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<TITLE>RE: [kictanet] Day 2 of 10:-BPO discussions,Legal and Regulatory Frameworks</TITLE>
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<P ALIGN=JUSTIFY><SPAN LANG="en-gb"><FONT FACE="Times New Roman">Thumbs up Peres! I support your point because even if we put together the best Outsourcing Frameworks (Legal, Regulatory, QA…) in the world, our ‘bad reputation’ (alongside most other African countries) will obscure the frameworks. We need an effective public relations entity that can help counter the perception and market Kenya’s uniqueness (?). Northern Ireland did it! Egypt is doing it! Our EAC partner, Rwanda is also doing it. In simple words, as the bad stories (how corrupt(?) our Government officials are, Mungiki massacre,…) trickle to the international limelight, can we also ‘flood’ the FACTS ( news of how educated Kenyans are, good/affordable hotels</FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"><FONT FACE="Times New Roman">, the upcoming undersea cable,...</FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"><FONT FACE="Times New Roman">) about Kenya … Am sure right now the fact that Delta Airlines did not land here as expected, a few potential outsourcing clients have developed cold feet; the wrong (Kenya is insecure!) message is out there. Some may actually not know that there are 10s of flights leaving/coming to Kenya to/from most destinations of the world! We for sure know that Kenya is a good country and that is why many people from other countries choose to settle here after experiencing this goodness even for a short period.</FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"> </SPAN></P>
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<P ALIGN=JUSTIFY><SPAN LANG="en-gb"><FONT FACE="Times New Roman">The question is, just who will tell the world the good side about Kenya? Our media perhaps can help. I was thrilled to see the Nation Newspaper headlines amongst those being reviewed on SKY-News; I wished the headline on that day (it was; ‘Ministers’ Joyride for 5-minute UN speech’!) was different though. Our missions abroad (embassies and high commissions) can also help. South Africa and Philippines are utilizing the latter effectively. For example, you can more easily lose your life to armed criminals in the streets of Johannesburg than in Nairobi but investors have been convinced (through focused publicity) to outsource there (Johannesburg).</FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN></P>
<P ALIGN=JUSTIFY><SPAN LANG="en-gb"><FONT FACE="Times New Roman">Cheers,</FONT></SPAN></P>
<P ALIGN=JUSTIFY><SPAN LANG="en-gb"><FONT FACE="Times New Roman">Muthoni Masinde </FONT></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-gb"> </SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-us"><FONT SIZE=2 FACE="Courier New">-----Original Message-----<BR>
From: kictanet-bounces+muthoni=uonbi.ac.ke@lists.kictanet.or.ke [<A HREF="mailto:kictanet-bounces+muthoni=uonbi.ac.ke@lists.kictanet.or.ke">mailto:kictanet-bounces+muthoni=uonbi.ac.ke@lists.kictanet.or.ke</A>] On Behalf Of Peres Were<BR>
Sent: 04 June 2009 11:06<BR>
To: muthoni@uonbi.ac.ke<BR>
Cc: KICTAnet ICT Policy Discussions<BR>
Subject: Re: [kictanet] Day 2 of 10:-BPO discussions,Legal and Regulatory Frameworks</FONT></SPAN><SPAN LANG="en-gb"></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">External perception is absolutely critical in the race to obtain </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">international BPO contracts. No one wants to outsource to a country </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">which they 'percieve' as unstable, or which they percieve as </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">underdeveloped. The truth is that most executives in our source </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">markets for BPO work, in particular USA, percieve Africa as one </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">country with a myriad of ills:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">Somalia -Pirates</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">Congo - Wars</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">Darfur- kicking out the Aid organizations, starvation</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">Kenya ? Post Elections Violence</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">Nigeria ? 419 Scams</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">Zimbabwe ? Cholera and Inflation</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">Etc., etc.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">The best way to counter these perceptions is to have in-coming trade </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">delegations from our source markets, so they can see for themselves </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">what Kenya has to offer.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">W need to work on changing these negative perceptions of Kenya/Africa, </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">BUT at the same time build up our internal capacity. We cannot do one </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">without the other. Local outsourcing market needs to be developed in </FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">tandem with the international.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">Peres</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">Quoting Barrack Otieno <otieno.barrack@gmail.com>:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> Colleagues your comments are right, however we seemed to be more inclined at</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> external perceptions as opposed to building up internal capacity, must it</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> take foreigners to show us our potential?</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> On Thu, Jun 4, 2009 at 9:01 AM, munyiva ngea <munyivangea@gmail.com> wrote:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> Good morning,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> I agree with Peter about perception take Mauritius for example the</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> Board of Investment and the BPO Vendors strive to change the</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> perception of the country as a mere tourist attraction to an ICT Hub.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> They invite prospective investors or clients to the country take them</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> to their lavish well equipped offices, which are probably located in</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> Ebene Cyber City the landing point of the Submarine cable so the</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> clients are assured of available internet infrastructure.After the</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> site visit the clients are then whisked away to have a fantastic</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> weekend on the beaches or on a boat. Simply put they show clients they</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> can do much more than provide BPO services they can offer quality of</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> life.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> To answer Question 3 i think without the government and local vendors</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> taking decisive steps to attract and retain investors and clients to</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> the country. Basically we need to give officials who are marketing the</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> country the funds to be able to invite the prospective investors and</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> clients to the country to show them we sufficient infrastructure and</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> Human resources.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> In order to build confidence in the country's capabilities we have to</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> have to EVIDENCE of these capabilities take India for example with its</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> National Skills Registry which is an industry initiative to ensure</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> that individuals employed by organizations have their background and</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> antecedents verified</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> (<A HREF="http://news.indiamart.com/news-analysis/national-skills-regi-13182.html">http://news.indiamart.com/news-analysis/national-skills-regi-13182.html</A>)</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> prospective clients need only to browse through the site to be assured</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> that the country has the Human resource capacity needed. What about</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> Kenya apart from various websites which allow individuals to upload</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> their CVs where can a prospective client get information on the</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> available agents, software developers and so on?? this information is</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> not available on various institutional websites (universities,</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> colleges) so how do we expect a client to actually believe that we are</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> capable if we are unable to show it (Perception again!!)</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> --</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> Best regards</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> Munyiva Ngea</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> _______________________________________________</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> kictanet mailing list</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> kictanet@lists.kictanet.or.ke</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> <A HREF="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</A></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> This message was sent to: otieno.barrack@gmail.com</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> Unsubscribe or change your options at</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>> <A HREF="http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com">http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com</A></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">>></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">></FONT></SPAN></P>
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<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> --</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> Barrack O. Otieno</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> ISSEN CONSULTING</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> Tel:</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> +254721325277</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> +254733206359</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> <A HREF="http://projectdiscovery.or.ke">http://projectdiscovery.or.ke</A></FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> To give up the task of reforming society is to give up ones responsibility</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> as a free man.</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">> Alan Paton, South Africa</FONT></SPAN></P>
<P ALIGN=LEFT><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Courier New">></FONT></SPAN></P>
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