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<div class=Section1>
<p class=MsoNormal>All:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Over the last six months I have experienced a number of call
fails/call drops on the Safaricom network. Or you call, the line goes
through and there is no reception of voice from the person being called?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I would like to know whether there are consumers out there
on this list or elsewhere on the local networks who have experienced the
same? What solutions have been proffered?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Are there any financial implications related to these call
fails or call drops? In other words, am I charged for a call fail or call
drop?<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>What remedies they may have applied and what recourse
consumers would have in respect of the various providers?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Kind regards<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Eric
Aligula Magolo, PhD<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Senior
Analyst<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Infrastructure
and Economic Services Division<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Kenya
Institute for Public Policy Research and Analysis (KIPPRA)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-family:"Calibri","sans-serif";
color:black'>P.O. Box 56445, 00200 Nairobi, Kenya<br>
Telephone: +254-20-2719933/4<br>
Fax:
+254-20-2719951<br>
E-mail: <a
href="mailto:jairah@kippra.or.ke"><i><span style='color:black'>jairah@kippra.or.ke</span></i></a><br>
URL:
<a href="http://www.kippra.org/"><i><span style='color:black'>www.kippra.org</span></i></a><br>
<br>
</span><span style='font-family:"Calibri","sans-serif";color:black'><img
border=0 width=79 height=50 id="Picture_x0020_1"
src="cid:image002.jpg@01C91B11.DC16B740" alt="Kenyan flag"></span><i><span
lang=EN-US style='font-family:"Calibri","sans-serif";color:black'><o:p></o:p></span></i></p>
<p class=MsoNormal><b><i><span lang=EN-US style='font-family:"Calibri","sans-serif";
color:black'>Proudly Kenyan</span></i></b><b><span style='font-family:"Calibri","sans-serif";
color:black;background:white'><o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
lang=EN-US style='font-family:"Calibri","sans-serif";color:black'>“In the
long history of the world, only a few generations have been granted the role of
defending freedom in its hour of maximum danger. I do not shrink from this
responsibility……….I welcome it.”<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span
lang=EN-US style='font-family:"Calibri","sans-serif";color:black'>John F.
Kennedy <o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
style='font-family:"Calibri","sans-serif";color:black'>"All that is necessary
for evil to triumph is for good men to do nothing."<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span
style='font-family:"Calibri","sans-serif";color:black'>Edmund Burke <o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
lang=EN-US style='font-family:"Calibri","sans-serif";color:black'>"Far
better to dare mighty things, to win glorious triumphs, even though checkered
by failure, than to take rank with those poor spirits who neither enjoy much
nor suffer much, because they live in the gray twilight that knows not victory,
nor defeat."<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><span
lang=EN-US style='font-family:"Calibri","sans-serif";color:black'>Theodore
Roosevelt</span></b><span lang=EN-US style='font-family:"Calibri","sans-serif";
color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><b><i><span
lang=PT-BR style='font-family:"Calibri","sans-serif";color:black'>"Ex
Africa semper aliquid novi"</span></i></b><span style='font-family:"Calibri","sans-serif";
color:black'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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