<html><body bgcolor="#FFFFFF"><div>Very true Waudo and I think that most important thing here is for the operators/service providers to COMMUNICATE. As long as customers/users have information, they will generally tend to cool off and give their supplier time to sort out whatever the problem is. Customer service is key!</div><div><br></div><div>Brian<br><br>Sent from my iPhone</div><div><br>On Oct 15, 2009, at 7:35 PM, "waudo siganga" <<a href="mailto:emailsignet@mailcan.com">emailsignet@mailcan.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><!--/*SC*/DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"/*EC*/-->
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<div>I think what started this thread was an observation that a number of disparate users, having disparate services providers, reported Internet outage at roughly the same time. I for one know that my service provider Wananchi (Zuku service) was down Tuesday morning, something they confirmed when we contacted them. When a user is down, they are down and they are entitled to ask questions without being deflected because all they want is to be online with a reliable service, the technicalities notwithstanding.</div>
<div> </div>
<div>Waudo</div>
<div> </div>
<div> </div>
<div>On Thu, 15 Oct 2009 18:17 +0300, "Fiona Asonga" <<a href="mailto:tespok@tespok.co.ke">tespok@tespok.co.ke</a>> wrote:</div>
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<div class="me61976Section1">
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Hallo Brian<o:p></o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Mwangi was not specific about what traffic he was referring to but in his remarks below:<o:p></o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">“</span>Does anyone know what happened to the Internet service yesterday. We had no service from Telkom or Safaricom here and I have heard that Wananchi and Zain were down.<br>
<br>
Surely an Internet outage -- especially a generalized one -- should be news. The Internet is not a luxury ... someone somewhere should inform stakeholders. And if the networks, ISPs won't communicate then surely the Government should.”<o:p></o:p></p>
<p class="me61976MsoNormal"><o:p> </o:p></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">In view of the license established for the KIXP by CCK we don’t handle international traffic. However by expecting serious action such as a statement on there being no internet service while there was be it from other operators just doesn’t add up. Being that I was out of the office most of Tuesday therefore access internet via modem as opposed to the office LAN I didn’t experience such a problem. That is why I again state; there are many factors that could affect connectivity at the last mile that must be considered. Am sure Brian as a someone who has been in the industry a long time you must be aware of what some of these may be. There are also many more operators licensed to provide internet licenses and they can’t be ignore either. In other words, a blanket statement such as the one quoted above would do more harm than good. <o:p></o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">I appreciate the comments that Eric gave: “</span><span style="color: rgb(31, 73, 125);">Are these not “quality of Service Issues” that we should increasingly be paying more attention to?”<o:p></o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">The quality of service will improve a lot if we can avoid such blanket statement and contacting the specific operator when an issue arises so as to be sure where the problem is. Brian as long as the traffic is flowing through we assist the operators by letting them know so that they can check their other locations/equipment. TESPOK is keen on addressing quality of service issues amongst the members and trying to get them to adhere to international best practices. Due to working as a team with the peering operators most technical teams are honest on where the problems are on their networks as they seek assistance is resolving some of the issues. However, the support of the end user by being clear on the issues affecting their experience is extremely important. <o:p></o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">I would propose that Mwangi clarifies what traffic seemed to have a problem.<o:p></o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="me61976MsoNormal">Fiona Asonga<span style="font-family: "Calibri","sans-serif";"><o:p></o:p></span></p>
<p class="me61976MsoNormal">Chief Executive Officer<o:p></o:p></p>
<p class="me61976MsoNormal">Telecommunications Service Providers Association of Kenya/<o:p></o:p></p>
<p class="me61976MsoNormal">Kenya Internet Exchange Point<o:p></o:p></p>
<p class="me61976MsoNormal">14<sup>th</sup> Floor, Bruce House<o:p></o:p></p>
<p class="me61976MsoNormal">Standard Street<o:p></o:p></p>
<p class="me61976MsoNormal"><o:p> </o:p></p>
<p class="me61976MsoNormal">Tel: +254 20 2245 036<o:p></o:p></p>
<p class="me61976MsoNormal"><o:p> </o:p></p>
<p class="me61976MsoNormal"><o:p> </o:p></p>
<p align="center" style="text-align: center;" class="me61976MsoNormal"><b><i><span style="font-family: "Tw Cen MT","sans-serif"; color: rgb(31, 73, 125);">“Industry voice in Telecommunications, Providing Policy and Direction <o:p></o:p></span></i></b></p>
<p align="center" style="text-align: center;" class="me61976MsoNormal"><b><i><span style="font-family: "Tw Cen MT","sans-serif"; color: rgb(31, 73, 125);">within the Industry and Government”<o:p></o:p></span></i></b></p>
<p class="me61976MsoNormal"><span style="font-family: "Calibri","sans-serif";"><o:p> </o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="me61976MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
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<p class="me61976MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Brian Munyao Longwe [mailto:blongwe@gmail.com] <br>
<b>Sent:</b> Thursday, October 15, 2009 5:42 PM<br>
<b>To:</b> Fiona Asonga<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Internet Outage Tuesday Oct-13-2009<o:p></o:p></span></p>
</div>
<p class="me61976MsoNormal"><o:p> </o:p></p>
<p style="margin-bottom: 12pt;" class="me61976MsoNormal">Hi Fiona,<br>
<br>
While all of what you have said is true, the only uptime that you can monitor from KIXP (based on how I originally designed it) is uptime for operators/providers/members on their link to KIXP. In other words, there is now way of determining if their upstream/international connectivity is working or not.<br>
<br>
I believe that the initiator of this thread might have been referring to 'external' internet access as opposed to 'local' internet access.<br>
<br>
Best regards,<br>
<br>
Brian<o:p></o:p></p>
<div>
<p class="me61976MsoNormal">On Thu, Oct 15, 2009 at 5:27 PM, Fiona Asonga <<a href="mailto:tespok@tespok.co.ke"><a href="mailto:tespok@tespok.co.ke">tespok@tespok.co.ke</a></a>> wrote:<o:p></o:p></p>
<div>
<div>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Hallo Conrad,</span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">The Telecommunications Service Providers Association of Kenya set up, runs and manages the Kenya Internet Exchange Point as one of the many services it provides to operators. At the Kenya Internet Exchange Point we are able to </span><o:p></o:p></p>
<p><span style="font-size: 11pt; font-family: Symbol; color: rgb(31, 73, 125);">·</span><span style="font-size: 7pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 11pt; color: rgb(31, 73, 125);">Monitor the levels of local internet traffic from connected members, </span><o:p></o:p></p>
<p><span style="font-size: 11pt; font-family: Symbol; color: rgb(31, 73, 125);">·</span><span style="font-size: 7pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 11pt; color: rgb(31, 73, 125);">Monitor downtime </span><o:p></o:p></p>
<p><span style="font-size: 11pt; font-family: Symbol; color: rgb(31, 73, 125);">·</span><span style="font-size: 7pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 11pt; color: rgb(31, 73, 125);">Can generate reports of how long a particular operator was down and whether the down time is as a result of equipment at the IXP or other operator location (Downtime of an operator at the KIXP implies that the local internet traffic is going out as international traffic then back into the country therefore some delay)</span><o:p></o:p></p>
<p><span style="font-size: 11pt; font-family: Symbol; color: rgb(31, 73, 125);">·</span><span style="font-size: 7pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 11pt; color: rgb(31, 73, 125);">Monitor user behavior in terms of what users are doing online locally and periods when local internet is most used</span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">We also provide shared value add services to peering members that translate to a better experience for the consumer such as</span><o:p></o:p></p>
<p><span style="font-size: 11pt; font-family: Symbol; color: rgb(31, 73, 125);">·</span><span style="font-size: 7pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 11pt; color: rgb(31, 73, 125);">Training members’ technical staff on new peering standards and international best practices (We have a hands on training kit from one of our partners to facilitate this)</span><o:p></o:p></p>
<p><span style="font-size: 11pt; font-family: Symbol; color: rgb(31, 73, 125);">·</span><span style="font-size: 7pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 11pt; color: rgb(31, 73, 125);">We have recently introduced shared online security monitoring tools for all peering members courtesy of a renown global online security experts</span><o:p></o:p></p>
<p><span style="font-size: 11pt; font-family: Symbol; color: rgb(31, 73, 125);">·</span><span style="font-size: 7pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 11pt; color: rgb(31, 73, 125);">Peering members get global recognition to enable them peer directly to other IXPs such as London and Amsterdam</span><o:p></o:p></p>
<p><span style="font-size: 11pt; font-family: Symbol; color: rgb(31, 73, 125);">·</span><span style="font-size: 7pt; color: rgb(31, 73, 125);"> </span><span style="font-size: 11pt; color: rgb(31, 73, 125);">We also house the .ke, .net, .com, J-root, F-root and I-root servers or mirror instances</span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">We currently have 28 operators, government departments running key services online that require access by the general public and the Academic network are connected at the KIXP.</span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">You may contact me if you have any specific queries you may need answered.</span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Kind Regards</span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal">Fiona Asonga<o:p></o:p></p>
<p style="" class="me61976MsoNormal">Chief Executive Officer<o:p></o:p></p>
<p style="" class="me61976MsoNormal">Telecommunications Service Providers Association of Kenya/<o:p></o:p></p>
<p style="" class="me61976MsoNormal">Kenya Internet Exchange Point<o:p></o:p></p>
<p style="" class="me61976MsoNormal">14<sup>th</sup> Floor, Bruce House<o:p></o:p></p>
<p style="" class="me61976MsoNormal">Standard Street<o:p></o:p></p>
<div>
<p style="" class="me61976MsoNormal"> <o:p></o:p></p>
<p style="" class="me61976MsoNormal">Tel: +254 20 2245 036<o:p></o:p></p>
<p style="" class="me61976MsoNormal"> <o:p></o:p></p>
<p style="" class="me61976MsoNormal"> <o:p></o:p></p>
</div>
<p align="center" style="text-align: center;" class="me61976MsoNormal"><b><i><span style="color: rgb(31, 73, 125);">“Industry voice in Telecommunications, Providing Policy and Direction </span></i></b><o:p></o:p></p>
<p align="center" style="text-align: center;" class="me61976MsoNormal"><b><i><span style="color: rgb(31, 73, 125);">within the Industry and Government”</span></i></b><o:p></o:p></p>
<p style="" class="me61976MsoNormal"> <o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<div style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p style="" class="me61976MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> kictanet-bounces+tespok=<a target="_blank" href="http://tespok.co.ke">tespok.co.ke</a>@<a target="_blank" href="http://lists.kictanet.or.ke">lists.kictanet.or.ke</a> [mailto:<a target="_blank" href="mailto:kictanet-bounces%2Btespok">kictanet-bounces+tespok</a>=<a target="_blank" href="http://tespok.co.ke">tespok.co.ke</a>@<a target="_blank" href="http://lists.kictanet.or.ke">lists.kictanet.or.ke</a>] <b>On Behalf Of </b>Rad!<br>
<b>Sent:</b> Thursday, October 15, 2009 3:34 PM<o:p></o:p></span></p>
<div>
<p class="me61976MsoNormal"><span style="font-size: 10pt;"><br>
<b>To:</b> <a target="_blank" href="mailto:tespok@tespok.co.ke"><a href="mailto:tespok@tespok.co.ke">tespok@tespok.co.ke</a></a><br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<o:p></o:p></span></p>
</div>
<p class="me61976MsoNormal"><b><span style="font-size: 10pt;">Subject:</span></b><span style="font-size: 10pt;"> Re: [kictanet] Internet Outage Tuesday Oct-13-2009</span><o:p></o:p></p>
</div>
<div>
<div>
<p style="" class="me61976MsoNormal"> <o:p></o:p></p>
<p style="margin-bottom: 12pt;" class="me61976MsoNormal">Come to think of it, is there some government body or other such entity, public or otherwise, that monitors this sort of thing? Internet uptime and connectivity is pretty much a national resource now -- disrupting the internet or the mobile telephone networks will definitely have an impact on the country and economy. Is there anyone monitoring this?<o:p></o:p></p>
<div>
<p style="" class="me61976MsoNormal">On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington <<a target="_blank" href="mailto:odhiambo@gmail.com"><a href="mailto:odhiambo@gmail.com">odhiambo@gmail.com</a></a>> wrote:<o:p></o:p></p>
<p style="margin-bottom: 12pt;" class="me61976MsoNormal"> <o:p></o:p></p>
<div>
<div>
<p style="" class="me61976MsoNormal">On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga <<a target="_blank" href="mailto:tespok@tespok.co.ke"><a href="mailto:tespok@tespok.co.ke">tespok@tespok.co.ke</a></a>> wrote:<o:p></o:p></p>
<div>
<div>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Hallo Mwangi,</span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I am not sure where you got your information from but based on monitoring tools statistics at the Kenya Internet Exchange Point none of the service providers you have listed had any problems. </span><o:p></o:p></p>
<p style="" class="me61976MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p style="" class="me61976MsoNormal">Hi Fiona,<o:p></o:p></p>
</div>
<div>
<p style="" class="me61976MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p style="" class="me61976MsoNormal">Last night, while connected via Safaricom 3G, and working on a server hosted at KDN by one of the providers, I lost connection to that server at around 10-ish and could not even ping it, though it was and still is UP so there's some credibility to the allegation. <o:p></o:p></p>
</div>
</div>
<p style="margin-bottom: 12pt;" class="me61976MsoNormal"><br clear="all">
<span style="color: rgb(136, 136, 136);"><br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
Nairobi,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
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<p style="" class="me61976MsoNormal"><o:p> </o:p></p>
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