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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>Justin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>It is good to hear that you are investing
in the BPO Sector. We believe that this sector will grow to become a strong
revenue generator, and result in job creation and economic growth. It is true
that Society was unable to participate at the Zaragoza, <st1:country-region
w:st="on"><st1:place w:st="on">Spain</st1:place></st1:country-region> event,
due to lack of funding. However, we were able to send our members marketing
materials over to <st1:country-region w:st="on"><st1:place w:st="on">Spain</st1:place></st1:country-region>,
and these were distributed at the event, by the Export Promotion Council. Some
of these materials are with the Zaragoza Chamber of Commerce and members may
get direct contact from potential clients who are referred to them by the Chamber
of Commerce. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>I must point out, here that this was just
but one event in our calendar. I cannot speak for the ICT Board, however, I do
wish to point out their involvement and support in some of our marketing
activities. Currently, BPO Society, is working closely with the ICT Board
towards our participation at Call Centre Expo, <st1:City w:st="on"><st1:place
w:st="on">Birmingham</st1:place></st1:City>. Call Centre Expo is the biggest
show for the call centre industry worldwide. This is going to be held on 16<sup>th</sup>
and 17<sup>th</sup> September, in <st1:City w:st="on">Birmingham</st1:City> <st1:country-region
w:st="on"><st1:place w:st="on">UK</st1:place></st1:country-region>. This is one
of the events which we suggested to the ICT Board, as critical for <st1:place
w:st="on"><st1:country-region w:st="on">Kenya</st1:country-region></st1:place>
to participate in, and they did take on board our suggestion. As a result, <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region> will have
a stand at this show, funded by the ICT Board. There will also be two side
events. One where <st1:country-region w:st="on">Kenya</st1:country-region> will
host senior executives from the UK Contact Centre industry to give them <st1:country-region
w:st="on">Kenya</st1:country-region>’s value proposition as an outsourcing
destination, and the other where we will host Kenyans in the Diaspora who are
looking for investment opportunities in the BPO Sector back in <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>. Again,
these are being facilitated and funded by the ICT Board. Last year we exhibited
at the Outsource World Expo in <st1:State w:st="on"><st1:place w:st="on">New
York</st1:place></st1:State>, which was funded by the Ministry of Information
and Communications and the ICT Board. We are working together towards other
marketing activities.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>This notwithstanding, the BPO Society,
currently is working hard to raise its own funds to support its various
activities, of which marketing is a key priority.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>Kind regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><em><b><i><font size=2 color=blue face="Times New Roman"><span
lang=EN-US style='font-size:10.0pt;color:blue;font-weight:bold'>Peres Were</span></font></i></b></em><b><font
color=blue><span lang=EN-US style='color:blue;font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=MsoNormal><b><font size=2 color=blue face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:blue;font-weight:bold'>Vice
Chair – Marketing </span></font></b><b><span lang=EN-US style='font-weight:
bold'><o:p></o:p></span></b></p>
</div>
<div>
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face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Justin Mburu<br>
<b><span style='font-weight:bold'>Sent:</span></b> 04 September 2008 22:19<br>
<b><span style='font-weight:bold'>To:</span></b> pwere@cascadegl.com<br>
<b><span style='font-weight:bold'>Cc:</span></b> kictanet@lists.kictanet.or.ke<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [kictanet] BPO
Industry Review (was Re: Stakeholder Queries:)</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
Good day All,<br>
<br>
This interesting subject on BPO rather caught my attention intensely I must say
:-)<br>
<br>
I have just come from the <st1:country-region w:st="on"><st1:place w:st="on">UK</st1:place></st1:country-region>
a couple of months back and look to setup a contact center locally, now that
the industry has begun to pick up amid the hiccups here and there.<br>
<br>
And to pick up on some of Sam Regee's points as outlined below, i will also
tend to share my findings as well: <font color="#3333ff"><span
style='color:#3333FF'>(My comments are in blue font in commenting to Sam
Regee's comments)</span></font><br>
<br>
> 1. That much of the BPO sector has been set up in an uncompetitive
framework<br>
> that cannot be sustained. Businesses (for this is what they are) have been<br>
> set up while factoring heavily the potential government subsidy. ---<font
color="#3333ff"><span style='color:#3333FF'> I have a friend of mine who set up
here on Kenya long before the subsidy was in place, and so therefore you cannot
base your claims on a few vendors who set up in a rush</span></font> <font
color="#3333ff"><span style='color:#3333FF'>for the subsidy only to close shop
when they realized that the bandwidth wasnt forth-coming at all.Meaning they
got in the industry on a wrong foot. There are several which are still
operating and have been on since even before the subsidy issue.<br>
</span></font><br>
> 2. That the private sector players in the industry are too dependent on<br>
> government (through the Kenya ICT Board) for marketing and business.<br>
> Essentially there is too much government in the business of outsourcing
here<br>
> - not from a legislative perspective but from an operational perspective<br>
<br>
> This is clearly untenable because, having glanced at the Kenya ICT Board's<br>
> strategy as articulated by its officials severally, their mandate goes
much<br>
> further than BPO - as at the time they were set up, that is. For sure, I<br>
> perceive them as a marketing organization but marketing <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>'s overall
ICT<br>
> rather than just IT enabled services.<font color="#3333ff"><span
style='color:#3333FF'>---- Sam if you look clearly, you will realise private
sector are not that dependent on government/ICT Board at all. Have you even
walked around the existing centers and seen how developed most are? Did
government/ICT Board help them get to the levels of development they are in? I
think not. If I were you I would visit existing centers first before I leap to
claiming the private sector are dependant on government/ICT Board. Or maybe you
can shade some light for us on what exactly you mean by ' too dependent'
:-) and also it is obvious government has to be involved because if you have
been keen on what has been going on since you arrived in the country, you will
realise BPO is one of the 5 pillars of the set Vision 2030 which is a
government initiative. So whether we like it or not, government has a major
role to play in ensuring this industry picks up here in <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>.</span></font><br>
<br>
<font color="#3333ff"><span style='color:#3333FF'>On the note of ICT Board's
role in marketing, if you have been keen on all organised BPO/Contact Center
events, ICT Board itself has always put itself on the frontline in this events,
meaning they themselves are the ones focusing too much on the BPO/Contact
center industry and putting so much energy on it, (which is a good thing
anyway) , while there are so many ICT things to market on. So I agree with you
that ICT Board should focus on marketing <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region>'s overall ICT rather than
just IT enabled services</span></font>.<br>
<br>
> 3. That the private sector umbrella body, the Kenya BPO Society - and I
have<br>
> read the discussions by the chairman of the Society here - seems to not<br>
> articulate well its programmes (at least to my understanding) what they
are<br>
> about overally.<font color="#3333ff"><span style='color:#3333FF'>---- From
my point, the chairman of the society clearly laid out who they are overally,
and what they do. And for such a young society, I say kudos to where they are
now. You can visit their offices and I am sure they will be more than glad to
tell you on a one-on-one basis what they are all about. For all I know, they
are doing a great job, and I wish them all the best as they continue to drwa
the industry to high depths.</span></font> <font color="#3333ff"><span
style='color:#3333FF'>Just to give you a bit of what they have achieved so far,
so that you can apprecaiate they are on the right direction, they recently launched
the Standards & Ethics guidelines for the industry, which I say is a very
brilliant step, considering how young the industry is here in <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>. So it is
with such laid guidelines that the BPO industry in <st1:country-region w:st="on">Kenya</st1:country-region>
will be able to be laid in a firm solid foundation that is based on
international operation standards in <st1:place w:st="on"><st1:PlaceName w:st="on">BPO
& Contact</st1:PlaceName> <st1:PlaceType w:st="on">Center</st1:PlaceType></st1:place>
industy.</span></font><br>
<br>
<br>
> If I were to turn to the BPO <st1:PersonName w:st="on">Services</st1:PersonName>
Association Unlimited (<br>
> <a href="http://www.bsau.org/" target="_blank">http://www.bsau.org/</a>),
I can see a marketing campaign and a marketing<br>
> position that they have taken. This came from the outsourcing private
sector<br>
> - and some of their programmes have support from the Phillipino government<br>
> but the drive is from the private sector. If I look at NASSCOM, I can see<br>
> that they are private sector led and their main purpose is the promotion
of<br>
> <st1:country-region w:st="on"><st1:place w:st="on">India</st1:place></st1:country-region>
as the leader in BPO services globally. In fact, they start by saying<br>
> that they are a global organization - which is a position of strength.<br>
<br>
> Has the BPO Society attained such a level of pedigree - which starts in
the<br>
> mind with strategy - that would enable them to lead the sector to<br>
> prosperity? I have not heard it in their discussions at the few events
where<br>
> I have had a chance to listen to the Chairperson and other officials of
the<br>
> society.-----<font color="#3333ff"><span style='color:#3333FF'>My friend,
it seems you have really been behind the screens with the society updates. Next
week they will be launching their 3 year marketing strategy plan. This is
indeed another brilliant step they will have taken as young an association as
they are.From one of their forums, I remember them mentioning that one of their
strategies is to join hands with several associations globally. This shows
great initiative in making sure the industry gets recognized globaly through
such relations. It rather unfortunate that the society did not get to
participate at the EXPO ZARAGORA 2008 Spain event which from my research had
many international associations attending the event such that it could have
been an ideal place to network and form relations with the other international
associations. I hear the society was to participate but they got a critical
hiccup at the last minute (maybe the society chairman can fill us in on what
exactly happened for them to miss such a crucial beneficial event). But I hear
the CEO of ICT Board Mr <st1:PersonName w:st="on">Paul Kukubo </st1:PersonName>and
a local call center director,attended the event, maybe they can shed more light
for us (if they are in the mailing list) what exactly went on in the Spain
event and if they managed to secure any opportunities from the event.</span></font>
<font color="#3333ff"><span style='color:#3333FF'>It is at such events that the
society looks to the government support in ensuring they and also some industry
players get to attend such events as Kenyan political figures were also present
at the event as well as government officials. Such is where much lobbying can
take place and the society can lobby their way to getting in beneficial
relations with other international associations as well us get prospective
clienst for industry players at some point.</span></font><br>
<br>
<font color="#3333ff"><span style='color:#3333FF'>Hey and dont you think you
are being too harsh on the society by comparing them with giant international
BPO industries which definately have giant associations as well? I say give
some credit to the Kenya BPO Society this far they have come. So instead of
comparing them with big giants, look more into working with them into becoming
a giant as well.<br>
</span></font><br>
<font color="#3333ff"><span style='color:#3333FF'>Kenya BPO society is also
private sector led, its only that the ICT Board takes much of the show (and we
are not saying this is a bad thing) hence I think this ends up confusing
industry players, and it always ends up looking like the industry is government
driven, if you get my point. The government should be there just to support
maybe in terms of funding society-organsised BPO events, which are beneficial
to all industry players for instance in marketing the country as a BPO
destination, etc. But what the government/ICT Board should not do is brand all
BPO related shows to be government/ICT Board shows, as this is what makes it
all look like the industry in <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
is government/ICT Board-driven and govt/ICT Board dependant, in stead of being
private sector-driven.</span></font><br>
<br>
<br>
> c) Has the BPO Society (or the Kenya ICT Board since they are so much in
the<br>
> thick of things here) done a comprehensive marketing plan for the sector -<br>
> or do they each have one? <font color="#3333ff"><span style='color:#3333FF'>----
For all I know, I hear the Kenya BPO society has a marketing strategy
which they are launching some time next week. Maybe you should find our more
details about it from the society itself, so that you can be able to attend and
maybe you will get your answers there. I will be attending, and would really
like to meet you there Sam Regee so that we can chit chat about this industry
in a more comprehensive way. What do you say? I sure hope to see you there. I
never miss society events as they give me hope that there is a light at the end
of the tunnel in this BPO industry here in <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region>.</span></font><br>
<font color="#3333ff"><span style='color:#3333FF'><br>
As for ICT Board, I have not heard of any so far.</span></font><br>
<br>
<br>
<br>
I hope this has helped you gauge the phase we are at now in this new industry
in <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>.<br>
<br>
On a lighter note, what does the ZBI from you signature stand for? <br>
<br>
<br>
Regards,<br>
<br>
Justin <br>
<br>
<br>
<br>
<br>
>Hi all,<br>
><br>
> As a recently returned (to <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>)
academic and entrepreneur, with an<br>
> interest in the BPO sector - explicitly: I want to set up a legal<br>
> transcription facility here. As I go about my research, I have been to see<br>
> one or two operations, while I was in my previous engagement a few months<br>
> ago and I am saddened to note that quite a number of the BPO operations
that<br>
> were in existence a few months ago are no more.<br>
><br>
> having spoken to a few people in the industry, I am led to form some<br>
> preliminary conclusions (which I hope to validate here): I apologise in<br>
> advance, if I offend, but it is in a positive spirit, that I advance these<br>
> thoughts here.<br>
><br>
> 1. That much of the BPO sector has been set up in an uncompetitive
framework<br>
> that cannot be sustained. Businesses (for this is what they are) have been<br>
> set up while factoring heavily the potential government subsidy.<br>
><br>
> 2. That the private sector players in the industry are too dependent on<br>
> government (through the Kenya ICT Board) for marketing and business.<br>
> Essentially there is too much government in the business of outsourcing
here<br>
> - not from a legislative perspective but from an operational perspective.<br>
><br>
> This is clearly untenable because, having glanced at the Kenya ICT Board's<br>
> strategy as articulated by its officials severally, their mandate goes
much<br>
> further than BPO - as at the time they were set up, that is. For sure, I<br>
> perceive them as a marketing organization but marketing <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>'s overall
ICT<br>
> rather than just IT enabled services.<br>
><br>
> 3. That the private sector umbrella body, the Kenya BPO Society - and I
have<br>
> read the discussions by the chairman of the Society here - seems to not<br>
> articulate well its programmes (at least to my understanding) what they
are<br>
> about overally.<br>
><br>
> If I were to turn to the BPO <st1:PersonName w:st="on">Services</st1:PersonName>
Association Unlimited (<br>
> <a href="http://www.bsau.org/" target="_blank">http://www.bsau.org/</a>),
I can see a marketing campaign and a marketing<br>
> position that they have taken. This came from the outsourcing private
sector<br>
> - and some of their programmes have support from the Phillipino government<br>
> but the drive is from the private sector. If I look at NASSCOM, I can see<br>
> that they are private sector led and their main purpose is the promotion
of<br>
> <st1:country-region w:st="on"><st1:place w:st="on">India</st1:place></st1:country-region>
as the leader in BPO services globally. In fact, they start by saying<br>
> that they are a global organization - which is a position of strength.<br>
><br>
> Has the BPO Society attained such a level of pedigree - which starts in
the<br>
> mind with strategy - that would enable them to lead the sector to<br>
> prosperity? I have not heard it in their discussions at the few events
where<br>
> I have had a chance to listen to the Chairperson and other officials of
the<br>
> society.<br>
><br>
> These are preliminary thoughts that I have developed and I would be happy
to<br>
> see them examined and torn apart and validated as the case may be.<br>
><br>
> meanwhile, some pointed questions:<br>
><br>
> a) Is there any science to a slice of the $310 Billion opportunity<br>
> presented by the society? This is to ask, how many seats would we need to<br>
> have to have a 1% slice of the opportunity?<br>
><br>
> b) How many BPO operators are there now - and more pointedly - how many are<br>
> actually functional?<br>
><br>
> c) Has the BPO Society (or the Kenya ICT Board since they are so much in
the<br>
> thick of things here) done a comprehensive marketing plan for the sector -<br>
> or do they each have one?<br>
><br>
> This is a very good discussion.<br>
><br>
><br>
> -------------------------------<br>
> Dr. Sam Regee<br>
> ZBI<br>
><br>
><br>
><br>
> null<br>
><br>
> On 09/04/2008 "Brian Longwe" <<a
href="mailto:blongwe@gmail.com" target="_blank">blongwe@gmail.com</a>>
wrote:<br>
> >This message bounced back yesterday - seems the listserver is having
some<br>
> > constipation....<br>
> ><br>
> > Brian<br>
> ><br>
> > ---------- Forwarded message ----------<br>
> > From: Brian Munyao Longwe <<a href="mailto:blongwe@gmail.com"
target="_blank">blongwe@gmail.com</a>><br>
> > Date: Wed, Sep 3, 2008 at 5:35 PM<br>
> > Subject: Re: [kictanet] BPO Industry Review (was Re: Stakeholder
Queries:)<br>
> > To: Liko Agosta <<a href="mailto:likoa@verviant.com"
target="_blank">likoa@verviant.com</a>><br>
> > Cc: KICTAnet ICT Policy Discussions <<a
href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
> ><br>
> ><br>
> > Hi Liko,<br>
> ><br>
> > Sorry, I was driving with one hand n texting with the other
(usinistaki).<br>
> > Thus the v brief response. Pls so feel free to share your views with
the<br>
> > rest of the list, we NEED to hear from practitioners! As mentioned,
this<br>
> > discussion should help she'd some light on this relatively 'new'
industry<br>
> so<br>
> > that inner and outer stakeholders can develop a better understanding.<br>
> ><br>
> > It would also be great to hear from the ICT Board (hint hint) - although<br>
> > they're probably a bit gun-shy right because they don't want to be
flamed.<br>
> ><br>
> > On your point regarding the CEO being 'seconded' to the <st1:country-region
w:st="on"><st1:place w:st="on">USA</st1:place></st1:country-region> for an<br>
> extended<br>
> > period... Hmmm... Maybe not... BUT.... Your suggestion about high
level<br>
> > representation makes sense. How about a full fledged office, maybe
with<br>
> > Dep.CEO ranking.... Dunno...just thoughts....<br>
> ><br>
> > Nway, please do share <st1:City w:st="on"><st1:place w:st="on">ur</st1:place></st1:City>
thoughts, ideas, suggestions, challenges,<br>
> > headaches, the lot!<br>
> ><br>
> > Brian<br>
> ><br>
> > Sent from my iPhone<br>
> ><br>
> > On 03 Sep 2008, at 4:37 PM, "Liko Agosta" <<a
href="mailto:likoa@verviant.com" target="_blank">likoa@verviant.com</a>>
wrote:<br>
> ><br>
> > Brian<br>
> ><br>
> ><br>
> ><br>
> > I don't mind taking a call from you to explain what has happened and
where<br>
> > <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
is and some ideas about the best way forward<br>
> ><br>
> ><br>
> ><br>
> > Obviously, I will be looking at life from a providers point of view …<br>
> ><br>
> ><br>
> ><br>
> > Also, which organization do you represent ?<br>
> ><br>
> ><br>
> ><br>
> > Liko Agosta, CEO<br>
> ><br>
> > Verviant Consulting <st1:PersonName w:st="on">Services</st1:PersonName>.<br>
> ><br>
> ><br>
> ><br>
> > <<a href="http://www.verviant.com/" target="_blank">http://www.verviant.com</a>><a
href="http://www.verviant.com/" target="_blank">www.verviant.com</a><br>
> ><br>
> ><br>
> ><br>
> > Phone : 1-919-341-1820<br>
> ><br>
> > Fax : 1-978-268-8403<br>
> ><br>
> ><br>
> ><br>
> > Toll Free: 1-866-551-4935<br>
> ><br>
> ><br>
> ><br>
> > Pager: <a href="mailto:9193891551@txt.att.net" target="_blank">9193891551@txt.att.net</a><br>
> ><br>
> ><br>
> ><br>
> > *From:* kictanet-bounces+likoa=<a href="http://verviant.com/"
target="_blank">verviant.com</a>@<a href="http://lists.kictanet.or.ke/"
target="_blank">lists.kictanet.or.ke</a> [<br>
> > mailto:<a href="mailto:kictanet-bounces" target="_blank">kictanet-bounces</a>
<kictanet-bounces>+likoa=<br>
> > <a href="http://verviant.com/" target="_blank">verviant.com</a>@<a
href="http://lists.kictanet.or.ke/" target="_blank">lists.kictanet.or.ke</a>]
*On Behalf Of *Gilda Odera<br>
> > *Sent:* Wednesday, September 03, 2008 4:16 AM<br>
> > *To:* Liko Agosta<br>
> > *Cc:* 'KICTAnet ICT Policy Discussions'<br>
> > *Subject:* Re: [kictanet] BPO Industry Review (was Re: Stakeholder<br>
> Queries:)<br>
> ><br>
> ><br>
> ><br>
> > Hi Brian,<br>
> ><br>
> ><br>
> ><br>
> > If you recall, initially the ICT Board was created mainly
" to market<br>
> <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region><br>
> > as an outsourcing destination". I think many other things were
lumped onto<br>
> > the board without putting structures in place ie. personnel and
budgets.<br>
> ><br>
> ><br>
> ><br>
> > On another note, I am surprised you are still asking about the
role and<br>
> > obligations of KBPOCCS after the lengthy emails.<br>
> ><br>
> > Maybe you should re-read them?:)<br>
> ><br>
> > It is true there is more shouting from BPO players in KICTANET,media,<br>
> > everwhere..... maybe the others are content or indifferent....<br>
> ><br>
> > That should not stop the BPO Sector from airing views or making
demands.<br>
> > Remember your ISP days? You and some others in the ISP arena were
very<br>
> > vocal and that impacted on various other sub-sectors who benefited.<br>
> ><br>
> > I say, if there is an issue that needs attention, it needs to be
known. I<br>
> > would suggest that the other sub-sectors also start shouting out
their<br>
> > issues that they want to see being resolved. We are all
inter-connected so<br>
> > any gains will benefit all others.<br>
> ><br>
> > Can someone from the ICT Board please say something? Is it true you
are<br>
> > being blamed by others for focusing too much on BPO and if so, how
are you<br>
> > balancing the act?<br>
> ><br>
> ><br>
> ><br>
> > Best<br>
> ><br>
> ><br>
> ><br>
> > Gilda<br>
> ><br>
> > ----- Original Message -----<br>
> ><br>
> > *From:* Brian Munyao Longwe <<a href="mailto:brian@caret.net"
target="_blank">brian@caret.net</a>><br>
> ><br>
> > *To:* Gilda Odera <<a href="mailto:godera@skyweb.co.ke"
target="_blank">godera@skyweb.co.ke</a>><br>
> ><br>
> > *Cc:* 'KICTAnet ICT Policy Discussions' <<a
href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
> ><br>
> > *Sent:* Wednesday, September 03, 2008 8:55 AM<br>
> ><br>
> > *Subject:* Re: [kictanet] BPO Industry Review (was Re: Stakeholder<br>
> Queries:)<br>
> ><br>
> ><br>
> ><br>
> ><br>
> ><br>
> > Great input Lika. Seems like you have a real handle on this industry.
If I<br>
> > may recap:<br>
> ><br>
> ><br>
> ><br>
> > Clients (I presume these are international) gauge a BPO provider
based on<br>
> > four main criteria:<br>
> ><br>
> > a) Capability: This speaks to an area of skillset matching across
industry<br>
> -<br>
> > do we have enough "intel" on the necessary skillsets so
that if someone<br>
> > wants to outsource their transcription of recorded audio court
records or<br>
> > psychiatric interviews - the BPO operators personnel understand
enough<br>
> about<br>
> > the subject matter to capture the relevant language (don't know if
this is<br>
> a<br>
> > good example but it's what comes to mind)<br>
> ><br>
> > b) Cost-cutting potential: If the customer is the one asking this<br>
> question,<br>
> > then it seems that they expect the BPO operator to have alread
studied to<br>
> > some extent their business, at` least enough to understand ways in
which<br>
> > savings can be accrued.<br>
> ><br>
> > c) Referenceable clients<br>
> ><br>
> ><br>
> ><br>
> > If the CEO of the ICT board calls the CEO of ATT he is more likely to
get<br>
> a<br>
> > meeting and business as opposed to the CEO of Kamau Wanjala Outsourcers
…<br>
> > again, I don't know what the ICT Board has been doing (am sure they
have<br>
> > done a lot … may be like top secret strategy stuff) but in my opinion
the<br>
> > CEO of that board should be based in US for like 90% of the year ..
talk<br>
> to<br>
> > clients, be a rain maker, schmooze, play golf and open doors.<br>
> ><br>
> ><br>
> ><br>
> > This belies the assumptions and perceptions on which I initiated this<br>
> > thread. For some reason there seems to be some kind of implicit<br>
> expectation<br>
> > that the ICT Board exists to servie the BPO industry - why is that?<br>
> <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>'s<br>
> > ICT is definitely much more than just BPO (as Gilda clearly pointed
out).<br>
> ><br>
> ><br>
> ><br>
> > On this list we have heard a lot of complaints (largely from BPO
players)<br>
> > about the ICT Board's lack of support for the BPO industry, while on
the<br>
> > other hand other sector players saying that the Board pays too much<br>
> > attention to BPO. What should the role and obligation of the board in
the<br>
> > BPO sector be? Could it be strategic?<br>
> ><br>
> ><br>
> ><br>
> > What can we say is the role of the BPO/CC Society and it's
obligations<br>
> (both<br>
> > to internal and external stakeholders) in the larger scheme of
things?<br>
> ><br>
> ><br>
> ><br>
> > Regards,<br>
> ><br>
> ><br>
> ><br>
> > Brian<br>
> ><br>
> ><br>
> ><br>
> > On Sep 2, 2008, at 11:07 PM, Liko Agosta wrote:<br>
> ><br>
> ><br>
> ><br>
> > All that you guys are talking about is good ... but when I talk
to<br>
> clients<br>
> > they ask the following questions<br>
> ><br>
> > a. Can you do the job ?<br>
> ><br>
> > b. How much will you save me ?<br>
> ><br>
> > c. Have you done this for anyone else (especially in my
sector/country) ?<br>
> ><br>
> > d. Can I talk to references<br>
> ><br>
> > 1-3 page executive proposals work better than 50 page proposals. C
level<br>
> > execs never go past page 3 of proposals. They really don't care where
I am<br>
> > working from<br>
> ><br>
> > Only 1 client asked about Kenyan copyright laws .. and our lawyer
gave a<br>
> > sufficient answer... we got the work and have saved them over USD
500,000<br>
> ><br>
> > About Safaricom and Land Registry and all this projects that keep
breaking<br>
> > our hearts and hurting our feelings :) ....<br>
> ><br>
> > Let's assume Safaricom is has 400 customer services reps ....
would they<br>
> be<br>
> > an ideal client for any BPO in <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region> ? if they pay their employees
50k per<br>
> > month .. a BPO would have to charge them 100k per month FOR THE SAME<br>
> > EMPLOYEE across town.<br>
> ><br>
> > Now, maybe I have all this wrong but there are more than 10000
companies<br>
> in<br>
> > the developed world with over 400 "clerical employees" who
they pay an<br>
> > average of 3000$ per month. If you went and targeted these companies
....<br>
> > you can get 100k per employee, pay the employee 50k etc and the
client<br>
> will<br>
> > be happy, you happy, employee happy ...<br>
> ><br>
> > Many local clients take 60-90 days to pay invoices. In US for
example,<br>
> > depending on state, it's illegal to hold a vendors payment when work
has<br>
> > been done ….<br>
> ><br>
> > My point ... BPOs, Software Providers have to be willing to ignore
the<br>
> local<br>
> > market and focus on external sources of business. The local market is
too<br>
> > small, too complicated and the waters are very muddied.<br>
> ><br>
> > About brokers and "consultants". I have been approached by
quite a few.<br>
> > People who claim to have connections, venture capital and all that
good<br>
> > stuff. I learnt early to say no… early. They are a waste of time in
my<br>
> book<br>
> ><br>
> > <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
will not become a better outsourcing destination if we come up with<br>
> > ethics guidelines, an act of parliament and the like … now, those
will not<br>
> > hurt … but we will benefit more if the ICT Board flanked companies
when<br>
> they<br>
> > are pitching their services to potential clients.<br>
> ><br>
> > By flanking I mean fly to meet the client, do research on financials,
help<br>
> > with financing - have a conference in US and invite 100 potential and<br>
> vetted<br>
> > clients to meet Kenyan providers …. This works like a charm here ..
(if<br>
> GOK<br>
> > spends 500k on tickets and 30 Kenyans are hired making 50k … - ROI is<br>
> there<br>
> > pretty fast)<br>
> ><br>
> > If the CEO of the ICT board calls the CEO of ATT he is more likely to
get<br>
> a<br>
> > meeting and business as opposed to the CEO of Kamau Wanjala
Outsourcers …<br>
> > again, I don't know what the ICT Board has been doing (am sure they
have<br>
> > done a lot … may be like top secret strategy stuff) but in my opinion
the<br>
> > CEO of that board should be based in US for like 90% of the year ..
talk<br>
> to<br>
> > clients, be a rain maker, schmooze, play golf and open doors.<br>
> ><br>
> ><br>
> ><br>
> > I have always felt that the ICT Board should headhunt and hire people
with<br>
> > C level experience from either US or <st1:country-region w:st="on"><st1:place
w:st="on">UK</st1:place></st1:country-region> … people from the bigger<br>
> consulting<br>
> > companies Bain, BCG, Accenture, Avanade, EDS … these guys work on
million<br>
> > dollar outsourcing deals and have very good contacts. They also would
be<br>
> > able to come up with a strategy immediately<br>
> ><br>
> ><br>
> ><br>
> > As Gilda has shown, the harvest is plentiful …<br>
> ><br>
> ><br>
> ><br>
> > Liko Agosta, CEO<br>
> ><br>
> > Verviant Consulting <st1:PersonName w:st="on">Services</st1:PersonName>.<br>
> ><br>
> > <a href="http://www.verviant.com/" target="_blank">www.verviant.com</a><br>
> ><br>
> ><br>
> ><br>
> ><br>
> > Phone : 1-919-341-1820<br>
> ><br>
> > Fax : 1-978-268-8403<br>
> ><br>
> ><br>
> ><br>
> ><br>
> > Toll Free: 1-866-551-4935<br>
> ><br>
> ><br>
> ><br>
> ><br>
> > Pager: <<a href="mailto:9193891551@txt.att.net" target="_blank">9193891551@txt.att.net</a>><a
href="mailto:9193891551@txt.att.net" target="_blank">9193891551@txt.att.net</a><br>
> ><br>
> ><br>
> ><br>
> > -----Original Message-----<br>
> ><br>
> > From: kictanet-bounces+likoa= <<a href="http://verviant.com/"
target="_blank">verviant.com</a>@<a href="http://lists.kictanet.or.ke/"
target="_blank">lists.kictanet.or.ke</a>><br>
> > <a href="http://verviant.com/" target="_blank">verviant.com</a>@<a
href="http://lists.kictanet.or.ke/" target="_blank">lists.kictanet.or.ke</a><br>
> > [<kictanet-bounces+likoa=<a href="http://verviant.com/"
target="_blank">verviant.com</a>@<a href="http://lists.kictanet.or.ke/"
target="_blank">lists.kictanet.or.ke</a>><br>
> > mailto:<a href="mailto:kictanet-bounces" target="_blank">kictanet-bounces</a>
<kictanet-bounces>+likoa=<br>
> > <a href="http://verviant.com/" target="_blank">verviant.com</a>@<a
href="http://lists.kictanet.or.ke/" target="_blank">lists.kictanet.or.ke</a>]
On Behalf Of David Otwoma<br>
> ><br>
> > Sent: Tuesday, September 02, 2008 11:45 AM<br>
> ><br>
> > To: Liko Agosta<br>
> ><br>
> > Cc: KICTAnet ICT Policy Discussions<br>
> ><br>
> > Subject: Re: [kictanet] BPO Industry Review (was Re: Stakeholder
Queries:)<br>
> ><br>
> > Dear Brian,<br>
> ><br>
> > Looks like you are fully re-charged after last weeks retreat in<br>
> ><br>
> > Naivasha on Strategy. Tell us some more of what is not confidential.<br>
> ><br>
> > Otherwise my wish is to take the baton from my able Chair and respond<br>
> ><br>
> > on bullet 3 in your beautiful rejoinder.<br>
> ><br>
> > As Chair of the Standards and Ethics Committee of the KBPOCCS we (are<br>
> ><br>
> > 7 members) did come up with Standards and Ethics Guidelines which
took<br>
> ><br>
> > over eight (8) months to prepare and on June 22nd 2008 the Permanent<br>
> ><br>
> > Secretary of the Ministry of Information & Communication led us<br>
> ><br>
> > (KBPOCCS members, KICTB who graciously sponsored the event at KICC,<br>
> ><br>
> > CCK, CSK, members of the public who have an interest in BPO&CC
pie)<br>
> ><br>
> > into adopting the S&E Guidelines.<br>
> ><br>
> > The next milestone we wish to aim for is have the Guidelines upgraded<br>
> ><br>
> > into a Regulation or an Act of Parliament. Either achievement would
be<br>
> ><br>
> > binding to all and sundry who operate in the BPO&CC world. A
world<br>
> ><br>
> > which is moving the advancement of the human race from industrial age<br>
> ><br>
> > into information age. Just imagine <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region> having a binding law on<br>
> ><br>
> > Standards and a slice of the USD$310 Billion industry. It would make<br>
> ><br>
> > our young people, because they are the future force in the knowledge<br>
> ><br>
> > economy we keep talking about.<br>
> ><br>
> > What are the next immediate steps. Cozy relations between the Private<br>
> ><br>
> > Public Partnership.<br>
> ><br>
> > Another bullet I will let you peer into what you have been seeing but<br>
> ><br>
> > refuse to acknowledge is bullet No. 7. It was KPLC who introduced me<br>
> ><br>
> > to the world of BPO&CC when they sought S. African expertise to
deal<br>
> ><br>
> > with their in-house contact centre better known to the general public<br>
> ><br>
> > (read Brian et al) as Customer Care Centre or Customer Relations<br>
> ><br>
> > Management. Ever wondered when power disappears at any time of the
day<br>
> ><br>
> > or night where that 'frustrated' call 'agrily demanding 'where is<br>
> ><br>
> > power?' goes?
Yes to a call center owned and managed<br>
> ><br>
> > by KPLC. KPLC as of 2005 when we engaged had a call centre running<br>
> ><br>
> > 24/7 with 210 seats in <st1:City w:st="on"><st1:place w:st="on">Nairobi</st1:place></st1:City>
alone. Telecom has a bigger one.<br>
> ><br>
> > Safaricom is soon overtaking Telecom with that news flash. Water<br>
> ><br>
> > companies have. So do all the banks, insurance, etc. companies both<br>
> ><br>
> > private and public owned.<br>
> ><br>
> > Since we have very able Chairs for Training, Marketing etc. I will<br>
> ><br>
> > stop there and go for my dear bottle.....tusker.<br>
> ><br>
> > David<br>
> ><br>
> ><br>
> ><br>
> > On Tue, Sep 2, 2008 at 6:12 PM, Brian Munyao Longwe < <<a
href="mailto:brian@caret.net" target="_blank">brian@caret.net</a>><br>
> > <a href="mailto:brian@caret.net" target="_blank">brian@caret.net</a>>
wrote:<br>
> ><br>
> > > Excellent Feedback Gilda,<br>
> ><br>
> > ><br>
> ><br>
> > > So I see a few very clear issues arising out of your response:<br>
> ><br>
> > ><br>
> ><br>
> > > 1) There is a distinct global opportunity - but that calls for<br>
> ><br>
> > > appropriate positioning as well as preparation on <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>'s part<br>
> ><br>
> > > 2) Capacity issues need to be addressed - knowledge transfer
could be<br>
> ><br>
> > > on way - but that implies finding someone who is willing to
impart<br>
> ><br>
> > > the knowledge - do they come from inside or outside?<br>
> ><br>
> > > 3) Global standards must be recognised and adhered to in order
to<br>
> ><br>
> > > ensure entry and competitiveness - what are these standards are
they<br>
> ><br>
> > > clearly documented somewhere?<br>
> ><br>
> > > 4) Many local operations have not had the exposure
necessary/needed<br>
> ><br>
> > > to develop expertise/efficiency/etc - what kind of interventions
can<br>
> ><br>
> > > facilitate this?<br>
> ><br>
> > > 5) BPO is not the "Holy Grail" as some perceive it,
but one piece of<br>
> ><br>
> > > the ICT puzzle that needs to be solved in order to help <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region> attain<br>
> ><br>
> > > it's ambitious goal of becoming a global ICT hub<br>
> ><br>
> > > 6) There is a distinct and precise training need for personnel
to<br>
> ><br>
> > > supply the Kenyan BPO industry with "bodies to put on
seats",<br>
> ><br>
> > > presumably to allow the BPO industry to harness and deliver
against<br>
> ><br>
> > > the global opportunity - what interventions (planned or
otherwise)<br>
> ><br>
> > > are we taking to meet this target? How accurate is this estimate
and<br>
> ><br>
> > > can it be verified?<br>
> ><br>
> > > 7) Local Players - your website (must say it's very cute) lists
quite<br>
> ><br>
> > > a number (28) - but I must say that I'm quite surprised at some
of<br>
> ><br>
> > > the names I find there - didn't know KPLC was offering BPO
services<br>
> ><br>
> > > for example - but maybe I'm mistaken in my assumptions....<br>
> ><br>
> > > 8) Local opportunities: seems many/most local companies are
looking<br>
> ><br>
> > > outside to outsource certain functions or simply
"self-provisioning"<br>
> ><br>
> > > - why would Safaricom claim that it's too expensive to outsource<br>
> ><br>
> > > locally based on the price estimates that they got from industry.
Is<br>
> ><br>
> > > there a need for our local BPO industry to do some kind of soul<br>
> ><br>
> > > searching and find ways of making themselves/their services more<br>
> ><br>
> > > palatable to local companies?<br>
> ><br>
> > > 9) The industry for some reason seems to have attracted brokers
- who<br>
> ><br>
> > > are watering down/diluting the true opportunity - what kind of<br>
> ><br>
> > > interventions do we need to "eliminate the middleman"
- a seemingly<br>
> ><br>
> > > consistent argument in many sector e.g. tea, coffee, flowers,
tourism<br>
> ><br>
> > > etc.....<br>
> ><br>
> > ><br>
> ><br>
> > > Brian<br>
> ><br>
> > ><br>
> ><br>
> > > On Sep 2, 2008, at 4:10 PM, Gilda Odera wrote:<br>
> ><br>
> > ><br>
> ><br>
> > >> Hi Brian,<br>
> ><br>
> > >><br>
> ><br>
> > >> You have raised very pertinent questions in your email
below.<br>
> ><br>
> > >> Let me answer your queries.<br>
> ><br>
> > >><br>
> ><br>
> > >> Firstly, it is true that BPO has taken centre stage in many<br>
> ><br>
> > >> discussions surrounding <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region>'s ICT development and growth
and it<br>
> ><br>
> > >> is a good thing, here's why:<br>
> ><br>
> > >> We are looking at a USD$310 Billion industry by next year,
up for<br>
> ><br>
> > >> grabs for any destinations that get it right. <st1:country-region
w:st="on"><st1:place w:st="on">India</st1:place></st1:country-region> is
currently<br>
> ><br>
> > >> taking up 45% of the total share and <st1:country-region
w:st="on"><st1:place w:st="on">China</st1:place></st1:country-region> and
Phillipines are<br>
> ><br>
> > >> steadily growing. And what's more, it can only grow, with
the fuel<br>
> ><br>
> > >> prices soaring each year,what choice is there for the
companies out<br>
> ><br>
> > >> there to look for more affordable means of operating.<br>
> ><br>
> > >> It is a fact that the western countries are looking for new<br>
> ><br>
> > >> alternative destinations to <st1:place w:st="on">Asia</st1:place>
so they do not put all their eggs<br>
> ><br>
> > >> in one basket, not with the terrorism threats all over.
Where else<br>
> ><br>
> > >> but Africa. Why would <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region> not put its house in order to
take a<br>
> ><br>
> > >> piece of this pie?<br>
> ><br>
> > >><br>
> ><br>
> > >> Now in regard to your comment on BPO taking centre stage in
ICT<br>
> ><br>
> > >> development, I would say one thing we need in this country
is<br>
> ><br>
> > >> opportunity for knowledge transfer done right here. We may
produce<br>
> ><br>
> > >> more technology oriented personnel but as long as we operate
within<br>
> ><br>
> > >> the Kenyan way of operating, we are not developing our
personnel to<br>
> ><br>
> > >> the global standards we want them to attain.Not because we
are not<br>
> ><br>
> > >> capable, but because many operations have not had the
exposure.<br>
> ><br>
> > >><br>
> ><br>
> > >> I would beg to differ (and government can speak for itself)
that we<br>
> ><br>
> > >> are putting all eggs in one basket. BPO is but one
sub-sector in<br>
> ><br>
> > >> the ICT arena. Many other sub-sectors within the sector are
quite<br>
> ><br>
> > >> active. Software development is coming up and I keep reading<br>
> ><br>
> > >> debates on KICTANET. There is an interest.<br>
> ><br>
> > >> Content development is also being encouraged. The<br>
> ><br>
> > >> telecommunications sector is busy preparing for real
competition<br>
> ><br>
> > >> and we the consumers can't wait for the benefits, they will
have to<br>
> ><br>
> > >> have great value adds and affordable pricing.<br>
> ><br>
> > >><br>
> ><br>
> > >> What steps are we taking to enhance BPO? I leave the ICT
Board to<br>
> ><br>
> > >> answer that although as Kenya BPO and Contact Centre
Society, we<br>
> ><br>
> > >> have presented to them the need to train not less than
10,000 per<br>
> ><br>
> > >> year, specifically for this sector. Frost and Sullivan who
are<br>
> ><br>
> > >> normally 90% accurate in their new destination
analysis says <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region><br>
> ><br>
> > >> will by 2012 have a BPO sector employing about 120,000
direct jobs<br>
> ><br>
> > >> ( you can add indirect by another 3-5) as long as the fibre
optic<br>
> ><br>
> > >> infrastructure is in place on time next year and marketing
of the<br>
> ><br>
> > >> country takes root.<br>
> ><br>
> > >><br>
> ><br>
> > >> Who are the players? Our members are on our website<br>
> ><br>
> > >> <<a href="http://www.kenyabposociety.or.ke/"
target="_blank">http://www.kenyabposociety.or.ke</a>><a
href="http://www.kenyabposociety.or.ke/" target="_blank">www.kenyabposociety.or.ke</a>
. There are<br>
> > ofcourse others quietly<br>
> ><br>
> > >> operating.<br>
> ><br>
> > >> What are the local opportunities- Our biggest challenge is
getting<br>
> ><br>
> > >> local companies to outsource though some have started. We
expected<br>
> ><br>
> > >> the giants like Safaricom to play a role even if it is a CSR
role<br>
> ><br>
> > >> to demonstrate a level of confidence in the local companies.
This<br>
> ><br>
> > >> is possible, other companies work with those they outsource
to for<br>
> ><br>
> > >> a given period, and leave them running efficiently as they
require.<br>
> ><br>
> > >> All is not lost. Some local companies are outsourcing BPO
work and<br>
> ><br>
> > >> I wish to challenge Safaricom to outsource part of their BPO
work<br>
> ><br>
> > >> if they say local outsourcing is not competitive.<br>
> ><br>
> > >><br>
> ><br>
> > >> The international opportunities are the ones that I have
mentioned<br>
> ><br>
> > >> are worth $310 Billion. The ball is in our court as Kenyans
to<br>
> ><br>
> > >> market <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
as a destination if we are to make any gains. We need<br>
> ><br>
> > >> to attract direct clients and not the current brokers who
are<br>
> ><br>
> > >> exploiting the existing centres,much as their contracts are
keeping<br>
> ><br>
> > >> some of the centres going.<br>
> ><br>
> > >> I hope I have addressed your queries.<br>
> ><br>
> > >><br>
> ><br>
> > >><br>
> ><br>
> > >><br>
> ><br>
> > >><br>
> ><br>
> > >> Gilda Odera<br>
> ><br>
> > >> <st1:place w:st="on"><st1:City w:st="on">Chair</st1:City>, <st1:country-region
w:st="on">Kenya</st1:country-region></st1:place> BPO and Contact Centre
Society<br>
> ><br>
> > >> ----- Original Message ----- From: "Brian Munyao
Longwe"<br>
> ><br>
> > >> < <<a href="mailto:brian@caret.net" target="_blank">brian@caret.net</a>><a
href="mailto:brian@caret.net" target="_blank">brian@caret.net</a>><br>
> ><br>
> > >> To: "Gilda Odera" < <<a
href="mailto:godera@skyweb.co.ke" target="_blank">godera@skyweb.co.ke</a>><a
href="mailto:godera@skyweb.co.ke" target="_blank">godera@skyweb.co.ke</a>><br>
> ><br>
> > >> Cc: "KICTAnet ICT Policy Discussions" < <<a
href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
> > <a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
> ><br>
> > >> Sent: Tuesday, September 02, 2008 11:12 AM<br>
> ><br>
> > >> Subject: [kictanet] BPO Industry Review (was Re: Stakeholder
Queries:)<br>
> ><br>
> > >><br>
> ><br>
> > >><br>
> ><br>
> > >> Hi All,<br>
> ><br>
> > >><br>
> ><br>
> > >> It is interesting that BPO seems to have taken a centre
stage in many<br>
> ><br>
> > >> discussions surrounding <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region>'s ICT development and growth.
While I<br>
> ><br>
> > >> do believe that BPO/KPO has huge potential. I am a bit
skeptical<br>
> ><br>
> > >> about this "silver bullet" approach which might be
akin to putting<br>
> ><br>
> > >> all our eggs in one basket.<br>
> ><br>
> > >><br>
> ><br>
> > >> What if the basket gets stepped on by some giant like <st1:country-region
w:st="on"><st1:place w:st="on">Malaysia</st1:place></st1:country-region>, South<br>
> ><br>
> > >> Africa or others?<br>
> ><br>
> > >><br>
> ><br>
> > >> I would be very interested in taking a much closer look at
the BPO<br>
> ><br>
> > >> industry in <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>.
Who are the players? What are the opportunities?<br>
> ><br>
> > >> What is the potential for growth? What steps are we taking
to enhance/<br>
> ><br>
> > >> develop/increase capacity in BPO/KPO? What kind(s) of
investments are<br>
> ><br>
> > >> required to make this industry boom? What are the local
opportunities<br>
> ><br>
> > >> for BPO/KPO? What are the international opportunities for
BPO/KPO?<br>
> ><br>
> > >><br>
> ><br>
> > >> I think that answers to these and many other questions will
help<br>
> ><br>
> > >> other like me who are a bit unclear in their minds as to how
BPO will<br>
> ><br>
> > >> be our saviour have a clearer view. It might also just show
that BPO<br>
> ><br>
> > >> is a contributing factor and not necessarily the holy grail
that at<br>
> ><br>
> > >> the moment seems to be the general perception.<br>
> ><br>
> > >><br>
> ><br>
> > >> Regards,<br>
> ><br>
> > >><br>
> ><br>
> > >> Brian<br>
> ><br>
> > >><br>
> ><br>
> > >><br>
> ><br>
> > >><br>
> ><br>
> > >> On Sep 2, 2008, at 8:25 AM, David Otwoma wrote:<br>
> ><br>
> > >><br>
> ><br>
> > >>> Dear All,<br>
> ><br>
> > >>><br>
> ><br>
> > >>> "Comments from BPO operators and of course other
Stakeholders"<br>
> ><br>
> > >>> please.<br>
> ><br>
> > >>><br>
> ><br>
> > >>> Safaricom in Sh1bn customer care plan (see Daily Nation
page 28)<br>
> ><br>
> > >>><br>
> ><br>
> > >>> -------------------------------------------------<br>
> ><br>
> > >>><br>
> ><br>
> > >>> Many companies have been turning to BPOs as the financial
benefits of<br>
> ><br>
> > >>> outsourcing continue to make it compelling, with cost
savings and<br>
> ><br>
> > >>> efficiency improvements being the dominant reasons
companies use such<br>
> ><br>
> > >>> services. However, companies biggest concerns on
outsourcing<br>
> ><br>
> > >>> relate to<br>
> ><br>
> > >>> data security.<br>
> ><br>
> > >>><br>
> ><br>
> > >>><br>
> ><br>
> > >>> -----------------------------------------------------<br>
> ><br>
> > >>><br>
> ><br>
> > >>> The move, seen a precautionary measure in the face of
growing<br>
> ><br>
> > >>> competition, marks a complete turnaround by the mobile
provider which<br>
> ><br>
> > >>> in July last year had sought quotations from local
Business Process<br>
> ><br>
> > >>> Outsourcing (BPO) firms.<br>
> ><br>
> > >>><br>
> ><br>
> > >>> "Outsourcing the customer care function proved to
be too expensive<br>
> ><br>
> > >>> for<br>
> ><br>
> > >>> the kind of quality that we required. We will just have
to run the<br>
> ><br>
> > >>> service in-house," said Safaricom chief executive <st1:PersonName
w:st="on">Michael Joseph</st1:PersonName>.<br>
> ><br>
> > >>><br>
> ><br>
> > >>><br>
> ><br>
> > >>> <<a
href="http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/"
target="_blank">http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/</a>><br>
> > <a
href="http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/"
target="_blank">http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/</a><br>
> ><br>
> > >>> index.html<br>
> ><br>
> > >>><br>
> ><br>
> > >>><br>
> ><br>
> > >>> On Mon, Sep 1, 2008 at 8:58 PM, Sean Moroney<br>
> ><br>
> > >>> < <<a href="mailto:seanm@aitecafrica.com"
target="_blank">seanm@aitecafrica.com</a>><a
href="mailto:seanm@aitecafrica.com" target="_blank">seanm@aitecafrica.com</a>>
wrote:<br>
> ><br>
> > >>>> Dear Liko,<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> We would like to invite you to make a presentation
at the<br>
> ><br>
> > >>>> forthcoming<br>
> ><br>
> > >>>> Outsourcing & Contact Centre Conference, which
we will be holding<br>
> ><br>
> > >>>> over 4-5<br>
> ><br>
> > >>>> November under the auspices of the Ministry of
Information &<br>
> ><br>
> > >>>> Communications<br>
> ><br>
> > >>>> and in partnership with the ICT Board. The programme
of confirmed<br>
> ><br>
> > >>>> presentations so far is attached.<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> It would be great if you would be willing to share
your experience<br>
> ><br>
> > >>>> with the<br>
> ><br>
> > >>>> other participants.<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Yours sincerely,<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Sean Moroney<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Chairman<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> AITEC Africa<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> <<a href="mailto:seanm@aitecafrica.com"
target="_blank">seanm@aitecafrica.com</a>><a
href="mailto:seanm@aitecafrica.com" target="_blank">seanm@aitecafrica.com</a><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> <st1:country-region w:st="on"><st1:place w:st="on">UK</st1:place></st1:country-region>
Tel: +44(0)1480-880774<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> <st1:country-region w:st="on"><st1:place w:st="on">UK</st1:place></st1:country-region>
Fax: +44(0)1480-880765<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> <st1:country-region w:st="on">UK</st1:country-region>
<st1:City w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City>:
+44(0)7973-499224<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> <st1:country-region w:st="on">Kenya</st1:country-region>
<st1:City w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City>:
+254(0)721-845674<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> <st1:country-region w:st="on">Mozambique</st1:country-region>
<st1:City w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City>:
+258-82-6181618<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> <st1:country-region w:st="on">Nigeria</st1:country-region>
<st1:City w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City>:
+234(0)802-0571766<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> SA <st1:City w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City>:
+27(0)724-577887<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Skype: seanmoroney<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> <<a href="http://www.aitecafrica.com/"
target="_blank">http://www.aitecafrica.com</a>><a
href="http://www.aitecafrica.com/" target="_blank">www.aitecafrica.com</a><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Please visit our discussion group on The Banking
Technology sector<br>
> ><br>
> > >>>> in Africa<br>
> ><br>
> > >>>> at: <<a
href="http://groups.yahoo.com/group/africanbankingtech" target="_blank">http://groups.yahoo.com/group/africanbankingtech</a>><br>
> > <a href="http://groups.yahoo.com/group/africanbankingtech"
target="_blank">http://groups.yahoo.com/group/africanbankingtech</a><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> AITEC Africa is the trading name of AITEC
Conferences Limited<br>
> ><br>
> > >>>> UK Company registration number: 4698475<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> ________________________________<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> From: kictanet-bounces+seanm= <<a
href="http://aitecafrica.com/" target="_blank">aitecafrica.com</a>@<a
href="http://lists.kictanet.or.ke/" target="_blank">lists.kictanet.or.ke</a>><br>
> > <a href="http://aitecafrica.com/" target="_blank">aitecafrica.com</a>@<a
href="http://lists.kictanet.or.ke/" target="_blank">lists.kictanet.or.ke</a><br>
> ><br>
> > >>>> [ <kictanet-bounces>mailto:<a
href="mailto:kictanet-bounces" target="_blank">kictanet-bounces</a>
<kictanet-bounces><br>
> ><br>
> > >>>> +seanm= <<a href="http://aitecafrica.com/"
target="_blank">aitecafrica.com</a>@<a href="http://lists.kictanet.or.ke/"
target="_blank">lists.kictanet.or.ke</a>><br>
> > <a href="http://aitecafrica.com/" target="_blank">aitecafrica.com</a>@<a
href="http://lists.kictanet.or.ke/" target="_blank">lists.kictanet.or.ke</a>]
On<br>
> ><br>
> > >>>> Behalf Of Peres Were<br>
> ><br>
> > >>>> Sent: 01 September 2008 12:23<br>
> ><br>
> > >>>> To: <<a href="mailto:seanm@aitecafrica.com"
target="_blank">seanm@aitecafrica.com</a>><a
href="mailto:seanm@aitecafrica.com" target="_blank">seanm@aitecafrica.com</a><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Cc: 'KICTAnet ICT Policy Discussions'<br>
> ><br>
> > >>>> Subject: Re: [kictanet] Stakeholder Queries:<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Liko,<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> It would be great to hear from you and others, your
insights into<br>
> ><br>
> > >>>> sales and<br>
> ><br>
> > >>>> marketing insights that can benefit the BPO, KPO
sector. We can<br>
> ><br>
> > >>>> continue the<br>
> ><br>
> > >>>> discussion off the list.<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Kind regards<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Peres Were<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> ________________________________<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> From: kictanet-bounces+pwere= <<a
href="http://cascadegl.com/" target="_blank">cascadegl.com</a>@<a
href="http://lists.kictanet.or.ke/" target="_blank">lists.kictanet.or.ke</a>><br>
> > <a href="http://cascadegl.com/" target="_blank">cascadegl.com</a>@<a
href="http://lists.kictanet.or.ke/" target="_blank">lists.kictanet.or.ke</a><br>
> ><br>
> > >>>> [ <kictanet-bounces+pwere=<a
href="http://cascadegl.com/" target="_blank">cascadegl.com</a>@<a
href="http://lists.kictanet.or.ke/" target="_blank">lists.kictanet.or.ke</a>><br>
> > mailto:<a href="mailto:kictanet-bounces" target="_blank">kictanet-bounces</a>
<kictanet-bounces>+pwere=<br>
> > <a href="http://cascadegl.com/" target="_blank">cascadegl.com</a>@<a
href="http://lists.kictanet.or.ke/" target="_blank">lists.kictanet.or.ke</a>]<br>
> ><br>
> > >>>> On Behalf<br>
> ><br>
> > >>>> Of Liko Agosta<br>
> ><br>
> > >>>> Sent: 01 September 2008 10:33<br>
> ><br>
> > >>>> To: <<a href="mailto:pwere@cascadegl.com"
target="_blank">pwere@cascadegl.com</a>><a href="mailto:pwere@cascadegl.com"
target="_blank">pwere@cascadegl.com</a><br>
> ><br>
> > >>>> Cc: KICTAnet ICT Policy Discussions<br>
> ><br>
> > >>>> Subject: Re: [kictanet] Stakeholder Queries:<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> About ICT Board and all these Boards …<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Do they ever have open sessions where stakeholders
can review<br>
> ><br>
> > >>>> strategy,<br>
> ><br>
> > >>>> advice, brainstorm ?<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> As CEO of verviant, I have been able to get business
… I feel like<br>
> ><br>
> > >>>> I have<br>
> ><br>
> > >>>> insights into the sales and marketing process that
can benefit other<br>
> ><br>
> > >>>> software/ICT providers …<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Thanks<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Liko Agosta, CEO<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Verviant Consulting <st1:PersonName w:st="on">Services</st1:PersonName>.<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> <<a href="http://www.verviant.com/"
target="_blank">http://www.verviant.com</a>><a
href="http://www.verviant.com/" target="_blank">www.verviant.com</a><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Phone : 1-919-341-1820<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Fax : 1-978-268-8403<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Toll Free: 1-866-551-4935<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Pager: <<a href="mailto:9193891551@txt.att.net"
target="_blank">9193891551@txt.att.net</a>><a
href="mailto:9193891551@txt.att.net" target="_blank">9193891551@txt.att.net</a><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> ---------- Forwarded message ----------<br>
> ><br>
> > >>>> From: Brian Longwe < <<a
href="mailto:blongwe@gmail.com" target="_blank">blongwe@gmail.com</a>><a
href="mailto:blongwe@gmail.com" target="_blank">blongwe@gmail.com</a>><br>
> ><br>
> > >>>> Date: Aug 29, 2008 9:31 AM<br>
> ><br>
> > >>>> Subject: Re: [kictanet] ICT Board Strategy a Farce<br>
> ><br>
> > >>>> To: <<a href="mailto:wambuiwakarema@yahoo.co.uk"
target="_blank">wambuiwakarema@yahoo.co.uk</a>><a
href="mailto:wambuiwakarema@yahoo.co.uk" target="_blank">wambuiwakarema@yahoo.co.uk</a><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Very strong language - but I think you should relax
as your<br>
> ><br>
> > >>>> concerns are<br>
> ><br>
> > >>>> unfounded.<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> I am at the Strategic retreat. Unfortunately Gilda
Odera -<br>
> ><br>
> > >>>> Chairperson of<br>
> ><br>
> > >>>> BPO, who was supposed to be present had to cancel at
the last<br>
> ><br>
> > >>>> minute.<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Brian<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> On 8/29/08, Wambui Wakarema < <<a
href="mailto:wambuiwakarema@yahoo.co.uk" target="_blank">wambuiwakarema@yahoo.co.uk</a>><br>
> > <a href="mailto:wambuiwakarema@yahoo.co.uk" target="_blank">wambuiwakarema@yahoo.co.uk</a>>
wrote:<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> I have read with surprise the Kictanet mailout from
the ICT Board<br>
> ><br>
> > >>>> claiming<br>
> ><br>
> > >>>> they are going for a stakeholders strategy workshop
in Naivasha.<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Who are these stakeholders? Are there any
representing the BPO<br>
> ><br>
> > >>>> sector?? I<br>
> ><br>
> > >>>> ask this because I have contacted the industry
association and<br>
> ><br>
> > >>>> they dont<br>
> ><br>
> > >>>> seem<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> to be in the know either. This is quite bizarre,
especially since<br>
> ><br>
> > >>>> BPO is a<br>
> ><br>
> > >>>> key sector of the ICT Board's mandate.<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> Who are the stakeholders from the other ICT sectors?
Shouldnt the<br>
> ><br>
> > >>>> Board be<br>
> ><br>
> > >>>> getting input from key stakeholders at this
workshop.<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> They are wasting government resources going to write
strategies<br>
> ><br>
> > >>>> and then<br>
> ><br>
> > >>>> 'presenting' to stakeholders, yet stakeholders
should have been<br>
> ><br>
> > >>>> involved<br>
> ><br>
> > >>>> from the word go.<br>
> ><br>
> > >>>><br>
> ><br>
> > >>>> The<br>
> ><br>
> > >>>><br>
> ><br>
> > >>><br>
> ><br>
> > >>><br>
> ><br>
> > >>> --<br>
> ><br>
> > >>> David Otwoma,<br>
> ><br>
> > >>> Chief Science Secretary,<br>
> ><br>
> > >>> National Council for Science and Technology,<br>
> ><br>
> > >>> Utalii House 9th Floor,<br>
> ><br>
> > >>> <st1:place w:st="on">Mobile</st1:place> tel: +254 722
141771,<br>
> ><br>
> > >>> Office tel: +254 (0)20 2346915,<br>
> ><br>
> > >>> <st1:address w:st="on"><st1:Street w:st="on">P. O. Box
29899</st1:Street> -</st1:address> 00100, <st1:place w:st="on"><st1:City
w:st="on">Nairobi</st1:City>, <st1:country-region w:st="on">Kenya</st1:country-region></st1:place><br>
> ><br>
> > >>> email: <<a href="mailto:otwomad@gmail.com"
target="_blank">otwomad@gmail.com</a>><a href="mailto:otwomad@gmail.com"
target="_blank">otwomad@gmail.com</a> & <<a
href="mailto:otwoma@ncst.go.ke" target="_blank">otwoma@ncst.go.ke</a>><br>
> > <a href="mailto:otwoma@ncst.go.ke" target="_blank">otwoma@ncst.go.ke</a><br>
> ><br>
> > >>> <<a href="http://www.ncst.go.ke/" target="_blank">http://www.ncst.go.ke</a>><a
href="http://www.ncst.go.ke/" target="_blank">www.ncst.go.ke</a><br>
> ><br>
> > >>><br>
> ><br>
> > >>> _______________________________________________<br>
> ><br>
> > >>> kictanet mailing list<br>
> ><br>
> > >>> <<a href="mailto:kictanet@lists.kictanet.or.ke"
target="_blank">kictanet@lists.kictanet.or.ke</a>><a
href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
> ><br>
> > >>> <<a
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a>><br>
> > <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
> ><br>
> > >>><br>
> ><br>
> > >>> This message was sent to: <<a
href="mailto:brian@caret.net" target="_blank">brian@caret.net</a>><a
href="mailto:brian@caret.net" target="_blank">brian@caret.net</a><br>
> ><br>
> > >>> Unsubscribe or change your options at <<a
href="http://lists.kictanet.or.ke/" target="_blank">http://lists.kictanet.or.ke/</a>><br>
> > <a href="http://lists.kictanet.or.ke/" target="_blank">http://lists.kictanet.or.ke/</a><br>
> ><br>
> > >>> mailman/options/kictanet/brian%<a
href="http://40caret.net/" target="_blank">40caret.net</a><br>
> ><br>
> > >><br>
> ><br>
> > >><br>
> ><br>
> > >> _______________________________________________<br>
> ><br>
> > >> kictanet mailing list<br>
> ><br>
> > >> <<a href="mailto:kictanet@lists.kictanet.or.ke"
target="_blank">kictanet@lists.kictanet.or.ke</a>><a
href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
> ><br>
> > >> <<a
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a>><br>
> > <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
> ><br>
> > >><br>
> ><br>
> > >> This message was sent to: <<a
href="mailto:godera@skyweb.co.ke" target="_blank">godera@skyweb.co.ke</a>><a
href="mailto:godera@skyweb.co.ke" target="_blank">godera@skyweb.co.ke</a><br>
> ><br>
> > >> Unsubscribe or change your options at <<a
href="http://lists.kictanet.or.ke/" target="_blank">http://lists.kictanet.or.ke/</a>><br>
> > <a href="http://lists.kictanet.or.ke/" target="_blank">http://lists.kictanet.or.ke/</a><br>
> ><br>
> > >> mailman/options/kictanet/godera%40sky <<a
href="http://web.co.ke/" target="_blank">http://web.co.ke</a>><a
href="http://web.co.ke/" target="_blank">web.co.ke</a><br>
> ><br>
> > ><br>
> ><br>
> > ><br>
> ><br>
> > > _______________________________________________<br>
> ><br>
> > > kictanet mailing list<br>
> ><br>
> > > <<a href="mailto:kictanet@lists.kictanet.or.ke"
target="_blank">kictanet@lists.kictanet.or.ke</a>><a
href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
> ><br>
> > > <<a
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a>><br>
> > <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
> ><br>
> > ><br>
> ><br>
> > > This message was sent to: <<a href="mailto:otwomad@gmail.com"
target="_blank">otwomad@gmail.com</a>><a href="mailto:otwomad@gmail.com"
target="_blank">otwomad@gmail.com</a><br>
> ><br>
> > > Unsubscribe or change your options at<br>
> > <<a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com</a>><br>
> > <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com</a><br>
> ><br>
> > ><br>
> ><br>
> ><br>
> ><br>
> > --<br>
> ><br>
> > David Otwoma,<br>
> ><br>
> > Chief Science Secretary,<br>
> ><br>
> > National Council for Science and Technology,<br>
> ><br>
> > Utalii House 9th Floor,<br>
> ><br>
> > <st1:place w:st="on">Mobile</st1:place> tel: +254 722 141771,<br>
> ><br>
> > Office tel: +254 (0)20 2346915,<br>
> ><br>
> > <st1:address w:st="on"><st1:Street w:st="on">P. O. Box 29899</st1:Street>
-</st1:address> 00100, <st1:place w:st="on"><st1:City w:st="on">Nairobi</st1:City>,
<st1:country-region w:st="on">Kenya</st1:country-region></st1:place><br>
> ><br>
> > email: <<a href="mailto:otwomad@gmail.com" target="_blank">otwomad@gmail.com</a>><a
href="mailto:otwomad@gmail.com" target="_blank">otwomad@gmail.com</a> &
<<a href="mailto:otwoma@ncst.go.ke" target="_blank">otwoma@ncst.go.ke</a>><br>
> > <a href="mailto:otwoma@ncst.go.ke" target="_blank">otwoma@ncst.go.ke</a><br>
> ><br>
> > <a href="http://www.ncst.go.ke/" target="_blank">www.ncst.go.ke</a><br>
> ><br>
> > _______________________________________________<br>
> ><br>
> > kictanet mailing list<br>
> ><br>
> > <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><a
href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
> ><br>
> > <<a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a>><br>
> > <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
> ><br>
> > This message was sent to: <<a href="mailto:likoa@verviant.com"
target="_blank">likoa@verviant.com</a>><a href="mailto:likoa@verviant.com"
target="_blank">likoa@verviant.com</a><br>
> ><br>
> > Unsubscribe or change your options at<br>
> > <<a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com</a><br>
> ><br>
> > <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com</a><br>
> ><br>
> > _______________________________________________<br>
> ><br>
> > kictanet mailing list<br>
> ><br>
> > <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><a
href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
> ><br>
> > <<a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a>><br>
> > <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
> ><br>
> ><br>
> ><br>
> > This message was sent to: <<a href="mailto:brian@caret.net"
target="_blank">brian@caret.net</a>><a href="mailto:brian@caret.net"
target="_blank">brian@caret.net</a><br>
> ><br>
> > Unsubscribe or change your options at<br>
> > <<a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/brian%40caret.net"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/brian%40caret.net</a>><br>
> > <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/brian%40caret.net"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/brian%40caret.net</a><br>
> ><br>
> ><br>
> > ------------------------------<br>
> ><br>
> > _______________________________________________<br>
> > kictanet mailing list<br>
> > <<a href="mailto:kictanet@lists.kictanet.or.ke"
target="_blank">kictanet@lists.kictanet.or.ke</a>><a
href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
> > <<a
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a>><br>
> > <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
> ><br>
> > This message was sent to: <<a href="mailto:godera@skyweb.co.ke"
target="_blank">godera@skyweb.co.ke</a>><a href="mailto:godera@skyweb.co.ke"
target="_blank">godera@skyweb.co.ke</a><br>
> > Unsubscribe or change your options at<br>
> > <<br>
> <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke</a>><br>
> > <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke</a><br>
> ><br>
> > _______________________________________________<br>
> > kictanet mailing list<br>
> > <a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
> > <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
> ><br>
> > This message was sent to: <<a href="mailto:blongwe@gmail.com"
target="_blank">blongwe@gmail.com</a>><a href="mailto:blongwe@gmail.com"
target="_blank">blongwe@gmail.com</a><br>
> > Unsubscribe or change your options at<br>
> > <<a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com</a>><br>
> > <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com</a><br>
> ><br>
> ><br>
> ><br>
> ><br>
> > --<br>
> > Brian Munyao Longwe<br>
> > e-mail: <a href="mailto:blongwe@gmail.com" target="_blank">blongwe@gmail.com</a><br>
> > cell: + 254 722 518 744<br>
> > blog : <a href="http://zinjlog.blogspot.com/" target="_blank">http://zinjlog.blogspot.com</a><br>
> > meta-blog: <a href="http://mashilingi.blogspot.com/" target="_blank">http://mashilingi.blogspot.com</a><br>
> ><br>
><br>
> _______________________________________________<br>
> kictanet mailing list<br>
> <a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
> <a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
><br>
> This message was sent to: <a href="mailto:lmwatibo.ktd@gmail.com"
target="_blank">lmwatibo.ktd@gmail.com</a><br>
> Unsubscribe or change your options at<br>
> <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/lmwatibo.ktd%40gmail.com"
target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/lmwatibo.ktd%40gmail.com</a><br>
><o:p></o:p></span></font></p>
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