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<p class=MsoNormal><span style='color:#1F497D'>Are these not “quality of
Service Issues” that we should increasingly be paying more attention to?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Eric Aligula Magolo, PhD<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Senior Analyst<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Infrastructure and Economic Services Division<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Kenya Institute for Public Policy Research and Analysis (KIPPRA)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>P.O. Box 56445, 00200 Nairobi, Kenya<br>
Telephone: +254-20-2719933/4<br>
Fax:
+254-20-2719951<br>
E-mail: <a
href="mailto:jairah@kippra.or.ke"><i><span style='color:black'>jairah@kippra.or.ke</span></i></a><br>
URL:
<a href="http://www.kippra.org/"><i><span style='color:black'>www.kippra.org</span></i></a><br>
<br>
<img border=0 width=79 height=50 id="Picture_x0020_1"
src="cid:image001.jpg@01CA4DB3.C68A0820" alt="Kenyan flag"><i><o:p></o:p></i></span></p>
<p class=MsoNormal><b><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Proudly Kenyan</span></i></b><b><span lang=EN-GB style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:black;background:white'><o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>“In the
long history of the world, only a few generations have been granted the role of
defending freedom in its hour of maximum danger. I do not shrink from this
responsibility……….I welcome it.”<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>John F.
Kennedy <o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>"All that is necessary for evil to triumph is for good men to
do nothing."<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span
lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Edmund Burke <o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>"Far
better to dare mighty things, to win glorious triumphs, even though checkered
by failure, than to take rank with those poor spirits who neither enjoy much
nor suffer much, because they live in the gray twilight that knows not victory,
nor defeat."<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Theodore
Roosevelt</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><i><span
lang=PT-BR style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>"Ex Africa semper aliquid novi"</span></i></b><span
lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+jairah=kippra.or.ke@lists.kictanet.or.ke] <b>On Behalf
Of </b>Odhiambo Washington<br>
<b>Sent:</b> Thursday, October 15, 2009 3:49 PM<br>
<b>To:</b> Eric Aligula<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Internet Outage Tuesday Oct-13-2009<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Thu, Oct 15, 2009 at 3:19 PM, Fiona Asonga <<a
href="mailto:tespok@tespok.co.ke">tespok@tespok.co.ke</a>> wrote:<o:p></o:p></p>
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<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Hallo Washington,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>There are a lot of factors to consider
before public declarations can be made such as the internet was down be it from
the ISPs or government. In your case there may have been last mile access
challenges but that still does not imply that everyone using that particular
operator was down. It is advisable to contact the specific operator technical
support team for assistance since it could only be a particular area of service
that is affected for various technical reasons.</span><o:p></o:p></p>
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<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>Hello Fiona,<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I completely concur with you on this.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>In my case, I just decided to go and sleep instead of
calling them:-)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
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<p class=MsoNormal><br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
Nairobi,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
"If you have nothing good to say about someone, just shut up!."<br>
-- Lucky Dube<o:p></o:p></p>
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