<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>RE: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:)</TITLE>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.6000.16705" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>Well spoken Liko!</FONT></DIV>
<DIV><FONT face=Arial size=2>It is true that outsourcers tend to ask "who else
have you done such work for?"...and that is where local companies come
in.</FONT></DIV>
<DIV><FONT face=Arial size=2>I agree the local pie looks small but if Government
outsources a big chunk it is not too small and it will give local companies that
experience to say ' I have done it".</FONT></DIV>
<DIV><FONT face=Arial size=2>I cannot agree with you more that the ICT Board
(Government) needs to open doors for private sector by SUPPORTING MORE PRIVATE
SECTOR PLAYERS to be the FRONT FACE in these meetings. We need confidence
building. Much as it is important that government officials attend these
meetings, it adds much more value and translates into business when private
sector is sitting in these meetings and being the front- talking stuff that the
outsourcer understands!</FONT></DIV>
<DIV><FONT face=Arial size=2>I strongly feel there should be a policy that for
every business meeting that government officials attend, instead of carrying 3
or 4 government officials, carry 50-50 Private sector and Government. The
results will be much better felt!</FONT></DIV>
<DIV><FONT face=Arial size=2>I am not sure about the CEO of the Board sitting in
the countries out there, how would we ensure he/she does not just join the
others out there relaxed? I know of a few trade attaches in some countries
out there that are creating linkages but can someone out there till me how
effective most have been?</FONT></DIV>
<DIV><FONT face=Arial size=2>I am challenging them to help us
out, that is their job! The CEO of the Board need not add a burden to tax
payers by joining them. His is to work closely with us here and get things
moving on this end. My two cents. </FONT> </DIV>
<DIV><FONT face=Arial size=2>Great comments you have Liko!</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Gilda</FONT> </DIV>
<DIV> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=likoa@verviant.com href="mailto:likoa@verviant.com">Liko Agosta</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=godera@skyweb.co.ke
href="mailto:godera@skyweb.co.ke">Gilda Odera</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A
title=kictanet@lists.kictanet.or.ke
href="mailto:kictanet@lists.kictanet.or.ke">'KICTAnet ICT Policy
Discussions'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, September 02, 2008 11:07
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [kictanet] BPO Industry
Review (was Re: Stakeholder Queries:)</DIV>
<DIV><BR></DIV><!-- Converted from text/rtf format -->
<P dir=ltr><SPAN lang=en-us>All that you guys are talking about is good ...
but when I talk to clients they ask the following questions</SPAN></P>
<P dir=ltr><SPAN lang=en-us>a. Can you do the job ?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>b. How much will you save me ?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>c. Have you done this for anyone else (especially
in my sector/country) ?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>d. Can I talk to references </SPAN></P>
<P dir=ltr><SPAN lang=en-us>1-3 page executive proposals work better than 50
page proposals. C level execs never go past page 3 of proposals. They really
dont care where I am working from</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Only 1 client asked about Kenyan copyright laws ..
and our lawyer gave a sufficient answer... we got the work and have saved them
over USD 500,000</SPAN></P>
<P dir=ltr><SPAN lang=en-us>About Safaricom and Land Registry and all this
projects that keep breaking our hearts and hurting our feelings :) ....
</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Let's assume Safaricom is has 400 customer
services reps .... would they be an ideal client for any BPO in Kenya ?
if they pay their employees 50k per month .. a BPO would have to charge them
100k per month FOR THE SAME EMPLOYEE across town. </SPAN></P>
<P dir=ltr><SPAN lang=en-us>Now, maybe I have all this wrong but there are
more than 10000 companies in the developed world with over 400 "clerical
employees" who they pay an average of 3000$ per month. If you went and
targeted these companies .... you can get 100k per employee, pay the employee
50k etc and the client will be happy, you happy, employee happy ...</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Many local clients take 60-90 days to pay
invoices. In US for example, depending on state, its illegal to hold a
vendors payment when work has been done
.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>My point ... BPOs, Software Providers have to be
willing to ignore the local market and focus on external sources of business.
The local market is too small, too complicated and the waters are very
muddied.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>About brokers and "consultants". I have been
approached by quite a few. People who claim to have connections, venture
capital and all that good stuff. I learnt early to say no
early. They are a
waste of time in my book </SPAN></P>
<P dir=ltr><SPAN lang=en-us>Kenya will not become a better outsourcing
destination if we come up with ethics guidelines, an act of parliament and the
like
now, those will not hurt
but we will benefit more if the ICT Board
flanked companies when they are pitching their services to potential clients.
</SPAN></P>
<P dir=ltr><SPAN lang=en-us>By flanking I mean fly to meet the client, do
research on financials, help with financing - have a conference in US and
invite 100 potential and vetted clients to meet Kenyan providers
. This works
like a charm here .. (if GOK spends 500k on tickets and 30 Kenyans are hired
making 50k
- ROI is there pretty fast)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>If the CEO of the ICT board calls the CEO of ATT
he is more likely to get a meeting and business as opposed to the CEO of Kamau
Wanjala Outsourcers
again, I dont know what the ICT Board has been doing
(am sure they have done a lot
may be like top secret strategy stuff) but in
my opinion the CEO of that board should be based in US for like 90% of the
year .. talk to clients, be a rain maker, schmooze, play golf and open
doors.</SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us>I have always felt that the ICT Board should
headhunt and hire people with C level experience from either US or UK
people from the bigger consulting companies Bain, BCG, Accenture, Avanade, EDS
these guys work on million dollar outsourcing deals and have very good
contacts. They also would be able to come up with a strategy
immediately</SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us>As Gilda has shown, the harvest is plentiful
</SPAN></P><BR>
<P dir=ltr><SPAN lang=en-us>Liko Agosta, CEO</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Verviant Consulting Services. </SPAN></P>
<P dir=ltr><SPAN lang=en-us>www.verviant.com</SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN> </P>
<P dir=ltr><SPAN lang=en-us>Phone :
1-919-341-1820</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Fax :
1-978-268-8403</SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN> </P>
<P dir=ltr><SPAN lang=en-us>Toll Free: 1-866-551-4935</SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN> </P>
<P dir=ltr><SPAN lang=en-us>Pager: 9193891551@txt.att.net</SPAN></P><BR>
<P dir=ltr><SPAN lang=en-us>-----Original Message-----</SPAN></P>
<P dir=ltr><SPAN lang=en-us>From:
kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke [<A
href="mailto:kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke">mailto:kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke</A>]
On Behalf Of David Otwoma</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Sent: Tuesday, September 02, 2008 11:45
AM</SPAN></P>
<P dir=ltr><SPAN lang=en-us>To: Liko Agosta</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Cc: KICTAnet ICT Policy Discussions</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Subject: Re: [kictanet] BPO Industry Review (was
Re: Stakeholder Queries:)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Dear Brian,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Looks like you are fully re-charged after last
weeks retreat in</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Naivasha on Strategy. Tell us some more of what is
not confidential.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Otherwise my wish is to take the baton from my
able Chair and respond</SPAN></P>
<P dir=ltr><SPAN lang=en-us>on bullet 3 in your beautiful
rejoinder.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>As Chair of the Standards and Ethics Committee of
the KBPOCCS we (are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>7 members) did come up with Standards and Ethics
Guidelines which took</SPAN></P>
<P dir=ltr><SPAN lang=en-us>over eight (8) months to prepare and on June 22nd
2008 the Permanent</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Secretary of the Ministry of Information &
Communication led us</SPAN></P>
<P dir=ltr><SPAN lang=en-us>(KBPOCCS members, KICTB who graciously sponsored
the event at KICC,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>CCK, CSK, members of the public who have an
interest in BPO&CC pie)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>into adopting the S&E Guidelines.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>The next milestone we wish to aim for is have the
Guidelines upgraded</SPAN></P>
<P dir=ltr><SPAN lang=en-us>into a Regulation or an Act of Parliament. Either
achievement would be</SPAN></P>
<P dir=ltr><SPAN lang=en-us>binding to all and sundry who operate in the
BPO&CC world. A world</SPAN></P>
<P dir=ltr><SPAN lang=en-us>which is moving the advancement of the human race
from industrial age</SPAN></P>
<P dir=ltr><SPAN lang=en-us>into information age. Just imagine Kenya having a
binding law on</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Standards and a slice of the USD$310 Billion
industry. It would make</SPAN></P>
<P dir=ltr><SPAN lang=en-us>our young people, because they are the future
force in the knowledge</SPAN></P>
<P dir=ltr><SPAN lang=en-us>economy we keep talking about.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>What are the next immediate steps. Cozy relations
between the Private</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Public Partnership.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Another bullet I will let you peer into what you
have been seeing but</SPAN></P>
<P dir=ltr><SPAN lang=en-us>refuse to acknowledge is bullet No. 7. It was KPLC
who introduced me</SPAN></P>
<P dir=ltr><SPAN lang=en-us>to the world of BPO&CC when they sought S.
African expertise to deal</SPAN></P>
<P dir=ltr><SPAN lang=en-us>with their in-house contact centre better known to
the general public</SPAN></P>
<P dir=ltr><SPAN lang=en-us>(read Brian et al) as Customer Care Centre or
Customer Relations</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Management. Ever wondered when power disappears at
any time of the day</SPAN></P>
<P dir=ltr><SPAN lang=en-us>or night where that 'frustrated' call 'agrily
demanding 'where is</SPAN></P>
<P dir=ltr><SPAN lang=en-us>power?'
goes?
Yes to a call center owned and managed</SPAN></P>
<P dir=ltr><SPAN lang=en-us>by KPLC. KPLC as of 2005 when we engaged had a
call centre running</SPAN></P>
<P dir=ltr><SPAN lang=en-us>24/7 with 210 seats in Nairobi alone. Telecom has
a bigger one.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Safaricom is soon overtaking Telecom with that
news flash. Water</SPAN></P>
<P dir=ltr><SPAN lang=en-us>companies have. So do all the banks, insurance,
etc. companies both</SPAN></P>
<P dir=ltr><SPAN lang=en-us>private and public owned.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Since we have very able Chairs for Training,
Marketing etc. I will</SPAN></P>
<P dir=ltr><SPAN lang=en-us>stop there and go for my dear
bottle.....tusker.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>David</SPAN></P><BR><BR><BR>
<P dir=ltr><SPAN lang=en-us>On Tue, Sep 2, 2008 at 6:12 PM, Brian Munyao
Longwe <brian@caret.net> wrote:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> Excellent Feedback Gilda,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> So I see a few very clear issues arising out
of your response:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 1) There is a distinct global opportunity -
but that calls for</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> appropriate positioning as well as
preparation on Kenya's part</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 2) Capacity issues need to be addressed -
knowledge transfer could be</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> on way - but that implies finding someone who
is willing to impart</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> the knowledge - do they come from inside or
outside?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 3) Global standards must be recognised and
adhered to in order to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> ensure entry and competitiveness - what are
these standards are they</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> clearly documented somewhere?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 4) Many local operations have not had the
exposure necessary/needed</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> to develop expertise/efficiency/etc - what
kind of interventions can</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> facilitate this?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 5) BPO is not the "Holy Grail" as some
perceive it, but one piece of</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> the ICT puzzle that needs to be solved in
order to help Kenya attain</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> it's ambitious goal of becoming a global ICT
hub</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 6) There is a distinct and precise training
need for personnel to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> supply the Kenyan BPO industry with "bodies
to put on seats",</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> presumably to allow the BPO industry to
harness and deliver against</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> the global opportunity - what interventions
(planned or otherwise)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> are we taking to meet this target? How
accurate is this estimate and</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> can it be verified?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 7) Local Players - your website (must say
it's very cute) lists quite</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> a number (28) - but I must say that I'm quite
surprised at some of</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> the names I find there - didn't know KPLC was
offering BPO services</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> for example - but maybe I'm mistaken in my
assumptions....</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 8) Local opportunities: seems many/most local
companies are looking</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> outside to outsource certain functions or
simply "self-provisioning"</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> - why would Safaricom claim that it's too
expensive to outsource</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> locally based on the price estimates that
they got from industry. Is</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> there a need for our local BPO industry to do
some kind of soul</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> searching and find ways of making
themselves/their services more</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> palatable to local companies?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> 9) The industry for some reason seems to have
attracted brokers - who</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> are watering down/diluting the true
opportunity - what kind of</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> interventions do we need to "eliminate the
middleman" - a seemingly</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> consistent argument in many sector e.g. tea,
coffee, flowers, tourism</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> etc.....</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> Brian</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> On Sep 2, 2008, at 4:10 PM, Gilda Odera
wrote:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Hi Brian,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> You have raised very pertinent questions
in your email below.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Let me answer your queries.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Firstly, it is true that BPO has taken
centre stage in many</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> discussions surrounding Kenya's ICT
development and growth and it</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> is a good thing, here's why:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> We are looking at a USD$310 Billion
industry by next year, up for</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> grabs for any destinations that get it
right. India is currently</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> taking up 45% of the total share and
China and Phillipines are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> steadily growing. And what's more, it can
only grow, with the fuel</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> prices soaring each year,what choice is
there for the companies out</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> there to look for more affordable means
of operating.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> It is a fact that the western countries
are looking for new</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> alternative destinations to Asia so they
do not put all their eggs</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> in one basket, not with the terrorism
threats all over. Where else</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> but Africa. Why would Kenya not put its
house in order to take a</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> piece of this pie?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Now in regard to your comment on BPO
taking centre stage in ICT</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> development, I would say one thing we
need in this country is</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> opportunity for knowledge transfer done
right here. We may produce</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> more technology oriented personnel but as
long as we operate within</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> the Kenyan way of operating, we are not
developing our personnel to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> the global standards we want them to
attain.Not because we are not</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> capable, but because many operations have
not had the exposure.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> I would beg to differ (and government can
speak for itself) that we</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> are putting all eggs in one basket. BPO
is but one sub-sector in</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> the ICT arena. Many other sub-sectors
within the sector are quite</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> active. Software development is coming up
and I keep reading</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> debates on KICTANET. There is an
interest.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Content development is also being
encouraged. The</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> telecommunications sector is busy
preparing for real competition</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> and we the consumers can't wait for the
benefits, they will have to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> have great value adds and affordable
pricing.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> What steps are we taking to enhance BPO?
I leave the ICT Board to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> answer that although as Kenya BPO and
Contact Centre Society, we</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> have presented to them the need to train
not less than 10,000 per</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> year, specifically for this sector. Frost
and Sullivan who are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> normally 90% accurate in their new
destination analysis says Kenya</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> will by 2012 have a BPO sector employing
about 120,000 direct jobs</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> ( you can add indirect by another 3-5) as
long as the fibre optic</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> infrastructure is in place on time next
year and marketing of the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> country takes root.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Who are the players? Our members are on
our website</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> www.kenyabposociety.or.ke . There are
ofcourse others quietly</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> operating.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> What are the local opportunities- Our
biggest challenge is getting</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> local companies to outsource though some
have started. We expected</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> the giants like Safaricom to play a role
even if it is a CSR role</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> to demonstrate a level of confidence in
the local companies. This</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> is possible, other companies work with
those they outsource to for</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> a given period, and leave them running
efficiently as they require.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> All is not lost. Some local companies are
outsourcing BPO work and</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> I wish to challenge Safaricom to
outsource part of their BPO work</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> if they say local outsourcing is not
competitive.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> The international opportunities are the
ones that I have mentioned</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> are worth $310 Billion. The ball is in
our court as Kenyans to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> market Kenya as a destination if we are
to make any gains. We need</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> to attract direct clients and not the
current brokers who are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> exploiting the existing centres,much as
their contracts are keeping</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> some of the centres going.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> I hope I have addressed your
queries.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Gilda Odera</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Chair, Kenya BPO and Contact Centre
Society</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> ----- Original Message ----- From: "Brian
Munyao Longwe"</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> <brian@caret.net></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> To: "Gilda Odera"
<godera@skyweb.co.ke></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Cc: "KICTAnet ICT Policy Discussions"
<kictanet@lists.kictanet.or.ke></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Sent: Tuesday, September 02, 2008 11:12
AM</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Subject: [kictanet] BPO Industry Review
(was Re: Stakeholder Queries:)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Hi All,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> It is interesting that BPO seems to have
taken a centre stage in many</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> discussions surrounding Kenya's ICT
development and growth. While I</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> do believe that BPO/KPO has huge
potential. I am a bit skeptical</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> about this "silver bullet" approach which
might be akin to putting</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> all our eggs in one basket.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> What if the basket gets stepped on by
some giant like Malaysia, South</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Africa or others?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> I would be very interested in taking a
much closer look at the BPO</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> industry in Kenya. Who are the players?
What are the opportunities?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> What is the potential for growth? What
steps are we taking to enhance/</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> develop/increase capacity in BPO/KPO?
What kind(s) of investments are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> required to make this industry boom? What
are the local opportunities</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> for BPO/KPO? What are the international
opportunities for BPO/KPO?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> I think that answers to these and many
other questions will help</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> other like me who are a bit unclear in
their minds as to how BPO will</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> be our saviour have a clearer view. It
might also just show that BPO</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> is a contributing factor and not
necessarily the holy grail that at</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> the moment seems to be the general
perception.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Regards,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Brian</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> On Sep 2, 2008, at 8:25 AM, David Otwoma
wrote:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Dear All,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> "Comments from BPO operators and of
course other Stakeholders"</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> please.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Safaricom in Sh1bn customer care plan
(see Daily Nation page 28)</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>
-------------------------------------------------</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Many companies have been turning to
BPOs as the financial benefits of</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> outsourcing continue to make it
compelling, with cost savings and</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> efficiency improvements being the
dominant reasons companies use such</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> services. However, companies biggest
concerns on outsourcing</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> relate to</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> data security.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>
-----------------------------------------------------</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> The move, seen a precautionary
measure in the face of growing</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> competition, marks a complete
turnaround by the mobile provider which</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> in July last year had sought
quotations from local Business Process</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Outsourcing (BPO) firms.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> "Outsourcing the customer care
function proved to be too expensive</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> for</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> the kind of quality that we required.
We will just have to run the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> service in-house," said Safaricom
chief executive Michael Joseph.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> <A
href="http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/">http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> index.html</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> On Mon, Sep 1, 2008 at 8:58 PM, Sean
Moroney</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> <seanm@aitecafrica.com>
wrote:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Dear Liko,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> We would like to invite you to
make a presentation at the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> forthcoming</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Outsourcing & Contact Centre
Conference, which we will be holding</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> over 4-5</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> November under the auspices of
the Ministry of Information &</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Communications</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> and in partnership with the ICT
Board. The programme of confirmed</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> presentations so far is
attached.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> It would be great if you would be
willing to share your experience</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> with the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> other participants.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Yours sincerely,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Sean Moroney</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Chairman</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> AITEC Africa</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> seanm@aitecafrica.com</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> UK Tel:
+44(0)1480-880774</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> UK Fax:
+44(0)1480-880765</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> UK Mobile:
+44(0)7973-499224</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Kenya Mobile:
+254(0)721-845674</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Mozambique Mobile:
+258-82-6181618</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Nigeria Mobile:
+234(0)802-0571766</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> SA Mobile:
+27(0)724-577887</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Skype: seanmoroney</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> www.aitecafrica.com</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Please visit our discussion group
on The Banking Technology sector</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> in Africa</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> at: <A
href="http://groups.yahoo.com/group/africanbankingtech">http://groups.yahoo.com/group/africanbankingtech</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> AITEC Africa is the trading name
of AITEC Conferences Limited</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> UK Company registration number:
4698475</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>>
________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> From:
kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> [<A
href="mailto:kictanet-bounces">mailto:kictanet-bounces</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>>
+seanm=aitecafrica.com@lists.kictanet.or.ke] On</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Behalf Of Peres Were</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Sent: 01 September 2008
12:23</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> To:
seanm@aitecafrica.com</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Cc: 'KICTAnet ICT Policy
Discussions'</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Subject: Re: [kictanet]
Stakeholder Queries:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Liko,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> It would be great to hear from
you and others, your insights into</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> sales and</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> marketing insights that can
benefit the BPO, KPO sector. We can</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> continue the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> discussion off the
list.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Kind regards</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Peres Were</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>>
________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> From:
kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> [<A
href="mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke">mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke</A>]</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> On Behalf</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Of Liko Agosta</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Sent: 01 September 2008
10:33</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> To:
pwere@cascadegl.com</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Cc: KICTAnet ICT Policy
Discussions</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Subject: Re: [kictanet]
Stakeholder Queries:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> About ICT Board and all these
Boards
</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Do they ever have open sessions
where stakeholders can review</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> strategy,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> advice, brainstorm ?</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> As CEO of verviant, I have been
able to get business
I feel like</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> I have</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> insights into the sales and
marketing process that can benefit other</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> software/ICT providers
</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Thanks</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Liko Agosta, CEO</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Verviant Consulting
Services.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> www.verviant.com</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Phone :
1-919-341-1820</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>>
Fax : 1-978-268-8403</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Toll Free:
1-866-551-4935</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Pager:
9193891551@txt.att.net</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> ---------- Forwarded message
----------</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> From: Brian Longwe
<blongwe@gmail.com></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Date: Aug 29, 2008 9:31
AM</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Subject: Re: [kictanet] ICT Board
Strategy a Farce</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> To:
wambuiwakarema@yahoo.co.uk</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Very strong language - but I
think you should relax as your</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> concerns are</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> unfounded.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> I am at the Strategic retreat.
Unfortunately Gilda Odera -</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Chairperson of</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> BPO, who was supposed to be
present had to cancel at the last</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> minute.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Brian</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> On 8/29/08, Wambui Wakarema
<wambuiwakarema@yahoo.co.uk> wrote:</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> I have read with surprise the
Kictanet mailout from the ICT Board</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> claiming</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> they are going for a stakeholders
strategy workshop in Naivasha.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Who are these stakeholders? Are
there any representing the BPO</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> sector?? I</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> ask this because I have contacted
the industry association and</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> they dont</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> seem</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> to be in the know either. This is
quite bizarre, especially since</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> BPO is a</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> key sector of the ICT Board's
mandate.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Who are the stakeholders from the
other ICT sectors? Shouldnt the</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> Board be</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> getting input from key
stakeholders at this workshop.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> They are wasting government
resources going to write strategies</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> and then</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> 'presenting' to stakeholders, yet
stakeholders should have been</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> involved</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> from the word go.</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>> The</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> --</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> David Otwoma,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Chief Science Secretary,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> National Council for Science and
Technology,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Utalii House 9th Floor,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Mobile tel: +254 722
141771,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Office tel: +254 (0)20
2346915,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> P. O. Box 29899 - 00100, Nairobi,
Kenya</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> email: otwomad@gmail.com &
otwoma@ncst.go.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> www.ncst.go.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>
_______________________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> kictanet mailing list</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>
kictanet@lists.kictanet.or.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> <A
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> This message was sent to:
brian@caret.net</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>> Unsubscribe or change your options at
<A
href="http://lists.kictanet.or.ke/">http://lists.kictanet.or.ke/</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>>
mailman/options/kictanet/brian%40caret.net</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>
_______________________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> kictanet mailing list</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> kictanet@lists.kictanet.or.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> <A
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> This message was sent to:
godera@skyweb.co.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>>> Unsubscribe or change your options at <A
href="http://lists.kictanet.or.ke/">http://lists.kictanet.or.ke/</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>>
mailman/options/kictanet/godera%40skyweb.co.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>>
_______________________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> kictanet mailing list</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> kictanet@lists.kictanet.or.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> <A
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P>
<P dir=ltr><SPAN lang=en-us>> This message was sent to:
otwomad@gmail.com</SPAN></P>
<P dir=ltr><SPAN lang=en-us>> Unsubscribe or change your options at <A
href="http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com">http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>></SPAN></P><BR><BR>
<P dir=ltr><SPAN lang=en-us>-- </SPAN></P>
<P dir=ltr><SPAN lang=en-us>David Otwoma,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Chief Science Secretary,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>National Council for Science and
Technology,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Utalii House 9th Floor,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Mobile tel: +254 722 141771,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Office tel: +254 (0)20 2346915,</SPAN></P>
<P dir=ltr><SPAN lang=en-us>P. O. Box 29899 - 00100, Nairobi, Kenya</SPAN></P>
<P dir=ltr><SPAN lang=en-us>email: otwomad@gmail.com &
otwoma@ncst.go.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us>www.ncst.go.ke</SPAN></P>
<P dir=ltr><SPAN
lang=en-us>_______________________________________________</SPAN></P>
<P dir=ltr><SPAN lang=en-us>kictanet mailing list</SPAN></P>
<P dir=ltr><SPAN lang=en-us>kictanet@lists.kictanet.or.ke</SPAN></P>
<P dir=ltr><SPAN lang=en-us><A
href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</A></SPAN></P>
<P dir=ltr><SPAN lang=en-us>This message was sent to:
likoa@verviant.com</SPAN></P>
<P dir=ltr><SPAN lang=en-us>Unsubscribe or change your options at <A
href="http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com">http://lists.kictanet.or.ke/mailman/options/kictanet/likoa%40verviant.com</A></SPAN></P>
<P>
<HR>
<P></P>_______________________________________________<BR>kictanet mailing
list<BR>kictanet@lists.kictanet.or.ke<BR>http://lists.kictanet.or.ke/mailman/listinfo/kictanet<BR><BR>This
message was sent to: godera@skyweb.co.ke<BR>Unsubscribe or change your options
at
http://lists.kictanet.or.ke/mailman/options/kictanet/godera%40skyweb.co.ke<BR></BLOCKQUOTE></BODY></HTML>