<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:arial,helvetica,sans-serif;font-size:10pt"><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CSAM%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="country-region"></o:smarttagtype><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"></o:smarttagtype><!--[if gte mso 9]><xml>
<w:WordDocument>
<w:View>Normal</w:View>
<w:Zoom>0</w:Zoom>
<w:PunctuationKerning/>
<w:ValidateAgainstSchemas/>
<w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>
<w:IgnoreMixedContent>false</w:IgnoreMixedContent>
<w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
<w:Compatibility>
<w:BreakWrappedTables/>
<w:SnapToGridInCell/>
<w:WrapTextWithPunct/>
<w:UseAsianBreakRules/>
<w:DontGrowAutofit/>
</w:Compatibility>
<w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel>
</w:WordDocument>
</xml><![endif]--><!--[if gte mso 9]><xml>
<w:LatentStyles DefLockedState="false" LatentStyleCount="156">
</w:LatentStyles>
</xml><![endif]--><!--[if !mso]><object
classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id=ieooui></object>
<style>
st1\:*{behavior:url(#ieooui) }
</style>
<![endif]--><style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0cm;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";
mso-ansi-language:EN-GB;}
p
{mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;
mso-header-margin:36.0pt;
mso-footer-margin:36.0pt;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
</style><!--[if gte mso 10]>
<style>
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman";
mso-ansi-language:#0400;
mso-fareast-language:#0400;
mso-bidi-language:#0400;}
</style>
<![endif]-->
<p class="MsoNormal"><st1:country-region w:st="on"><span lang="EN-GB">Members</span></st1:country-region></p><p class="MsoNormal"><st1:country-region w:st="on"><b><span lang="EN-GB"><br></span></b></st1:country-region></p><p class="MsoNormal"><st1:country-region w:st="on"><b><span lang="EN-GB">India</span></b></st1:country-region><span lang="EN-GB">: The niche areas for <st1:place w:st="on"><st1:country-region w:st="on">India</st1:country-region></st1:place> are a little hard to perceive
as they were front-runners in the BPO industry amongst developing countries</span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA">The above
statement is a misconception and would be misleading.<span style=""> </span>I know a bit of <st1:country-region w:st="on"><st1:place w:st="on">India</st1:place></st1:country-region> and what goes on in that
country.<span style=""> </span><st1:place w:st="on"><st1:country-region w:st="on">India</st1:country-region></st1:place> has very good software engineers
which can be trusted by Microsoft to help them in coding of their applications. <o:p></o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA"><o:p> </o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA">As we aspire to
establish a BPO outfit, we imagine setting up an illustrious office in up
market environment with 100^ seats. <span style=""> </span>In <st1:country-region w:st="on"><st1:place w:st="on">India</st1:place></st1:country-region>, they put
more emphasis on cottage industries, what office space does a good and reliable
programmer need to code parts of Windows operating system?<o:p></o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA"><o:p> </o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><b style=""><span style="font-family: Arial;" lang="EN-ZA">Our strengths</span></b><span style="font-family: Arial;" lang="EN-ZA">.<o:p></o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA">Accountants, Medics,
Radiographers, Programmers, Engineers, Translators, Researchers, Teachers, Actuaries,
Etc<o:p></o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA"><o:p> </o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><b style=""><span style="font-family: Arial;" lang="EN-ZA">Weaknesses<o:p></o:p></span></b></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA">We are slowly slipping
in the same predicament that befell us when ICT was introduced in offices as a
tool that would facilitate retrenchment, when we state that accounting etc can
be given to an outsourcing company which might not be an accounting firm, what
message are we sending out there? <span style=""> </span><o:p></o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA"><o:p> </o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA">We need to involve
everybody in this matter, in my understanding organisations such as auditing
firms, research firms have been involved in outsourcing for a long period of
time!<span style=""> </span><o:p></o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA"><o:p> </o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><b style=""><span style="font-family: Arial;" lang="EN-ZA">Way forward<o:p></o:p></span></b></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA">The BPO needs to demystify
the industry.<span style=""> </span>We need to guide
accountants on how to outsource accounting services to a Japanese company, in
the same way a programmer can provide services to a pharmaceutical company in
regards to malaria patient’s management. With the broadband available nationally,
a teacher in Wajir can teach American students Kiswahili.<span style=""> </span>An outsourcing company can organise theme
programmes – can invite Osewe of Ranalo to teach Aussies how to prepare nyama
choma. Also outsourcing need to audit their strengths as either engineering
therefore employ engineers, call centre management therefore employ marketing
fellows with good accent.<o:p></o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA"><o:p> </o:p></span></p>
<p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><span style="font-family: Arial;" lang="EN-ZA"><span style=""> </span>All this should be coordinated by a substantive
office which will market all this abroad. At the moment confusing though!</span></p><p style="margin: 0cm 0cm 0.0001pt; text-align: justify;"><br></p><p style="margin: 0cm 0cm 0.0001pt; text-align: justify;">Sam Aguyo<br><span style="font-family: Arial;" lang="EN-ZA"><o:p></o:p></span></p>
</div><br>
</body></html>