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<DIV><FONT face=Arial size=2>Hi Brian,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> If you recall, initially the ICT Board
was created mainly " to market Kenya as an outsourcing destination". I
think many other things were lumped onto the board without putting structures in
place ie. personnel and budgets.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>On another note, I am surprised you are still
asking about the role and obligations of KBPOCCS after the lengthy
emails.</FONT></DIV>
<DIV><FONT face=Arial size=2>Maybe you should re-read them?:)</FONT></DIV>
<DIV><FONT face=Arial size=2>It is true there is more shouting from BPO players
in KICTANET,media, everwhere..... maybe the others are content or
indifferent....</FONT></DIV>
<DIV><FONT face=Arial size=2>That should not stop the BPO Sector from airing
views or making demands. Remember your ISP days? You and some others in the ISP
arena were very vocal and that impacted on various other sub-sectors who
benefited.</FONT></DIV>
<DIV><FONT face=Arial size=2>I say, if there is an issue that needs attention,
it needs to be known.</FONT> <FONT face=Arial size=2>I would suggest that
the other sub-sectors also start shouting out their issues that they want to see
being resolved. We are all inter-connected so any gains will benefit all
others.</FONT></DIV>
<DIV><FONT face=Arial size=2>Can someone from the ICT Board please say
something? Is it true you are being blamed by others for focusing too much on
BPO and if so, how are you balancing the act?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Best</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Gilda</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=brian@caret.net href="mailto:brian@caret.net">Brian Munyao Longwe</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=godera@skyweb.co.ke
href="mailto:godera@skyweb.co.ke">Gilda Odera</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A
title=kictanet@lists.kictanet.or.ke
href="mailto:kictanet@lists.kictanet.or.ke">'KICTAnet ICT Policy
Discussions'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, September 03, 2008 8:55
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [kictanet] BPO Industry
Review (was Re: Stakeholder Queries:)</DIV>
<DIV><BR></DIV>
<DIV><BR></DIV>Great input Lika. Seems like you have a real handle on this
industry. If I may recap:
<DIV><BR></DIV>
<DIV>Clients (I presume these are international) gauge a BPO provider based on
four main criteria:</DIV>
<DIV>a) Capability: This speaks to an area of skillset matching across
industry - do we have enough "intel" on the necessary skillsets so that if
someone wants to outsource their transcription of recorded audio court records
or psychiatric interviews - the BPO operators personnel understand enough
about the subject matter to capture the relevant language (don't know if this
is a good example but it's what comes to mind)</DIV>
<DIV>b) Cost-cutting potential: If the customer is the one asking this
question, then it seems that they expect the BPO operator to have alread
studied to some extent their business, at` least enough to understand ways in
which savings can be accrued.</DIV>
<DIV>c) Referenceable clients </DIV>
<DIV><BR></DIV>
<DIV>
<BLOCKQUOTE type="cite">If the CEO of the ICT board calls the CEO of ATT he
is more likely to get a meeting and business as opposed to the CEO of Kamau
Wanjala Outsourcers
again, I dont know what the ICT Board has been doing
(am sure they have done a lot
may be like top secret strategy stuff) but
in my opinion the CEO of that board should be based in US for like 90% of
the year .. talk to clients, be a rain maker, schmooze, play golf and open
doors.</BLOCKQUOTE><BR></DIV>
<DIV>This belies the assumptions and perceptions on which I initiated this
thread. For some reason there seems to be some kind of implicit expectation
that the ICT Board exists to servie the BPO industry - why is that? Kenya's
ICT is definitely much more than just BPO (as Gilda clearly pointed
out).</DIV>
<DIV><BR></DIV>
<DIV>On this list we have heard a lot of complaints (largely from BPO
players) about the ICT Board's lack of support for the BPO industry, while on
the other hand other sector players saying that the Board pays too much
attention to BPO. What should the role and obligation of the board in the BPO
sector be? Could it be strategic?</DIV>
<DIV><BR></DIV>
<DIV>
<DIV style="MARGIN: 0px"><FONT style="FONT: 12px Helvetica" face=Helvetica
size=3>What can we say is the role of the BPO/CC Society and it's obligations
(both to internal and external stakeholders) in the larger scheme of
things?</FONT></DIV>
<DIV style="MARGIN: 0px"><BR></DIV>
<DIV style="MARGIN: 0px">Regards,</DIV>
<DIV style="MARGIN: 0px"><BR></DIV>
<DIV style="MARGIN: 0px">Brian</DIV></DIV>
<DIV><BR>
<DIV>
<DIV>On Sep 2, 2008, at 11:07 PM, Liko Agosta wrote:</DIV><BR
class=Apple-interchange-newline>
<BLOCKQUOTE type="cite"><!-- Converted from text/rtf format -->
<P dir=ltr><SPAN lang=en-us>All that you guys are talking about is good ...
but when I talk to clients they ask the following questions</SPAN></P>
<P dir=ltr><SPAN lang=en-us>a. Can you do the job ?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>b. How much will you save me ?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>c. Have you done this for anyone else
(especially in my sector/country) ?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>d. Can I talk to references </SPAN></P>
<P dir=ltr><SPAN lang=en-us>1-3 page executive proposals work better than 50
page proposals. C level execs never go past page 3 of proposals. They really
dont care where I am working from</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Only 1 client asked about Kenyan copyright laws
.. and our lawyer gave a sufficient answer... we got the work and have saved
them over USD 500,000</SPAN></P>
<P dir=ltr><SPAN lang=en-us>About Safaricom and Land Registry and all this
projects that keep breaking our hearts and hurting our feelings :)
.... </SPAN></P>
<P dir=ltr><SPAN lang=en-us>Let's assume Safaricom is has 400 customer
services reps .... would they be an ideal client for any BPO in Kenya
? if they pay their employees 50k per month .. a BPO would have to charge
them 100k per month FOR THE SAME EMPLOYEE across town. </SPAN></P>
<P dir=ltr><SPAN lang=en-us>Now, maybe I have all this wrong but there are
more than 10000 companies in the developed world with over 400 "clerical
employees" who they pay an average of 3000$ per month. If you went and
targeted these companies .... you can get 100k per employee, pay the
employee 50k etc and the client will be happy, you happy, employee happy
...</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Many local clients take 60-90 days to pay
invoices. In US for example, depending on state, its illegal to hold a
vendors payment when work has been done
.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>My point ... BPOs, Software Providers have to be
willing to ignore the local market and focus on external sources of
business. The local market is too small, too complicated and the waters are
very muddied.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>About brokers and "consultants". I have been
approached by quite a few. People who claim to have connections, venture
capital and all that good stuff. I learnt early to say no
early. They are a
waste of time in my book </SPAN></P>
<P dir=ltr><SPAN lang=en-us>Kenya will not become a better outsourcing
destination if we come up with ethics guidelines, an act of parliament and
the like
now, those will not hurt
but we will benefit more if the ICT
Board flanked companies when they are pitching their services to potential
clients. </SPAN></P>
<P dir=ltr><SPAN lang=en-us>By flanking I mean fly to meet the client, do
research on financials, help with financing - have a conference in US and
invite 100 potential and vetted clients to meet Kenyan providers
. This
works like a charm here .. (if GOK spends 500k on tickets and 30 Kenyans are
hired making 50k
- ROI is there pretty fast)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>If the CEO of the ICT board calls the CEO of ATT
he is more likely to get a meeting and business as opposed to the CEO of
Kamau Wanjala Outsourcers
again, I dont know what the ICT Board has been
doing (am sure they have done a lot
may be like top secret strategy stuff)
but in my opinion the CEO of that board should be based in US for like 90%
of the year .. talk to clients, be a rain maker, schmooze, play golf and
open doors.</SPAN></P>
<DIV><SPAN lang=en-us></SPAN><BR class=khtml-block-placeholder></DIV>
<P dir=ltr><SPAN lang=en-us>I have always felt that the ICT Board should
headhunt and hire people with C level experience from either US or UK
people from the bigger consulting companies Bain, BCG, Accenture, Avanade,
EDS
these guys work on million dollar outsourcing deals and have very good
contacts. They also would be able to come up with a strategy
immediately</SPAN></P>
<DIV><SPAN lang=en-us></SPAN><BR class=khtml-block-placeholder></DIV>
<P dir=ltr><SPAN lang=en-us>As Gilda has shown, the harvest is plentiful
</SPAN></P><BR>
<P dir=ltr><SPAN lang=en-us>Liko Agosta, CEO</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Verviant Consulting Services. </SPAN></P>
<P dir=ltr><SPAN lang=en-us>www.verviant.com</SPAN></P>
<DIV><SPAN lang=en-us></SPAN><BR class=khtml-block-placeholder> </DIV>
<P dir=ltr><SPAN lang=en-us>Phone :
1-919-341-1820</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Fax :
1-978-268-8403</SPAN></P>
<DIV><SPAN lang=en-us></SPAN><BR class=khtml-block-placeholder> </DIV>
<P dir=ltr><SPAN lang=en-us>Toll Free: 1-866-551-4935</SPAN></P>
<DIV><SPAN lang=en-us></SPAN><BR class=khtml-block-placeholder> </DIV>
<P dir=ltr><SPAN lang=en-us>Pager: <A
href="mailto:9193891551@txt.att.net">9193891551@txt.att.net</A></SPAN></P><BR>
<P dir=ltr><SPAN lang=en-us>-----Original Message-----</SPAN></P>
<P dir=ltr><SPAN lang=en-us>From: kictanet-bounces+likoa=<A
href="mailto:verviant.com@lists.kictanet.or.ke">verviant.com@lists.kictanet.or.ke</A>
[<A
href="mailto:kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke">mailto:kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke</A>]
On Behalf Of David Otwoma</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Sent: Tuesday, September 02, 2008 11:45
AM</SPAN></P>
<P dir=ltr><SPAN lang=en-us>To: Liko Agosta</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Cc: KICTAnet ICT Policy Discussions</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Subject: Re: [kictanet] BPO Industry Review (was
Re: Stakeholder Queries:)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Dear Brian,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Looks like you are fully re-charged after last
weeks retreat in</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Naivasha on Strategy. Tell us some more of what
is not confidential.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Otherwise my wish is to take the baton from my
able Chair and respond</SPAN></P>
<P dir=ltr><SPAN lang=en-us>on bullet 3 in your beautiful
rejoinder.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>As Chair of the Standards and Ethics Committee
of the KBPOCCS we (are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>7 members) did come up with Standards and Ethics
Guidelines which took</SPAN></P>
<P dir=ltr><SPAN lang=en-us>over eight (8) months to prepare and on June
22nd 2008 the Permanent</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Secretary of the Ministry of Information &
Communication led us</SPAN></P>
<P dir=ltr><SPAN lang=en-us>(KBPOCCS members, KICTB who graciously sponsored
the event at KICC,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>CCK, CSK, members of the public who have an
interest in BPO&CC pie)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>into adopting the S&E Guidelines.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>The next milestone we wish to aim for is have
the Guidelines upgraded</SPAN></P>
<P dir=ltr><SPAN lang=en-us>into a Regulation or an Act of Parliament.
Either achievement would be</SPAN></P>
<P dir=ltr><SPAN lang=en-us>binding to all and sundry who operate in the
BPO&CC world. A world</SPAN></P>
<P dir=ltr><SPAN lang=en-us>which is moving the advancement of the human
race from industrial age</SPAN></P>
<P dir=ltr><SPAN lang=en-us>into information age. Just imagine Kenya having
a binding law on</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Standards and a slice of the USD$310 Billion
industry. It would make</SPAN></P>
<P dir=ltr><SPAN lang=en-us>our young people, because they are the future
force in the knowledge</SPAN></P>
<P dir=ltr><SPAN lang=en-us>economy we keep talking about.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>What are the next immediate steps. Cozy
relations between the Private</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Public Partnership.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Another bullet I will let you peer into what you
have been seeing but</SPAN></P>
<P dir=ltr><SPAN lang=en-us>refuse to acknowledge is bullet No. 7. It was
KPLC who introduced me</SPAN></P>
<P dir=ltr><SPAN lang=en-us>to the world of BPO&CC when they sought S.
African expertise to deal</SPAN></P>
<P dir=ltr><SPAN lang=en-us>with their in-house contact centre better known
to the general public</SPAN></P>
<P dir=ltr><SPAN lang=en-us>(read Brian et al) as Customer Care Centre or
Customer Relations</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Management. Ever wondered when power disappears
at any time of the day</SPAN></P>
<P dir=ltr><SPAN lang=en-us>or night where that 'frustrated' call 'agrily
demanding 'where is</SPAN></P>
<P dir=ltr><SPAN lang=en-us>power?'
goes?
Yes to a call center owned and managed</SPAN></P>
<P dir=ltr><SPAN lang=en-us>by KPLC. KPLC as of 2005 when we engaged had a
call centre running</SPAN></P>
<P dir=ltr><SPAN lang=en-us>24/7 with 210 seats in Nairobi alone. Telecom
has a bigger one.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Safaricom is soon overtaking Telecom with that
news flash. Water</SPAN></P>
<P dir=ltr><SPAN lang=en-us>companies have. So do all the banks, insurance,
etc. companies both</SPAN></P>
<P dir=ltr><SPAN lang=en-us>private and public owned.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Since we have very able Chairs for Training,
Marketing etc. I will</SPAN></P>
<P dir=ltr><SPAN lang=en-us>stop there and go for my dear
bottle.....tusker.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>David</SPAN></P><BR><BR><BR>
<P dir=ltr><SPAN lang=en-us>On Tue, Sep 2, 2008 at 6:12 PM, Brian Munyao
Longwe <<A href="mailto:brian@caret.net">brian@caret.net</A>>
wrote:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> Excellent Feedback Gilda,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> So I see a few very clear issues arising
out of your response:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 1) There is a distinct global opportunity -
but that calls for</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> appropriate positioning as well as
preparation on Kenya's part</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 2) Capacity issues need to be addressed -
knowledge transfer could be</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> on way - but that implies finding someone
who is willing to impart</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> the knowledge - do they come from inside or
outside?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 3) Global standards must be recognised and
adhered to in order to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> ensure entry and competitiveness - what are
these standards are they</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> clearly documented somewhere?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 4) Many local operations have not had the
exposure necessary/needed</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> to develop expertise/efficiency/etc - what
kind of interventions can</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> facilitate this?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 5) BPO is not the "Holy Grail" as some
perceive it, but one piece of</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> the ICT puzzle that needs to be solved in
order to help Kenya attain</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> it's ambitious goal of becoming a global
ICT hub</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 6) There is a distinct and precise training
need for personnel to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> supply the Kenyan BPO industry with "bodies
to put on seats",</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> presumably to allow the BPO industry to
harness and deliver against</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> the global opportunity - what interventions
(planned or otherwise)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> are we taking to meet this target? How
accurate is this estimate and</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> can it be verified?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 7) Local Players - your website (must say
it's very cute) lists quite</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> a number (28) - but I must say that I'm
quite surprised at some of</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> the names I find there - didn't know KPLC
was offering BPO services</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> for example - but maybe I'm mistaken in my
assumptions....</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 8) Local opportunities: seems many/most
local companies are looking</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> outside to outsource certain functions or
simply "self-provisioning"</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> - why would Safaricom claim that it's too
expensive to outsource</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> locally based on the price estimates that
they got from industry. Is</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> there a need for our local BPO industry to
do some kind of soul</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> searching and find ways of making
themselves/their services more</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> palatable to local companies?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 9) The industry for some reason seems to
have attracted brokers - who</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> are watering down/diluting the true
opportunity - what kind of</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> interventions do we need to "eliminate the
middleman" - a seemingly</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> consistent argument in many sector e.g.
tea, coffee, flowers, tourism</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> etc.....</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> Brian</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> On Sep 2, 2008, at 4:10 PM, Gilda Odera
wrote:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Hi Brian,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> You have raised very pertinent
questions in your email below.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Let me answer your queries.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Firstly, it is true that BPO has taken
centre stage in many</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> discussions surrounding Kenya's ICT
development and growth and it</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> is a good thing, here's why:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> We are looking at a USD$310 Billion
industry by next year, up for</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> grabs for any destinations that get it
right. India is currently</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> taking up 45% of the total share and
China and Phillipines are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> steadily growing. And what's more, it
can only grow, with the fuel</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> prices soaring each year,what choice is
there for the companies out</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> there to look for more affordable means
of operating.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> It is a fact that the western countries
are looking for new</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> alternative destinations to Asia so
they do not put all their eggs</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> in one basket, not with the terrorism
threats all over. Where else</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> but Africa. Why would Kenya not put its
house in order to take a</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> piece of this pie?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Now in regard to your comment on BPO
taking centre stage in ICT</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> development, I would say one thing we
need in this country is</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> opportunity for knowledge transfer done
right here. We may produce</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> more technology oriented personnel but
as long as we operate within</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> the Kenyan way of operating, we are not
developing our personnel to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> the global standards we want them to
attain.Not because we are not</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> capable, but because many operations
have not had the exposure.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> I would beg to differ (and government
can speak for itself) that we</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> are putting all eggs in one basket. BPO
is but one sub-sector in</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> the ICT arena. Many other sub-sectors
within the sector are quite</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> active. Software development is coming
up and I keep reading</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> debates on KICTANET. There is an
interest.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Content development is also being
encouraged. The</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> telecommunications sector is busy
preparing for real competition</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> and we the consumers can't wait for the
benefits, they will have to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> have great value adds and affordable
pricing.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> What steps are we taking to enhance
BPO? I leave the ICT Board to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> answer that although as Kenya BPO and
Contact Centre Society, we</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> have presented to them the need to
train not less than 10,000 per</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> year, specifically for this sector.
Frost and Sullivan who are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> normally 90% accurate in their
new destination analysis says Kenya</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> will by 2012 have a BPO sector
employing about 120,000 direct jobs</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> ( you can add indirect by another 3-5)
as long as the fibre optic</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> infrastructure is in place on time next
year and marketing of the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> country takes root.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Who are the players? Our members are on
our website</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> <A
href="http://www.kenyabposociety.or.ke">www.kenyabposociety.or.ke</A> .
There are ofcourse others quietly</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> operating.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> What are the local opportunities- Our
biggest challenge is getting</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> local companies to outsource though
some have started. We expected</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> the giants like Safaricom to play a
role even if it is a CSR role</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> to demonstrate a level of confidence in
the local companies. This</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> is possible, other companies work with
those they outsource to for</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> a given period, and leave them running
efficiently as they require.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> All is not lost. Some local companies
are outsourcing BPO work and</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> I wish to challenge Safaricom to
outsource part of their BPO work</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> if they say local outsourcing is not
competitive.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> The international opportunities are the
ones that I have mentioned</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> are worth $310 Billion. The ball is in
our court as Kenyans to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> market Kenya as a destination if we are
to make any gains. We need</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> to attract direct clients and not the
current brokers who are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> exploiting the existing centres,much as
their contracts are keeping</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> some of the centres going.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> I hope I have addressed your
queries.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Gilda Odera</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Chair, Kenya BPO and Contact Centre
Society</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> ----- Original Message ----- From:
"Brian Munyao Longwe"</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> <<A
href="mailto:brian@caret.net">brian@caret.net</A>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> To: "Gilda Odera" <<A
href="mailto:godera@skyweb.co.ke">godera@skyweb.co.ke</A>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Cc: "KICTAnet ICT Policy Discussions"
<<A
href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</A>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Sent: Tuesday, September 02, 2008 11:12
AM</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Subject: [kictanet] BPO Industry Review
(was Re: Stakeholder Queries:)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Hi All,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> It is interesting that BPO seems to
have taken a centre stage in many</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> discussions surrounding Kenya's ICT
development and growth. While I</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> do believe that BPO/KPO has huge
potential. I am a bit skeptical</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> about this "silver bullet" approach
which might be akin to putting</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> all our eggs in one basket.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> What if the basket gets stepped on by
some giant like Malaysia, South</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Africa or others?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> I would be very interested in taking a
much closer look at the BPO</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> industry in Kenya. Who are the players?
What are the opportunities?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> What is the potential for growth? What
steps are we taking to enhance/</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> develop/increase capacity in BPO/KPO?
What kind(s) of investments are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> required to make this industry boom?
What are the local opportunities</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> for BPO/KPO? What are the international
opportunities for BPO/KPO?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> I think that answers to these and many
other questions will help</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> other like me who are a bit unclear in
their minds as to how BPO will</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> be our saviour have a clearer view. It
might also just show that BPO</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> is a contributing factor and not
necessarily the holy grail that at</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> the moment seems to be the general
perception.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Regards,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Brian</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> On Sep 2, 2008, at 8:25 AM, David
Otwoma wrote:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Dear All,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> "Comments from BPO operators and of
course other Stakeholders"</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> please.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Safaricom in Sh1bn customer care
plan (see Daily Nation page 28)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>
-------------------------------------------------</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Many companies have been turning to
BPOs as the financial benefits of</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> outsourcing continue to make it
compelling, with cost savings and</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> efficiency improvements being the
dominant reasons companies use such</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> services. However, companies
biggest concerns on outsourcing</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> relate to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> data security.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>
-----------------------------------------------------</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> The move, seen a precautionary
measure in the face of growing</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> competition, marks a complete
turnaround by the mobile provider which</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> in July last year had sought
quotations from local Business Process</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Outsourcing (BPO) firms.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> "Outsourcing the customer care
function proved to be too expensive</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> for</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> the kind of quality that we
required. We will just have to run the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> service in-house," said Safaricom
chief executive Michael Joseph.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> <A
href="http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/">http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> index.html</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> On Mon, Sep 1, 2008 at 8:58 PM,
Sean Moroney</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> <<A
href="mailto:seanm@aitecafrica.com">seanm@aitecafrica.com</A>>
wrote:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Dear Liko,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> We would like to invite you to
make a presentation at the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> forthcoming</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Outsourcing & Contact
Centre Conference, which we will be holding</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> over 4-5</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> November under the auspices of
the Ministry of Information &</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Communications</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> and in partnership with the ICT
Board. The programme of confirmed</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> presentations so far is
attached.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> It would be great if you would
be willing to share your experience</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> with the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> other participants.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Yours sincerely,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Sean Moroney</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Chairman</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> AITEC Africa</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> <A
href="mailto:seanm@aitecafrica.com">seanm@aitecafrica.com</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> UK Tel:
+44(0)1480-880774</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> UK Fax:
+44(0)1480-880765</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> UK Mobile:
+44(0)7973-499224</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Kenya Mobile:
+254(0)721-845674</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Mozambique Mobile:
+258-82-6181618</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Nigeria Mobile:
+234(0)802-0571766</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> SA Mobile:
+27(0)724-577887</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Skype: seanmoroney</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> <A
href="http://www.aitecafrica.com">www.aitecafrica.com</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Please visit our discussion
group on The Banking Technology sector</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> in Africa</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> at: <A
href="http://groups.yahoo.com/group/africanbankingtech">http://groups.yahoo.com/group/africanbankingtech</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> AITEC Africa is the trading
name of AITEC Conferences Limited</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> UK Company registration number:
4698475</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>>
________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> From: kictanet-bounces+seanm=<A
href="mailto:aitecafrica.com@lists.kictanet.or.ke">aitecafrica.com@lists.kictanet.or.ke</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> [<A
href="mailto:kictanet-bounces">mailto:kictanet-bounces</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> +seanm=<A
href="mailto:aitecafrica.com@lists.kictanet.or.ke">aitecafrica.com@lists.kictanet.or.ke</A>]
On</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Behalf Of Peres Were</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Sent: 01 September 2008
12:23</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> To: <A
href="mailto:seanm@aitecafrica.com">seanm@aitecafrica.com</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Cc: 'KICTAnet ICT Policy
Discussions'</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Subject: Re: [kictanet]
Stakeholder Queries:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Liko,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> It would be great to hear from
you and others, your insights into</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> sales and</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> marketing insights that can
benefit the BPO, KPO sector. We can</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> continue the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> discussion off the
list.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Kind regards</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Peres Were</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>>
________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> From: kictanet-bounces+pwere=<A
href="mailto:cascadegl.com@lists.kictanet.or.ke">cascadegl.com@lists.kictanet.or.ke</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> [<A
href="mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke">mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke</A>]</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> On Behalf</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Of Liko Agosta</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Sent: 01 September 2008
10:33</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> To: <A
href="mailto:pwere@cascadegl.com">pwere@cascadegl.com</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Cc: KICTAnet ICT Policy
Discussions</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Subject: Re: [kictanet]
Stakeholder Queries:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> About ICT Board and all these
Boards
</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Do they ever have open sessions
where stakeholders can review</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> strategy,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> advice, brainstorm ?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> As CEO of verviant, I have been
able to get business
I feel like</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> I have</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> insights into the sales and
marketing process that can benefit other</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> software/ICT providers
</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Thanks</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Liko Agosta, CEO</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Verviant Consulting
Services.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> <A
href="http://www.verviant.com">www.verviant.com</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Phone :
1-919-341-1820</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>>
Fax : 1-978-268-8403</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Toll Free:
1-866-551-4935</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Pager: <A
href="mailto:9193891551@txt.att.net">9193891551@txt.att.net</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> ---------- Forwarded message
----------</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> From: Brian Longwe <<A
href="mailto:blongwe@gmail.com">blongwe@gmail.com</A>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Date: Aug 29, 2008 9:31
AM</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Subject: Re: [kictanet] ICT
Board Strategy a Farce</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> To: <A
href="mailto:wambuiwakarema@yahoo.co.uk">wambuiwakarema@yahoo.co.uk</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Very strong language - but I
think you should relax as your</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> concerns are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> unfounded.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> I am at the Strategic retreat.
Unfortunately Gilda Odera -</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Chairperson of</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> BPO, who was supposed to be
present had to cancel at the last</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> minute.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Brian</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> On 8/29/08, Wambui Wakarema
<<A
href="mailto:wambuiwakarema@yahoo.co.uk">wambuiwakarema@yahoo.co.uk</A>>
wrote:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> I have read with surprise the
Kictanet mailout from the ICT Board</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> claiming</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> they are going for a
stakeholders strategy workshop in Naivasha.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Who are these stakeholders? Are
there any representing the BPO</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> sector?? I</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> ask this because I have
contacted the industry association and</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> they dont</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> seem</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> to be in the know either. This
is quite bizarre, especially since</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> BPO is a</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> key sector of the ICT Board's
mandate.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Who are the stakeholders from
the other ICT sectors? Shouldnt the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Board be</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> getting input from key
stakeholders at this workshop.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> They are wasting government
resources going to write strategies</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> and then</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> 'presenting' to stakeholders,
yet stakeholders should have been</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> involved</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> from the word go.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> The</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> --</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> David Otwoma,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Chief Science Secretary,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> National Council for Science and
Technology,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Utalii House 9th Floor,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Mobile tel: +254 722
141771,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Office tel: +254 (0)20
2346915,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> P. O. Box 29899 - 00100, Nairobi,
Kenya</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> email: <A
href="mailto:otwomad@gmail.com">otwomad@gmail.com</A> & <A
href="mailto:otwoma@ncst.go.ke">otwoma@ncst.go.ke</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> <A
href="http://www.ncst.go.ke">www.ncst.go.ke</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>
_______________________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> kictanet mailing list</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> <A
href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> <A
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> This message was sent to: <A
href="mailto:brian@caret.net">brian@caret.net</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Unsubscribe or change your options
at <A
href="http://lists.kictanet.or.ke/">http://lists.kictanet.or.ke/</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>
mailman/options/kictanet/brian%40caret.net</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>
_______________________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> kictanet mailing list</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> <A
href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> <A
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> This message was sent to: <A
href="mailto:godera@skyweb.co.ke">godera@skyweb.co.ke</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Unsubscribe or change your options at
<A
href="http://lists.kictanet.or.ke/">http://lists.kictanet.or.ke/</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>
mailman/options/kictanet/godera%40skyweb.co.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>
_______________________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> kictanet mailing list</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> <A
href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> <A
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> This message was sent to: <A
href="mailto:otwomad@gmail.com">otwomad@gmail.com</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> Unsubscribe or change your options at <A
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<P dir=ltr><SPAN lang=en-us>></SPAN></P><BR><BR>
<P dir=ltr><SPAN lang=en-us>-- </SPAN></P>
<P dir=ltr><SPAN lang=en-us>David Otwoma,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Chief Science Secretary,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>National Council for Science and
Technology,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Utalii House 9th Floor,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Mobile tel: +254 722 141771,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Office tel: +254 (0)20 2346915,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>P. O. Box 29899 - 00100, Nairobi,
Kenya</SPAN></P>
<P dir=ltr><SPAN lang=en-us>email: <A
href="mailto:otwomad@gmail.com">otwomad@gmail.com</A> & <A
href="mailto:otwoma@ncst.go.ke">otwoma@ncst.go.ke</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>www.ncst.go.ke</SPAN></P>
<P dir=ltr><SPAN
lang=en-us>_______________________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>kictanet mailing list</SPAN></P>
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<P dir=ltr><SPAN lang=en-us>This message was sent to: <A
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