Wamuyu et al<br><br>I've been reading this email trail and I too am surprised that we don't have anyone from the government making any comments. From the CCK, Ministry of Information, CBK nor or esteem lawyers.<br>
Last time I checked there was a division in the CCK that was created for consumer protect the interests of <span class="searchword">consumer</span>s of communications services in <span class="searchword">Kenya</span> will be better protected, following the creation of a <span class="searchword">Consumer</span> Affairs Division at CCK.
The new division will be responsible for strengthening the Commission's capacity to discharge its <span class="searchword">consumer</span> <span class="searchword">protection</span>
roles. The creation of the division has been necessitated by the
increase in the number of players in the communications sector,
incidences of non-compliance to licence conditions and violation of the
rights of <span class="searchword">consumer</span>s. "<br>here is what there say on thier site<br><a href="http://www.cck.go.ke/consumer_center/">http://www.cck.go.ke/consumer_center/</a> <br><br>"The Commission also comes to the aid of consumers by helping them
resolve long-standing complaints or disputes with their service
providers. The Commission does this on those instances where the
consumers have made several attempts to have them resolved, but have
either received no response or have not received a satisfactory
response. The Commission is exploring ways of assisting consumers that
opt for litigation. You can get more information, including the
procedure for filing complaints, through the useful links provided
below."<br><br>Cheers<br>Steve<br><div class="gmail_quote">On Tue, Oct 6, 2009 at 10:40 PM, Sam Gatere <span dir="ltr"><<a href="mailto:sam.gatere@gmail.com">sam.gatere@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Wamuyu,<br><br>Very interesting Consumer issue you bring up. It brings to mind when Zain started off as KenCell they would charge you for topping up! remember the 40bob that you would have to part with when you load a Kes 300 voucher? That small problem was corrected by the market! It appears this "loan" facility as Nyaki puts it may be corrected by competition. Once another provider offers something similar at no Charge then you will see that Charge disappear! However I think a your question needs an answer that I would love to hear.... where does one really complain for this type of customer related issue....<br>
<br><br>SammyG.<br><br><div class="gmail_quote"><div><div></div><div class="h5">On Sun, Oct 4, 2009 at 3:50 PM, Wamuyu Gatheru <span dir="ltr"><<a href="mailto:wamuyulearn@yahoo.co.uk" target="_blank">wamuyulearn@yahoo.co.uk</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div></div><div class="h5">
<div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><p>Dear Listers,</p>
<p>�</p>
<p>Am a Consultant in Public Sector Governance who finds this list a most informative one ...a good�example of how to dialogue for policy making.</p>
<p>�</p>
<p>I have a question. Where do I complain about Safaricom charging a Kshs 5 fee for their Kshs 50 credit advance service. Is this common in pricing? - For a company to charge a fee on a payment��made to them?</p>
<p>�</p>
<p>regards, Wamuyu</p></div><br>
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