers apart<br>
from the prevailing tariffs charged by the operator at the time of switching<br>
over.Mobile subscribers are expected to start utilising the service before<br>
the end of the year."A one-time porting fee of Sh199.80 will be charged by<br>
porting subscriber. If there are services a subscriber still wishes to enjoy<br>
then that's enough reason why he should not port out. But a subscriber can<br>
port back to his former network if attractive services are introduced ,"<br>
said Mr Mutua Muthusi, assistant director, public relations and<br>
communication."Porting service will only enable you to retain the number you<br>
were assigned by Network X while in Network Y. You will retain no<br>
relationship with your former provider if you decide to port out."Zain Kenya<br>
says other than the porting fees, there may still be other costs arising<br>
from interfacing the equipment of various operators with the data base<br>
manager, as it is not clear who will bear such costs or that of upgrades for<br>
interfacing with the database.Mr Rene Meza, the managing director of Zain<br>
Kenya, says the company has started positioning ahead of the implementation<br>
of the number portability service because it believes that customers will<br>
move to the operator that offers best value and that there are still issues<br>
to be sorted out such as interoperability of the money transfer systems."At<br>
present, the money systems of various operators are not fully integrated or<br>
interoperable. We believe it is just a matter of time before regulators,<br>
especially the Central Bank, begin to push for full integration and<br>
interoperability," said Mr Rene.Last Thursday, the operator reduced its<br>
calls to other networks to six shillings from Sh12 from 6pm to 6am and three<br>
shillings for calls made on its network.A subscriber switching or migrating<br>
from operator X to Y can only switch back to his previous operator after<br>
paying another similar porting amount.Once a subscriber has crossed over to<br>
another network, he cannot enjoy any of the services provided by the former<br>
operator.This means that if a subscriber switches from operator X to Y and<br>
is travelling abroad, the subscriber will be charged roaming charges by the<br>
operator he has migrated to and not what the former operator was<br>
charging.This also touches on customer care services or any complaint that<br>
the subscriber may want to raise about network quality or pricing.Porting<br>
Access BV Netherlands clinched the deal, beating Seven Seas Technologies<br>
(Kenya, Infozillion (K) Ltd, Pluton ICT Ltd (Kenya), Teletech from Slovenia,<br>
Saab Grintek Technologies (South Africa) and Systor Group of Companies.The<br>
implementation of mobile number portability is part of measures that the<br>
regulator has come up with to enhance competition in the sector.The sector<br>
has four mobile operators and close to 20 million subscribers, but 78 per<br>
cent is controlled by the leading mobile provider Safaricom.Analysts say<br>
attachment by many subscribers to their user numbers has prevented millions<br>
from changing service providers despite the marked differences in pricing<br>
and quality of service offered by the different players.Retain numberCCK<br>
says number portability should enhance competition and consumer convenience<br>
in the telecommunication sector by "enabling consumers to retain their user<br>
numbers whenever they decide to change service providers."That means<br>
subscribers do not have to invest in new SIM cards or carry a number of<br>
handsets to enjoy the services of other operators.It also enables consumers<br>
to make use of alternative networks in an area where one provider has no<br>
footprint or is experiencing a network problem.<br>
<br>
Source:<br>
<a rel="nofollow" href="http://www.businessdailyafrica.com/Company%20Industry/CCK%20cuts%20number%20%0Aportability%20fee%20for%20mobile%20users/-/539550/920330/-/item/1/-/chb9i8z/%0A-/index.html" target="_blank">http://www.businessdailyafrica.com/Company%20Industry/CCK%20cuts%20number%20<br>
portability%20fee%20for%20mobile%20users/-/539550/920330/-/item/1/-/chb9i8z/<br>
-/index.html</a><br>
Sent from my BlackBerryR smartphone from Zain Kenya<br>
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