<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman,new york,times,serif;font-size:12pt">Hi,<br><br>I advice is if you plan to use the 3G service from home then move houses, this issues has yet to be resolved and with the new snail pace I do not expect it to be resolved soon. But I could be wrong.<br><br>Regards<br><div> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br><div>Tel: +254722511225, +254202010696<div><br></div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Tony Wainaina <awainaina@gmail.com><br><b><span style="font-weight: bold;">To:</span></b>
robertyawe@yahoo.co.uk<br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b><span style="font-weight: bold;">Sent:</span></b> Tue, 9 March, 2010 9:10:49<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] 3G My foot<br></font><br>Hi,<br><br>Bob, <br><br>How is the connectivity now. Please let me know if the connectivity problem was
resolved..! i am almost signing a contract with safaricom for
connectivity in south C. This is of great concern to me.<br><br>Regards<br><br><br><br><div class="gmail_quote">On Mon, Mar 8, 2010 at 4:56 PM, Brian Longwe <span dir="ltr"><<a rel="nofollow" ymailto="mailto:blongwe@gmail.com" target="_blank" href="mailto:blongwe@gmail.com">blongwe@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div>Bob, </div><div><br></div><div>I'll send you the email privately of someone who can help, sorry about your woes, but having provided Internet services for over 11yrs I know that tweaking and optimization is a critical aspect for any service provider, but customer service are not always effective in liaisong with the engineers responsible, bear with them and give them a chance to do their job (the engineers)</div>
<div><br></div><div>:-)</div><div class="im"><div><br></div><div>Mblayo<br><br>Sent from my iPhone</div></div><div><div></div><div class="h5"><div><br>On Mar 8, 2010, at 4:39 PM, robert yawe <<a rel="nofollow" ymailto="mailto:robertyawe@yahoo.co.uk" target="_blank" href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a>> wrote:<br>
<br></div><div></div><blockquote type="cite"><div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">Hi,<br><br>I have talked to them and all we get are promises, I have raised this issue multiple times over the past 6 months with no progress.<br>
<br>What is more annoying is that this problem is with all the providers, I wonder who monitors there network coverage especially when their advertisements indicate that nairobi is fully covered. At least you and I can call and explain the technical details to the techies are the providers but what about wanjiku?<br>
<br>Regards<br><br>PS. Kenya must be the easiest place to do business where the client actually analysis your problems and even provides solutions for free.<br><div> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>Kenya<br><br><div>Tel: +254722511225,
+254202010696<div><br></div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><font face="Tahoma" size="2"><hr size="1">
<b><span style="font-weight: bold;">From:</span></b> Brian Longwe <<a rel="nofollow" ymailto="mailto:blongwe@gmail.com" target="_blank" href="mailto:blongwe@gmail.com">blongwe@gmail.com</a>><br><b><span style="font-weight: bold;">To:</span></b> robert yawe <<a rel="nofollow" ymailto="mailto:robertyawe@yahoo.co.uk" target="_blank" href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a>><br>
<b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <<a rel="nofollow" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br><b><span style="font-weight: bold;">Sent:</span></b> Mon, 8 March, 2010 12:15:02<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] 3G My foot<br></font><br><div>Hi Robert,</div><div><br></div><div>I sympathize with you. I have had similar problems with Safaricoms 3G service in my residential area, but when I engaged with Safaricoms tech personnel And reported the issues, I was amazed at
the speedy response and quick turnaround in terms of optimizing the 3g in my area (it took less than 1hr to solve a problem that had been hounding myself and others in the same area for 4 days).</div><div><br></div><div>
I would suggest that you get in touch with their support, provide them with detailed information regarding the problem, eg latency between packets on a traceroute, GPS coordinates of your location etc...</div><div><br></div>
<div>Best regards,</div><div><br></div><div>Mblayo<br><br>Sent from my iPhone</div><div><br>On Mar 8, 2010, at 8:29 AM, robert yawe <<a rel="nofollow" ymailto="mailto:robertyawe@yahoo.co.uk" target="_blank" href="mailto:robertyawe@yahoo.co.uk"></a><a rel="nofollow" ymailto="mailto:robertyawe@yahoo.co.uk" target="_blank" href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a>> wrote:<br>
<br></div><div></div><blockquote type="cite"><div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">Hi,<br><br>I had another horrible experience trying to work from home again this weekend after
Safaricoms the 3G services was was unavailable in the South C and the edge service is literally the edge of the service I could not even refresh a yahoo mail page.<br><br>Just out of curiosity was don't the mobile companies outsource their network optimization business to the level of having providers invest in the equipment in exchange for a share of revenue from the traffic that they pass through. <br>
<br>As consumers we are charged based on utilisation so the mobile companies don't need to change their tariff structures to accommodate the booster and repeater providers. Hopefully after they have tested this model in the urban areas they can use the same model to better cover the rural
areas.<br><br>On the other front is the excessive advertising spend my Telkom on the issue of wired services, when are they likely to make this available outside the CBD as their are no copper cables in the residential areas or does Orange think that all our Nyumbas are in the CBD?<br>
<br>Have a bandwidth available week<br><br>Regards<br><div> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br><div>Tel: +254722511225, +254202010696<div>
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