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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Michael,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The connectivity issues have not been localized to Saturday
alone, this has been an issue with your network in general, and your customer
service ops need some revamping!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Edwin</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke] <b>On
Behalf Of </b>Harry Delano<br>
<b>Sent:</b> Sunday, January 31, 2010 5:03 PM<br>
<b>To:</b> eonchari@kenyabposociety.or.ke<br>
<b>Cc:</b> 'KICTAnet ICT Policy Discussions'<br>
<b>Subject:</b> Re: [kictanet] Weekly unlimited internet connectivity<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Dear Michael,</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>I think we have quite some erratic connectivity, on the 3G
Broadband and it seems to be agonizingly slow...</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Normally, to download a mail of about 60KB would take less than 2
seconds, now it seems to be taking about</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>3 min or more..</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Was the issue completely resolved...?</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Regards,</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Harry</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Michael Joseph
[mailto:MJoseph@Safaricom.co.ke] <br>
<b>Sent:</b> Saturday, January 30, 2010 11:48 PM<br>
<b>To:</b> harry@comtelsys.co.ke<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Weekly unlimited internet connectivity</span><o:p></o:p></p>
<div>
<p class=MsoNormal>There was a Teams cable problem today which caused the
congestion. It was resolved around 3<span style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:blue'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'> </span><br>
Regards<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Michael Joseph<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>CEO Safaricom<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Sent from my iPhone<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
On 30 Jan 2010, at 20:56, "Harry Delano" <<a
href="mailto:harry@comtelsys.co.ke">harry@comtelsys.co.ke</a>> wrote:<o:p></o:p></p>
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<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
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<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt'>Evans,<br>
<br>
I'm not so sure here, whether the congestion is on the Bandwidth pool<br>
supplied, or the network<br>
is overwhelmed by the numerous connections due to increased demand - really<br>
difficult questions<br>
to answer, hopefully we will get some explanation on this. Anyone from<br>
Safaricom, online...?<br>
<br>
However, for a start it is a good thing to see such a positive response to<br>
the market and we<br>
can only hope that this is a trend that will continue in the days to come.<br>
<br>
Again,I believe this would be the ideal time for a service provider to<br>
poll/collect internal data<br>
On the increased usage patterns,and carry out an extensive analysis on the<br>
same. For instance, how<br>
many of the increased connections are new users..? Is the content<br>
downloaded/uploaded Local content,<br>
or external content in nature..? What times is usage at it's heaviest - etc,<br>
etc.<br>
<br>
The upshot of this, from anyone's guess is - make it cheaper for the mass<br>
market, and you will<br>
have your volumes go up.<br>
<br>
Just a thought..<br>
<br>
Harry<br>
<br>
<br>
<br>
<br>
<br>
-----Original Message-----<br>
From: <a
href="mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke">kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke</a><br>
[<a href="mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke">mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke</a>]
On<br>
Behalf Of Evans Ikua<br>
Sent: Saturday, January 30, 2010 7:34 PM<br>
To: <a href="mailto:harry@comtelsys.co.ke">harry@comtelsys.co.ke</a><br>
Cc: KICTAnet ICT Policy Discussions<br>
Subject: Re: [kictanet] Weekly unlimited internet connectivity<br>
<br>
I would like to look at this from a different perspective. I have had<br>
problems all day because the connectivity from Safaricom was congested,<br>
maybe a peculiarity as it shows that Kenyans are yearning for affordable<br>
bandwidth.<br>
<br>
Is this really cheap? That's debatable. If you buy that for 4 weeks it comes<br>
to 4,000/= per month. That is not affordable.<br>
<br>
Now, it means that if you give Kenyans affordable bandwidth, you will have a<br>
larger pool to tap from. Which will mean bigger volumes, and enough cashflow<br>
to "recoup your investment"<br>
<br>
--<br>
Evans Ikua<br>
Linux Professional Association of Kenya<br>
Tel: +254-20-2250381, Cell: +254-722 955 831<br>
Eagle House, 2nd Floor<br>
Kimathi Street, Opp. Corner House<br>
<a href="http://www.lpakenya.org">www.lpakenya.org</a><br>
<br>
<br>
Quoting Harry Delano <<a href="mailto:harry@comtelsys.co.ke">harry@comtelsys.co.ke</a>>:<br>
<br>
><br>
> Listers,<br>
><br>
> The decision by Safaricom to offer weekly unlimited internet connectivity,<br>
-<br>
> as an alternative to Ksh 1,000 Per 300MB pricing<br>
> model should be hailed as a step in the right direction,as we work towards<br>
> bringing Broadband access prices down. It is<br>
> laudable and other service providers should consider this worth emulating,<br>
> and from all of them, we expect more.<br>
><br>
> With reseach ( an earlier post from Alice Best), showing that usage is<br>
> increasing, and especially the fact that there<br>
> is a huge potential for growth in this market, should motivate service<br>
> providers to re-look at their overall strategy in<br>
> reaching out to the "untapped" mass market and increase their
sales<br>
volumes.<br>
> Ultimately, pricing will be a key<br>
> factor here as well as investing in the best technology available to serve<br>
> savvy Technobile Kenyans..<br>
><br>
> Harry<br>
><br>
<br>
<br>
<br>
<br>
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</blockquote>
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