My views ....<br><br>As a small BPO operator { <a href="http://www.verviant.com">www.verviant.com</a> }for the last 3 years, I think this is not the best use for any public funds for now {where now is 4-6 years} ... here are my reasons<br>
<br>a. Lack of working capital is one of the biggest reasons BPO's in this country have failed, we{operators} used to complain about internet prices but truth is if you look at providers... the ability to just pay workers is the single biggest challenge<br>
<br>To this, the single biggest beef about the BPO sector in the working Kenyans mind is that we dont pay on time {ever} <br><br>As a provider, I know clients may delay payments, middle men may ran away etc etc ... but this stuff kills you and in a society that is primarily driven by Asset based lending .... you are stuck<br>
<br>as a provider, there are times when billables out there are pretty hefty but clients has not paid ... to an employee or consultant, its another story<br><br>b. We have really sucked at marketing... either as Kenya or as providers ... now, the bigger providers may have made breakthrus in this area but then we have collectivelly failed to market Kenya ... Our industry organisations have also failed to make a 1-1 connection between providers and clients ... this in my view could be the single biggest driver of success in the sector ....<br>
<br>My thinking is instead of going off to 60 KM's outside Nairobi and building a park that may not fill in the next 5 years, why dont we solve the 2 problems above and then take it from there.<br><br>------------------<br>
<br>I am not for the idea of making employees travel another 60KM's to work. <br><br>The 6 lane highways may come, South Africa may be doing it... but how many seats do we have right now compared to Malaysia, Egypt, Philipines, South Africa and Brazil<br>
<br>In my original post, I asked whether this was a government idea or an industry idea .. I would love to learn more ... maybe I just dont have the right info<br><br>------------------<br><br>Dr Ndemo, Gilda ... you all are leaders in this sector, what am asking for is just some honest reflection or conversation about how we can make things work. We all know of very many failed BPOs ... is this the silver bullet ?<br>
<br>Providers on the list, BPO Employees ... any views ?<br><br><br><br><br><div class="gmail_quote">On Thu, Dec 3, 2009 at 4:27 PM, Catherine Adeya <span dir="ltr"><<a href="mailto:elizaslider@yahoo.com">elizaslider@yahoo.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt;"><div>Very true...in the South Africa case, they are building a very major BPO Part in Port Elizabeth. They started in January and are on track to complete by March....within time and within budget. It is excellent.<br>
<br>Nyaki<br></div><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt;"><br><div style="font-family: arial,helvetica,sans-serif; font-size: 13px;"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> "<a href="mailto:bitange@jambo.co.ke" target="_blank">bitange@jambo.co.ke</a>" <<a href="mailto:bitange@jambo.co.ke" target="_blank">bitange@jambo.co.ke</a>><br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:elizaslider@yahoo.com" target="_blank">elizaslider@yahoo.com</a><div class="im"><br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
</div><b><span style="font-weight: bold;">Sent:</span></b> Thu, December 3, 2009 12:35:28
PM<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] Question on ICT/BPO Park<br></font><div class="im"><br>
Mr. Liko,<br>All such parks are outside of Town. Check Malaysia, Egypt, Philipines, South Africa and Brazil. Malili is 60 KMs out of Nairobi on Mombasa Road.<br><br>Ndemo.<br>Sent from my BlackBerry®<br><br>-----Original Message-----<br>
From: Agosta Liko <<a href="mailto:agostal@gmail.com" target="_blank">agostal@gmail.com</a>><br>Date: Thu, 3 Dec 2009 03:27:24 <br>To: <<a href="mailto:bitange@jambo.co.ke" target="_blank">bitange@jambo.co.ke</a>><br>
Cc: KICTAnet ICT Policy Discussions<<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>Subject: [kictanet] Question on ICT/BPO Park<br><br>_______________________________________________<br>
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