<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div>Guys<p>The worst experience ever.</p><p>The date is 13th November and the place is Safaricom Moi Avenue. My<br>problem, lost data card which I wanted blocked since I dont have money<br>to buy a new 3g modem to replace the stolen modem plus data card.</p><p>The retort from Hannah Mutuku, she cant do anything, I have lost the<br>card, I will have to pay every month even if the card is not working.<br>I thought that in case of a card getting lost and you suspend it, you<br>pay a standing account maintenance charge until when the account is<br>terminated or restored. Ooh My God. Safaricom is a fraud and with the<br>arrogance and boisterous manner of Hannah Mutuku, you can do nothing<br>about it.</p><p>She was not listening. And she was not ready to reveal her true<br>identity and tag and kept
hiding it until when I called the<br>Administration Police that I was getting irritated and infact I was<br>causing a scene. Hannah told me to my face that I can do nothing about<br>it. I left saddened. I have a post paid account with Safaricom and two<br>prepaid lines. I threw the pre paid lines away already with lots anger<br>in me. I was mistreated in Safaricom. I was molested. I was insulted.<br>In safaricom, employees boasts of cronysm and what connections they<br>have from above.</p><p>Ooh God help me. I really suffered and am ready to move on. What I<br>need is Safaricom to block my post paid line since, to my word, I wont<br>pay a cent in that line and I am ready to face the consequences. fraud<br>is not a good way of making business.</p><p>We must stop frauds pretending to make profit. I need my account<br>terminated and know that I wont pay a single cent. I know that our<br>media fear loosing lots of advertising fees and thats why
anything<br>which portrays the cellphone companies in bad light wont see a day in<br>any of the three big media houses. None of them will dare question.<br>But the fact that this is the third problem I am having with Safaricom<br>centre twice at Moi Avenue and once at I&M proves to me something,<br>something is terribly wrong with the Safaricom customer care and<br>people like Hannah Mutuku just proved that. One arrogant lady who<br>seems to be well connected. I dont know how, but surely she seemed so.<br>And she is a supervisor.</p><p>I need a blockage on my line since I wont pay for a stolen line. I wont Kenyans</p>regards<br>mikeoketch@gmail.com</div></div><br>
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