<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>In advancing these discussions, we need to keep in mind the short, medium and long terms objectives. It is important that we have a strategic link between then and not just stop sometimes at just the first or second level. </div><div><br></div><div>Some of what Dr. Ndemo advanced are the short term, we need to carefully tire them into the medium and long term. There are people who can this when you wake them up from their sleep so we look forward to their leadership. </div><div><br></div><div>Am not sure where we would place change in University curriculum and getting ready to go skills for the job market? In my view that requires a strong link between academia and private sector, hither too, that is a very weak link. Again, where do you place that in the value chain?</div><div><br></div><div>Eric here</div><div><br></div><br><div><div>On 8 Jun 2009, at 10:47, Mwololo Tim wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">Bwana Ndemo,<br><br>These are good initiatives. However, I believe we need to look at the total secondary and tertiary education system to make sure it produces the skill sets we require for the BPO&O sector, depending on the strategy we take as a country. One university college, which is new and still struggling to "stand up", so to speak, will not do. Of course we need the skills inventory you talk about to know where we are so that we can take an appropriate strategy for skills development. I know KNBS is currently very busy focusing on the census and I am not sure they have adequate capacity to push several large projects simultaneously, which may mean delays here. We might therefore need to find ways of expediting this exercise. <br> <br>tim<br><br><div class="gmail_quote">On Mon, Jun 8, 2009 at 1:31 PM, <span dir="ltr"><<a href="mailto:bitange@jambo.co.ke">bitange@jambo.co.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> Walubengo,<br> With respect to capacity building, the Government has done the following<br> Established Multimedia University to focus on IT Skills Development;<br> Contracted the Central Bureau of Statistics through CCK to conduct ICT<br> Skills inventory in Kenya and Set up a task force to look into Skills<br> development as recommended by MaKinsey in the just concluded Value<br> Proposition. We are in the process of appointing other stakeholders into<br> the committee.<br> <br> Although we do not have a sector strategy on Capacity building, the<br> Governemnt takes issues of skills development very seriously. This is a<br> matter that NESC emphasizes as key to our competitiveness. In this regard<br> we look forward to a quick finalization of the skills inventory and the<br> task force recommendation.<br> <br> Regards<br> <br> <br> Ndemo.<br> <div><div></div><div class="h5"><br> <br> <br> > -Day 5 of 10- BPO Discussions, Human Capacity Issues<br> ><br> > Morning all,<br> ><br> > I trust you had a refreshing weekend. Today I want to introduce the theme<br> > on Human Resource Development for the BPO industry. The Researchers found<br> > that India, S.Africa and Mauritius had a comprehensive inventory of their<br> > skill-base that was also available for Validation by prospective employers<br> > and investors. Another observation was ofcourse the sheer numbers of<br> > Indian graduates (millions) that made it the largest base of highly<br> > skilled pool of graduates with strong mathematical/scientific orientation.<br> > Whereas, Mauritius was producing only 10,000 (university) graduates per<br> > year compared to Kenya's 30,000 per year, Mauritius had the advantage of<br> > properly documenting their national graduates database and marketing it<br> > appropriately to potential clients in Europe/America. In addition, the<br> > Researchers noted that Mauritius had a government funded but<br> > Private-Sector oriented ICT Academy that produced graduates specificially<br> > for the ICT industry.<br> ><br> > In Kenya, the Researchers observed that apart from the lack of a national<br> > database on the available skills/graduates, some of the BPO operators were<br> > engaged in vicious poaching cycles where Agents trained in-house by one<br> > Operater are immediately hired by the Competing Operators. It was noted,<br> > that an attempt has been made by the .KE Government to create an<br> > Industry-specific University (Multimedia University College of Kenya) to<br> > address the HR gap but its success or otherwise will remain to be seen in<br> > a few years time. The Researchers also noted that Kenya's<br> > English-speaking labor force had an edge over the Indian one given that<br> > the average Kenyan had a "neutral" accent unlike the Indian graduate who<br> > tended to have an "ethnic" accent that often distracted the Euro-American<br> </div></div>%3<br> <br> <br> ----------------------------------------------<br> This message has been scanned for viruses and<br> dangerous content by Jambo MailScanner, and is<br> believed to be clean.<br> ---------------------------------------------<br> "easy access to the world"<br> <div class="im"><br> <br> _______________________________________________<br> kictanet mailing list<br> <a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br> <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br> <br> </div>This message was sent to: <a href="mailto:timwololo@gmail.com">timwololo@gmail.com</a><br> Unsubscribe or change your options at <a href="http://lists.kictanet.or.ke/mailman/options/kictanet/timwololo%40gmail.com" target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/timwololo%40gmail.com</a><br> </blockquote></div><br> _______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>http://lists.kictanet.or.ke/mailman/listinfo/kictanet<br><br>This message was sent to: emko@internetresearch.com.gh<br>Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/emko%40internetresearch.com.gh<br></blockquote></div><br><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="border-collapse: separate; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; -webkit-text-decorations-in-effect: none; text-indent: 0px; -webkit-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div>Eric M.K Osiakwan</div><div>Director </div><div>Internet Research</div><div><a href="http://www.internetresearch.com.gh">www.internetresearch.com.gh</a></div><div><a href="mailto:emko@internetresearch.com.gh">emko@internetresearch.com.gh</a></div><div>42 Ring Road Central, Accra-North</div><div>Tel: +233.21.258800 ext 7031</div><div>Fax: +233.21.258811</div><div>Cell: +233.24.4386792</div><div><br class="khtml-block-placeholder"></div><br class="Apple-interchange-newline"></span></span><br class="Apple-interchange-newline"></div></span> </div><br></body></html>