<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Much as governments and Industry associations cannot directly
develop marketing campaigns for LTD companies, these bodies can create
environments conducive for companies to market themselves. This can be done by
building capacity (workforce, compliance, etc). Indeed other governments have
done this for private companies (e.g. US government bail-out of failing
enterprises, etc). The BPO industry players in Kenya should be asking
government to enable them market themselves both locally and internationally
(enabling herein being creating awareness on the benefits of outsourcing to
Kenyan companies, etc)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Edwin M Onchari<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>CEO- Kenya BPO Society<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>+254-(0)720 755 951<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>eonchari@kenyabposociety.or.ke<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>www.kenyabposociety.or.ke<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Blogs:<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-industry.html">http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-industry.html</a>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke] <b>On
Behalf Of </b>Agosta Liko<br>
<b>Sent:</b> Monday, February 01, 2010 9:30 AM<br>
<b>To:</b> eonchari@kenyabposociety.or.ke<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why?<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Waudo<br>
<br>
No one has blamed the government ... actually, if you were to sit thru this
one, you would learn that the sector feels there are better ways of marketing<br>
<br>
The money is usually there... but its not used effectively // Now, the
government (governments) bail out or prop many industries in many companies ...
BPO is one of the industries that the Kenyan government is interested in.<br>
<br>
Thats some background here ...<br>
<br>
Bandwidth subsidy was there to help providers have a level playing field with
other third world countries .... <br>
<br>
With Marketing, we are hoping that potential clients will not ask if you (can
ran, speak English, have a computer, had to ran away from lions on your way to
work) ) when you call them looking for work<br>
<br>
I represent Verviant (<b> <a href="http://tinyurl.com/ycl9cj7">http://tinyurl.com/ycl9cj7</a></b>
) ... we do software development outsourcing and I have been asked all those
questions<br>
<br>
I hope this helps<o:p></o:p></p>
<div>
<p class=MsoNormal>On Mon, Feb 1, 2010 at 9:16 AM, waudo siganga <<a
href="mailto:emailsignet@mailcan.com">emailsignet@mailcan.com</a>> wrote:<o:p></o:p></p>
<p class=MsoNormal>Sometimes I also get as confused as you do Harry when I hear
the kind of<br>
things some in the private sector are expecting the Government to do.<br>
The private sector should take responsibility for its role instead of<br>
passing the blame all the time.<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><br>
On Mon, 01 Feb 2010 08:53 +0300, "Harry Hare"<br>
<<a href="mailto:harry@africanedevelopment.org">harry@africanedevelopment.org</a>>
wrote:<br>
> Good people, please help me out here. I sort of get confused with the BPO<br>
> stuff, and especially the business models.<br>
><br>
> My take is, a BPO entity is a company offering business process<br>
> outsourcing,<br>
> right? It is also limited liability company, right? So, I would assume<br>
> that<br>
> the responsibility of marketing and attracting customers lies squarely on<br>
> this entity. So where does the government come in?<br>
><br>
> And don't say that its because BPO forms part of the vision 2030, because<br>
> one of the pillars of the vision is Financial Services and I have never<br>
> heard the Kenya Bankers Association asking the Government to market its<br>
> members and the sector abroad. Neither have I heard Kenya Association of<br>
> manufacturers doing that. So this sorts confuses me.<br>
><br>
> Wouldn't it be more sustainable if the BPO sector worked on attracting<br>
> business (and it does not have to be international I imagine) by<br>
> packaging<br>
> value as the offering? I tend to think Govt subsidies can be used to jump<br>
> start a sector but are not sustainable to grow a sector. Govt subsidies<br>
> are<br>
> tied to political considerations and objectives which change with the<br>
> government in power. You see, I need some education, don't I?<br>
><br>
> Good day all.<br>
><br>
> Harry (not Delano)<br>
><br>
><br>
> On 2/1/10 7:57 AM, "Edwin Onchari" <<a
href="mailto:eonchari@kenyabposociety.or.ke">eonchari@kenyabposociety.or.ke</a>><br>
> wrote:<br>
><br>
> > Hi all,<br>
> ><br>
> > The lack of business can and will be addressed on 2 fronts:<br>
> > 1. marketing - The Society is developing a model that will bear fruit<br>
> > mid-year (June/July) for key international markets (North America,
UK) and<br>
> > throughout the year for the local market beginning this month
(February). We<br>
> > are also developing marketing strategies for the EU market that is
more<br>
> > targeting ITES operations.<br>
> > 2. Capacity- this includes what Charles is talking about, fiber, ease
of<br>
> > doing business, but most important (especially for international
clients)<br>
> > data security policy. This policy is being developed (requirements
document)<br>
> > in collaboration with our partners in key markets and once
information<br>
> > collection is complete, we'll develop a data security guideline for
the<br>
> > industry and assist local players comply with this ahead of the
June/July<br>
> > marketing initiative.<br>
> ><br>
> > Kind regards,<br>
> ><br>
> > Edwin M Onchari<br>
> > CEO- Kenya BPO Society<br>
> > +254-(0)720 755 951<br>
> > <a href="mailto:eonchari@kenyabposociety.or.ke">eonchari@kenyabposociety.or.ke</a><br>
> > <a href="http://www.kenyabposociety.or.ke" target="_blank">www.kenyabposociety.or.ke</a><br>
> > Blogs:<br>
> > <a
href="http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind"
target="_blank">http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind</a><br>
> > ustry.html<br>
> ><br>
> ><br>
> > -----Original Message-----<br>
> > From: kictanet-bounces+eonchari=<a href="http://kenyabposociety.or.ke"
target="_blank">kenyabposociety.or.ke</a>@<a href="http://lists.kictanet.or.ke"
target="_blank">lists.kictanet.or.ke</a><br>
> > [mailto:<a href="mailto:kictanet-bounces%2Beonchari">kictanet-bounces+eonchari</a>=<a
href="http://kenyabposociety.or.ke" target="_blank">kenyabposociety.or.ke</a>@<a
href="http://lists.kictanet.or.ke" target="_blank">lists.kictanet.or.ke</a><br>
> > ] On Behalf Of charles nduati<br>
> > Sent: Monday, February 01, 2010 7:45 AM<br>
> > To: <a href="mailto:eonchari@kenyabposociety.or.ke">eonchari@kenyabposociety.or.ke</a><br>
> > Cc: <a href="mailto:ke-internetusers@bdix.net">ke-internetusers@bdix.net</a>;
<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
> > Subject: Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why?<br>
> ><br>
> > hi all,<br>
> ><br>
> > Nick has hit the nail right on the head<br>
> ><br>
> > As JKUAT, we have also taken on this challenge and signed on with
African<br>
> > BPO Academy and BCI to start offering BCI's certifications so that
our<br>
> > graduates know what it takes to take Kenya where it ought to be
in BPO<br>
> > space.<br>
> > give us the support by sending your staff for trainibg which we are
also<br>
> > offering at Nairobi CBD.<br>
> ><br>
> > regards<br>
> ><br>
> > charles<br>
> ><br>
> > On Fri, 29 Jan 2010 16:26 EET nicholasnesbitt wrote:<br>
> ><br>
> >> this biggest concern for this industry is the lack of business.
not the<br>
> > lack of talent or the high costs. It's the cost of overcoming
perceptions,<br>
> > reaching out to new prospects, convincing them that kenya is a
worthwhile<br>
> > outsourcing destination. Marketing! Spreading the word.<br>
> >><br>
> >> I have just spent a week in the UK meeting with some of the
largest<br>
> > outsourcers in the world. They have never heard of Kenya as an
outsourcing<br>
> > destination. Very interested now, but completely unaware.
We stopped<br>
> > marketing Kenya as a BPO destination before we had built
international<br>
> > recognition and credibility, which raises questions in these
prospects'<br>
> > minds about our commitment as a country to making Kenya an
outsourcing<br>
> > destination...<br>
> >><br>
> >> Nicholas A. Nesbitt<br>
> >> Chief Executive Officer<br>
> >> KenCall EPZ Ltd<br>
> >> P.O. Box 27507 - 00506<br>
> >> Sameer Industrial Park, Mombasa Road<br>
> >> Nairobi, Kenya<br>
> >><br>
> >> +254.20.660.2000 (office)<br>
> >> +254.20.660.2222 (fax)<br>
> >> +254.721.458.458 (cell)<br>
> >> +253.733.458.458 (cell 2)<br>
> >><br>
> >> <a href="mailto:nnesbitt@kencall.com">nnesbitt@kencall.com</a><br>
> >> <a href="http://www.kencall.com" target="_blank">www.kencall.com</a><br>
> >><br>
> >> BEST Non-European Contact Centre 2008<br>
> >><br>
> ><br>
> ><br>
> ><br>
> ><br>
> ><br>
> ><br>
> > _______________________________________________<br>
> > kictanet mailing list<br>
> > <a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
> > <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
> ><br>
> > This message was sent to: <a
href="mailto:eonchari@kenyabposociety.or.ke">eonchari@kenyabposociety.or.ke</a><br>
> > Unsubscribe or change your options at<br>
> > <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/eonchari%40kenyabposoci"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/eonchari%40kenyabposoci</a><br>
> > <a href="http://ety.or.ke" target="_blank">ety.or.ke</a><br>
> ><br>
> > No virus found in this incoming message.<br>
> > Checked by AVG - <a href="http://www.avg.com" target="_blank">www.avg.com</a><br>
> > Version: 8.5.432 / Virus Database: 271.1.1/2647 - Release Date:
01/26/10<br>
> > 19:36:00<br>
> ><br>
> ><br>
> > _______________________________________________<br>
> > kictanet mailing list<br>
> > <a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
> > <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
> ><br>
> > This message was sent to: <a
href="mailto:harry@africanedevelopment.org">harry@africanedevelopment.org</a><br>
> > Unsubscribe or change your options at<br>
> > <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/harry%40africanedevelopme"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/harry%40africanedevelopme</a><br>
> > <a href="http://nt.org" target="_blank">nt.org</a><br>
><br>
> African eDevelopment Resource Centre<br>
> eDevelopment House : : 604 Limuru Road<br>
> Old Muthaiga : : P O Box 49475 00100<br>
> Nairobi : : Kenya<br>
> T +254 20 3741646/7 : : C +254 725 650044<br>
><br>
> Training : : Research: :Consultancy: : Publishing<br>
><br>
><br>
><br>
><br>
> _______________________________________________<br>
> kictanet mailing list<br>
> <a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
> <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal>> This message was sent to: <a
href="mailto:emailsignet@mailcan.com">emailsignet@mailcan.com</a><o:p></o:p></p>
<div>
<p class=MsoNormal>> Unsubscribe or change your options at<o:p></o:p></p>
</div>
<p class=MsoNormal>> <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com</a><br>
"Those who say it cannot be done should not interrupt the ones<br>
doing it."<br>
-old proverb<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><br>
<br>
_______________________________________________<br>
kictanet mailing list<br>
<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
<a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
<br>
This message was sent to: <a href="mailto:agostal@gmail.com">agostal@gmail.com</a><br>
Unsubscribe or change your options at <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/agostal%40gmail.com"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/agostal%40gmail.com</a><o:p></o:p></p>
</div>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>No virus
found in this incoming message.<br>
Checked by AVG - www.avg.com<br>
Version: 8.5.432 / Virus Database: 271.1.1/2647 - Release Date: 01/26/10
19:36:00</span><o:p></o:p></p>
</div>
</body>
</html>