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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hallo Brian<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mwangi was not specific about what traffic he was referring to but
in his remarks below:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>“</span>Does anyone know what happened to the Internet
service yesterday. We had no service from Telkom or Safaricom here and I
have heard that Wananchi and Zain were down.<br>
<br>
Surely an Internet outage -- especially a generalized one -- should be
news. The Internet is not a luxury ... someone somewhere
should inform stakeholders. And if the networks, ISPs won't communicate
then surely the Government should.”<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>In view of the license established for the KIXP by CCK we don’t
handle international traffic. However by expecting serious action such as a
statement on there being no internet service while there was be it from other
operators just doesn’t add up. Being that I was out of the office most of
Tuesday therefore access internet via modem as opposed to the office LAN I didn’t
experience such a problem. That is why I again state; there are many factors
that could affect connectivity at the last mile that must be considered. Am
sure Brian as a someone who has been in the industry a long time you must be aware
of what some of these may be. There are also many more operators licensed to
provide internet licenses and they can’t be ignore either. In other
words, a blanket statement such as the one quoted above would do more harm than
good. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I appreciate the comments that Eric gave: “</span><span
style='color:#1F497D'>Are these not “quality of Service Issues”
that we should increasingly be paying more attention to?”<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The quality of service will improve a lot if we can avoid such
blanket statement and contacting the specific operator when an issue arises so
as to be sure where the problem is. Brian as long as the traffic is flowing
through we assist the operators by letting them know so that they can check their
other locations/equipment. TESPOK is keen on addressing quality of
service issues amongst the members and trying to get them to adhere to
international best practices. Due to working as a team with the peering
operators most technical teams are honest on where the problems are on their
networks as they seek assistance is resolving some of the issues. However, the
support of the end user by being clear on the issues affecting their experience
is extremely important. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I would propose that Mwangi clarifies what traffic seemed to
have a problem.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal>Fiona Asonga<span style='font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal>Chief Executive Officer<o:p></o:p></p>
<p class=MsoNormal>Telecommunications Service Providers Association of Kenya/<o:p></o:p></p>
<p class=MsoNormal>Kenya Internet Exchange Point<o:p></o:p></p>
<p class=MsoNormal>14<sup>th</sup> Floor, Bruce House<o:p></o:p></p>
<p class=MsoNormal>Standard Street<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Tel: +254 20 2245 036<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal align=center style='text-align:center'><b><i><span
style='font-family:"Tw Cen MT","sans-serif";color:#1F497D'>“Industry voice
in Telecommunications, Providing Policy and Direction <o:p></o:p></span></i></b></p>
<p class=MsoNormal align=center style='text-align:center'><b><i><span
style='font-family:"Tw Cen MT","sans-serif";color:#1F497D'>within the Industry
and Government”<o:p></o:p></span></i></b></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Brian Munyao Longwe
[mailto:blongwe@gmail.com] <br>
<b>Sent:</b> Thursday, October 15, 2009 5:42 PM<br>
<b>To:</b> Fiona Asonga<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Internet Outage Tuesday Oct-13-2009<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Hi Fiona,<br>
<br>
While all of what you have said is true, the only uptime that you can monitor
from KIXP (based on how I originally designed it) is uptime for
operators/providers/members on their link to KIXP. In other words, there is now
way of determining if their upstream/international connectivity is working or
not.<br>
<br>
I believe that the initiator of this thread might have been referring to
'external' internet access as opposed to 'local' internet access.<br>
<br>
Best regards,<br>
<br>
Brian<o:p></o:p></p>
<div>
<p class=MsoNormal>On Thu, Oct 15, 2009 at 5:27 PM, Fiona Asonga <<a
href="mailto:tespok@tespok.co.ke">tespok@tespok.co.ke</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Hallo Conrad,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>The Telecommunications Service Providers
Association of Kenya set up, runs and manages the Kenya Internet Exchange Point
as one of the many services it provides to operators. At the Kenya Internet
Exchange Point we are able to </span><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'>·</span><span
style='font-size:7.0pt;color:#1F497D'>
</span><span style='font-size:11.0pt;color:#1F497D'>Monitor the levels of local
internet traffic from connected members, </span><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'>·</span><span
style='font-size:7.0pt;color:#1F497D'>
</span><span style='font-size:11.0pt;color:#1F497D'>Monitor downtime </span><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'>·</span><span
style='font-size:7.0pt;color:#1F497D'>
</span><span style='font-size:11.0pt;color:#1F497D'>Can generate reports of how
long a particular operator was down and whether the down time is as a result of
equipment at the IXP or other operator location (Downtime of an operator at the
KIXP implies that the local internet traffic is going out as international
traffic then back into the country therefore some delay)</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'>·</span><span
style='font-size:7.0pt;color:#1F497D'>
</span><span style='font-size:11.0pt;color:#1F497D'>Monitor user behavior in
terms of what users are doing online locally and periods when local internet is
most used</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>We also provide shared value add
services to peering members that translate to a better experience for the
consumer such as</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'>·</span><span
style='font-size:7.0pt;color:#1F497D'>
</span><span style='font-size:11.0pt;color:#1F497D'>Training members’
technical staff on new peering standards and international best practices (We
have a hands on training kit from one of our partners to facilitate this)</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'>·</span><span
style='font-size:7.0pt;color:#1F497D'>
</span><span style='font-size:11.0pt;color:#1F497D'>We have recently
introduced shared online security monitoring tools for all peering
members courtesy of a renown global online security experts</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'>·</span><span
style='font-size:7.0pt;color:#1F497D'>
</span><span style='font-size:11.0pt;color:#1F497D'>Peering members get global
recognition to enable them peer directly to other IXPs such as London and
Amsterdam</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'>·</span><span
style='font-size:7.0pt;color:#1F497D'>
</span><span style='font-size:11.0pt;color:#1F497D'>We also house the .ke,
.net, .com, J-root, F-root and I-root servers or mirror instances</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>We currently have 28 operators,
government departments running key services online that require access by the
general public and the Academic network are connected at the KIXP.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>You may contact me if you have any
specific queries you may need answered.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Kind Regards</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Fiona
Asonga<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Chief
Executive Officer<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Telecommunications
Service Providers Association of Kenya/<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Kenya
Internet Exchange Point<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>14<sup>th</sup>
Floor, Bruce House<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Standard
Street<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Tel:
+254 20 2245 036<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:center'><b><i><span style='color:#1F497D'>“Industry voice
in Telecommunications, Providing Policy and Direction </span></i></b><o:p></o:p></p>
<p class=MsoNormal align=center style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:center'><b><i><span style='color:#1F497D'>within the Industry
and Government”</span></i></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'>
kictanet-bounces+tespok=<a href="http://tespok.co.ke" target="_blank">tespok.co.ke</a>@<a
href="http://lists.kictanet.or.ke" target="_blank">lists.kictanet.or.ke</a>
[mailto:<a href="mailto:kictanet-bounces%2Btespok" target="_blank">kictanet-bounces+tespok</a>=<a
href="http://tespok.co.ke" target="_blank">tespok.co.ke</a>@<a
href="http://lists.kictanet.or.ke" target="_blank">lists.kictanet.or.ke</a>] <b>On
Behalf Of </b>Rad!<br>
<b>Sent:</b> Thursday, October 15, 2009 3:34 PM<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt'><br>
<b>To:</b> <a href="mailto:tespok@tespok.co.ke" target="_blank">tespok@tespok.co.ke</a><br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<o:p></o:p></span></p>
</div>
<p class=MsoNormal><b><span style='font-size:10.0pt'>Subject:</span></b><span
style='font-size:10.0pt'> Re: [kictanet] Internet Outage Tuesday Oct-13-2009</span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Come to
think of it, is there some government body or other such entity, public or
otherwise, that monitors this sort of thing? Internet uptime and connectivity
is pretty much a national resource now -- disrupting the internet or the mobile
telephone networks will definitely have an impact on the country and economy.
Is there anyone monitoring this?<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <<a
href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'> <o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <<a
href="mailto:tespok@tespok.co.ke" target="_blank">tespok@tespok.co.ke</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Hallo Mwangi,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>I am not sure where you got your
information from but based on monitoring tools statistics at the Kenya Internet
Exchange Point none of the service providers you have listed had any problems. </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi
Fiona,<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Last
night, while connected via Safaricom 3G, and working on a server hosted at KDN
by one of the providers, I lost connection to that server at around 10-ish and
could not even ping it, though it was and still is UP so there's some
credibility to the allegation. <o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><br
clear=all>
<span style='color:#888888'><br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
Nairobi,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
"If you have nothing good to say about someone, just shut up!."<br>
-- Lucky Dube<br>
</span><br>
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</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><o:p> </o:p></p>
<div>
<p class=MsoNormal><br>
-- <br>
This message has been scanned for viruses and <br>
dangerous content by <a href="http://www.mailscanner.info/" target="_blank"><b>MailScanner</b></a>,
and is <br>
believed to be clean. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p>__________ Information from ESET NOD32 Antivirus, version of virus signature
database 4509 (20091015) __________<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p>The message was checked by ESET NOD32 Antivirus.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p><a href="http://www.eset.com" target="_blank">http://www.eset.com</a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<p>__________ Information from ESET NOD32 Antivirus, version of virus signature
database 4510 (20091015) __________<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p>The message was checked by ESET NOD32 Antivirus.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p><a href="http://www.eset.com" target="_blank">http://www.eset.com</a><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><br>
<br>
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 4510 (20091015) __________<o:p></o:p></p>
<div>
<p class=MsoNormal><br>
<br>
The message was checked by ESET NOD32 Antivirus.<br>
<br>
<a href="http://www.eset.com" target="_blank">http://www.eset.com</a><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><br>
-- <br>
This message has been scanned for viruses and <br>
dangerous content by <a href="http://www.mailscanner.info/" target="_blank"><b>MailScanner</b></a>,
and is <br>
believed to be clean. <o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
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<br>
This message was sent to: <a href="mailto:blongwe@gmail.com">blongwe@gmail.com</a><br>
Unsubscribe or change your options at <a
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</div>
<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Brian Munyao Longwe<br>
e-mail: <a href="mailto:blongwe@gmail.com">blongwe@gmail.com</a><br>
cell: + 254 722 518 744<br>
blog : <a href="http://zinjlog.blogspot.com">http://zinjlog.blogspot.com</a><br>
meta-blog: <a href="http://mashilingi.blogspot.com">http://mashilingi.blogspot.com</a><br>
<br>
-- <br>
This message has been scanned for viruses and <br>
dangerous content by <a href="http://www.mailscanner.info/"><b>MailScanner</b></a>,
and is <br>
believed to be clean. <o:p></o:p></p>
</div>
<BR><BR>__________ Information from ESET NOD32 Antivirus, version of virus signature database 4510 (20091015) __________<BR><BR>The message was checked by ESET NOD32 Antivirus.<BR><BR><A HREF="http://www.eset.com">http://www.eset.com</A><BR> </body>
<br />--
<br />This message has been scanned for viruses and
<br />dangerous content by
<a href="http://www.mailscanner.info/"><b>MailScanner</b></a>, and is
<br />believed to be clean.
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