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<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="font-size: 10pt; line-height: 115%; font-family: "Tahoma","sans-serif";"><br></span><span style=""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="">-
Day 8 of 10- BPO Discussions, Youth and Gender Issues Continued -<br>
<br>
It is a few minutes past midnight now so let me introduce Day 8 of the
discussions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="">Today
we continue with the theme of Youth and Gender issues. The following is
part of the summary I sent yesterday (the detailed attachment I sent yesterday is re-attached).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="">It is
useful to begin by noting that the researchers found that the unemployment rate
(2008 est) was 40% in Kenya, 21.7% in S. Africa, 7.6% in Mauritius and 6.8% in
India. The researchers also found that the minimum qualification for
professional staff was a Bachelor’s degree in all four countries.
However, the minimum qualification for operators/agents varied. In Kenya
it was a certificate, diploma or degree depending on operation; in S. Africa it
was Grade 12; Mauritius school certificate or below and in India it was a High
school certificate.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="">The
common work related challenges include project management (especially meeting
deadlines) and long hours. Some employees in Kenya complained about challenges
with transportation. The detailed summary findings will be availed. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="">Generally
there were more women in call centres than male but more males in the
professional cadre. The youth are mostly found in the agent/operator
jobs. The following are some country specific issues:<o:p></o:p></span></p>
<ol style="margin-top: 0in;" start="1" type="1"><li class="MsoNormal" style=""><span style="">In, India there is the Equal Remuneration Act ensures that there is
equal remuneration to men and women for same jobs. Under this law, no
discrimination is permissible in recruitment and service conditions except
where employment of women is prohibited or restricted by the law</span><span style="" lang="EN-GB">. </span><span style="">NASSCOM has launched the
Women in Leadership-IT Initiative to enhance participation of women in the
workforce and ensure there are more women leaders in the IT-BPO industry.<o:p></o:p></span></li><li class="MsoNormal" style=""><span style="">In South Africa, there are 40% more females than males below 25
years working in the BPO sector. However, there are 7% more males than
females above 25 years old. </span><span style="" lang="EN-ZA">There is no gender or age based
discrimination in the work place. </span><span style="">There exists no law or
policy that prefers youth from other groups of people in employment<span style="color: black;">.</span><o:p></o:p></span></li><li class="MsoNormal" style=""><span style="" lang="EN-ZA">In Mauritius, there is no 24 hour work
culture. In addition, the Labor Act prohibits employment of female
employees in industrial undertakings </span><span style="">between 10 p.m. and 5 a.m;
while youth are not allowed to work between between 6 p.m. and 6 a.m</span><span style="" lang="EN-ZA">. Interestingly, there is clause that </span><span style="">no person shall, except with the Permanent Secretary's written
consent, transport a female worker or cause a female worker to be
transported in a goods vehicle; any other vehicle, unless the vehicle is
provided with an easy means of entering and alighting which does not
involve climbing.<o:p></o:p></span></li></ol>
<p class="MsoNormal" style="margin-left: 0.5in; text-align: justify;"><span style="">4.</span><span style="font-size: 7pt; line-height: 115%;">
</span><span style=""> </span><span style="" lang="EN-ZA">In Kenya we have the Employment Act which many of you know. </span><span style=""><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="">This leads us to the following discussion questions:<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><b><u><span style="">Discussion Q9</span></u></b><u><span style="">: </span></u><span style="">Are
the Kenyan laws adequate to protect the youth and women from exploitation by
BPO&O employers?<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><b><u><span style="">Discussion Q. 10</span></u></b><span style="">: The BPO sector is not seen as a long term source of
employment for most employees. Most believe it is a stepping stone to other
lucrative opportunities. What needs to be done to ensure the youth and women
view the industry as attractive, especially in terms of quality of employment
and career progression?<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: justify;"><b><u><span style="">Discussion Q11</span></u></b><span style="">: Attrition and poaching are prevalent in most countries
studied. What mechanisms should employers adopt to attract and retain their
staff? <o:p></o:p></span></p>
<p class="MsoNormal"><span style="">Let
the discussions continue as we move to another topic tomorrow.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="">Nyaki<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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