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<div class=Section1>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"'>After
the announcement of KCPE results on 29<sup>th</sup> , I and I believe
many other Kenyans sent sms’s through 2228 to get the
results without success . for each sums I sent I discharged my obligation
and was charged ksh20 to get service. After 5hrs I got responses from 2
sms’s but for all the other sms, I never got a response
and I have not been refunded the money deducted . Some
customer service issues arise;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"'> <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"'>1)
when is a service deemed to have been rendered by a service provider? Can
a service provider delay a response for 5 hrs and claim to have provided
a service?<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"'>2)my
contract for cellular service is to Safaricom who charged me for all the
sms I sent, when I called the customer service I was told the failure
belonged to a service provider contracted by KNEC and could I call them. I
declined to call them because I have no contractual relations with them.
What is the obligation of the cellular operator when they charge on
behalf of a third party who does not provide the service? <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"'>3)
Examination results by there scale provide the best platform to show that
the ICT system have come of age. KCPE was a great platform, KCSE is just
round the corner , what went wrong and what strategies are being put in
place to avoid such terrible failures in future? <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Century Gothic","sans-serif"'>Cheers
<o:p></o:p></span></p>
<p class=MsoNormal>Muriuki Mureithi<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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