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<title>RE: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:)</title>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>Liko,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt;
font-family:Arial'>You have raised some very valid points here and your
insights are definitely very useful to us in the BPO sector. However, I beg to
differ with you on the issue of standards and ethics. You have stated <font
color=blue><span style='color:blue'>“</span></font></span></font><st1:country-region
w:st="on"><st1:place w:st="on"><font size=2 color=blue face=Arial><span
lang=EN-US style='font-size:11.0pt;font-family:Arial;color:blue'>Kenya</span></font></st1:place></st1:country-region><font
size=2 color=blue face=Arial><span lang=EN-US style='font-size:11.0pt;
font-family:Arial;color:blue'> will not become a better outsourcing destination
if we come up with ethics guidelines, an act of parliament and the like”.</span></font><font
size=2 face=Arial><span lang=EN-US style='font-size:11.0pt;font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>Standards and Ethics play a huge role when serious (and
here I am talking about the big name companies that Kenya is trying to attract –
those that have long term sustainable BPO contracts) outsourcers are looking
for a potential BPO to service their requirements. Particularly for call centre
and data processing in various industry verticals, but more so for the
financial services industry which contributes the largest chunk of outsourcing
work worldwide.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>In addition to the questions you mentioned below, serious
potential outsourcers will want to establish whether the BPO providers have in
place:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
lang=EN-US style='font-size:11.0pt;font-family:Arial'>Security standards –
data security, access controls, security policies etc etc etc<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
lang=EN-US style='font-size:11.0pt;font-family:Arial'>Recruitment
standards – recruitment policies specific to the call centre
industry environment, including screening and background checks (particularly
for those working in financial services industry)<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
lang=EN-US style='font-size:11.0pt;font-family:Arial'>Training standards –
they want to know what sort of training is given to call centre agents,
how that training is delivered, how often refresher training is done etc<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
lang=EN-US style='font-size:11.0pt;font-family:Arial'>Business continuity
and DR Policies must be in place in the BPO provider’s centre. <o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
lang=EN-US style='font-size:11.0pt;font-family:Arial'>Quality Assurance
standards<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>I could go on and with the various standards that
need to be in place in a BPO/Call Centre. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>One of the reasons why <st1:country-region
w:st="on">India</st1:country-region> has remained competitive is that they have
a government agency (similar to CCK) that conducts regular audits of contact
centres and BPO’s in <st1:country-region w:st="on"><st1:place w:st="on">India</st1:place></st1:country-region>,
to ensure they are meeting the set standards. These audits are done impromptu
and unannounced to the BPO’s, with potential ramifications to those who
are not meeting standards.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>If <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
doesn’t set up standards for the industry, then we cannot hope to compete
internationally.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>It is for this reason that the Standards Committee of
the BPO Society is doing its best to move to the next stage of its Standards
& Ethics framework. This is the stage where they will finalize the draft
document, with the help of experts, and develop an implementation plan. It is
critical to have this in place, at this stage where we are in this developing
outsourcing industry. What we have right now is just a draft document. Much
more needs to be done to complete the process.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-US style='font-size:
11.0pt;font-family:Arial'>Kind regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-US
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><em><b><i><font size=2 color=blue face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue;font-weight:
bold'>Peres Were</span></font></i></b></em><em><b><i><font size=2 face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial;font-weight:bold'><o:p></o:p></span></font></i></b></em></p>
<p class=MsoNormal><em><b><i><font size=2 face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>Vice Chair <o:p></o:p></span></font></i></b></em></p>
<p class=MsoNormal><st1:country-region w:st="on"><st1:place w:st="on"><em><b><i><font
size=2 face=Arial><span lang=EN-US style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Kenya</span></font></i></b></em></st1:place></st1:country-region><em><b><i><font
size=2 face=Arial><span lang=EN-US style='font-size:10.0pt;font-family:Arial;
font-weight:bold'> BPO & Contact Centre Society</span></font></i></b></em><font
color=blue><span lang=EN-US style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face="Times New Roman"><span
lang=EN-US style='font-size:12.0pt;color:blue'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Liko Agosta<br>
<b><span style='font-weight:bold'>Sent:</span></b> 02 September 2008 23:07<br>
<b><span style='font-weight:bold'>To:</span></b> pwere@cascadegl.com<br>
<b><span style='font-weight:bold'>Cc:</span></b> 'KICTAnet ICT Policy
Discussions'<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [kictanet] BPO
Industry Review (was Re: Stakeholder Queries:)</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>All
that you guys are talking about is good ... but when I talk to clients
they ask the following questions</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>a.
Can you do the job ?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>b.
How much will you save me ?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>c.
Have you done this for anyone else (especially in my sector/country) ?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>d.
Can I talk to references </span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>1-3
page executive proposals work better than 50 page proposals. C level execs
never go past page 3 of proposals. They really don’t care where I am
working from</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Only
1 client asked about Kenyan copyright laws .. and our lawyer gave a sufficient
answer... we got the work and have saved them over USD 500,000</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>About
Safaricom and Land Registry and all this projects that keep breaking our hearts
and hurting our feelings :) .... </span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Let's
assume Safaricom is has 400 customer services reps .... would they be an
ideal client for any BPO in <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
? if they pay their employees 50k per month .. a BPO would have to charge them
100k per month FOR THE SAME EMPLOYEE across town. </span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Now,
maybe I have all this wrong but there are more than 10000 companies in the
developed world with over 400 "clerical employees" who they pay an
average of 3000$ per month. If you went and targeted these companies .... you
can get 100k per employee, pay the employee 50k etc and the client will be
happy, you happy, employee happy ...</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Many
local clients take 60-90 days to pay invoices. In US for example, depending on
state, it’s illegal to hold a vendors payment when work has been done
….</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>My
point ... BPOs, Software Providers have to be willing to ignore the local
market and focus on external sources of business. The local market is too
small, too complicated and the waters are very muddied.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>About
brokers and "consultants". I have been approached by quite a few.
People who claim to have connections, venture capital and all that good stuff.
I learnt early to say no… early. They are a waste of time in my book </span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Kenya
will not become a better outsourcing destination if we come up with ethics
guidelines, an act of parliament and the like … now, those will not hurt
… but we will benefit more if the ICT Board flanked companies when they
are pitching their services to potential clients. </span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>By
flanking I mean fly to meet the client, do research on financials, help with
financing - have a conference in US and invite 100 potential and vetted clients
to meet Kenyan providers …. This works like a charm here .. (if GOK
spends 500k on tickets and 30 Kenyans are hired making 50k … - ROI is
there pretty fast)</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>If
the CEO of the ICT board calls the CEO of ATT he is more likely to get a
meeting and business as opposed to the CEO of Kamau Wanjala Outsourcers …
again, I don’t know what the ICT Board has been doing (am sure they have
done a lot … may be like top secret strategy stuff) but in my opinion the
CEO of that board should be based in US for like 90% of the year .. talk to
clients, be a rain maker, schmooze, play golf and open doors.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>I
have always felt that the ICT Board should headhunt and hire people with
C level experience from either US or UK … people from the bigger
consulting companies Bain, BCG, Accenture, Avanade, EDS … these guys work
on million dollar outsourcing deals and have very good contacts. They also
would be able to come up with a strategy immediately</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>As
Gilda has shown, the harvest is plentiful … </span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Liko
Agosta, CEO</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Verviant
Consulting <st1:PersonName w:st="on">Services</st1:PersonName>. </span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>www.verviant.com</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'> </span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Phone
: 1-919-341-1820</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Fax
: 1-978-268-8403</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'> </span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Toll
Free: 1-866-551-4935</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'> </span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Pager:
9193891551@txt.att.net</span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>-----Original
Message-----</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>From:
kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke [<a
href="mailto:kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke">mailto:kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke</a>]
On Behalf Of David Otwoma</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Sent:
Tuesday, September 02, 2008 11:45 AM</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>To:
Liko Agosta</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Cc:
KICTAnet ICT Policy Discussions</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Subject:
Re: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:)</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Dear
Brian,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Looks
like you are fully re-charged after last weeks retreat in</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Naivasha
on Strategy. Tell us some more of what is not confidential.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Otherwise
my wish is to take the baton from my able Chair and respond</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>on
bullet 3 in your beautiful rejoinder.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>As
Chair of the Standards and Ethics Committee of the KBPOCCS we (are</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>7
members) did come up with Standards and Ethics Guidelines which took</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>over
eight (8) months to prepare and on June 22nd 2008 the Permanent</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Secretary
of the Ministry of Information & Communication led us</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>(KBPOCCS
members, KICTB who graciously sponsored the event at KICC,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>CCK,
CSK, members of the public who have an interest in BPO&CC pie)</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>into
adopting the S&E Guidelines.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>The
next milestone we wish to aim for is have the Guidelines upgraded</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>into
a Regulation or an Act of Parliament. Either achievement would be</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>binding
to all and sundry who operate in the BPO&CC world. A world</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>which
is moving the advancement of the human race from industrial age</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>into
information age. Just imagine <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
having a binding law on</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Standards
and a slice of the USD$310 Billion industry. It would make</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>our
young people, because they are the future force in the knowledge</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>economy
we keep talking about.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>What
are the next immediate steps. Cozy relations between the Private</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Public
Partnership.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Another
bullet I will let you peer into what you have been seeing but</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>refuse
to acknowledge is bullet No. 7. It was KPLC who introduced me</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>to
the world of BPO&CC when they sought S. African expertise to deal</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>with
their in-house contact centre better known to the general public</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>(read
Brian et al) as Customer Care Centre or Customer Relations</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Management.
Ever wondered when power disappears at any time of the day</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>or
night where that 'frustrated' call 'agrily demanding 'where is</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>power?'
goes?
Yes to a call center owned and managed</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>by
KPLC. KPLC as of 2005 when we engaged had a call centre running</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>24/7
with 210 seats in <st1:City w:st="on"><st1:place w:st="on">Nairobi</st1:place></st1:City>
alone. Telecom has a bigger one.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Safaricom
is soon overtaking Telecom with that news flash. Water</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>companies
have. So do all the banks, insurance, etc. companies both</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>private
and public owned.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Since
we have very able Chairs for Training, Marketing etc. I will</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>stop
there and go for my dear bottle.....tusker.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>David</span><o:p></o:p></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>On
Tue, Sep 2, 2008 at 6:12 PM, Brian Munyao Longwe <brian@caret.net> wrote:</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
Excellent Feedback Gilda,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
So I see a few very clear issues arising out of your response:</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
1) There is a distinct global opportunity - but that calls for</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
appropriate positioning as well as preparation on <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region>'s part</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
2) Capacity issues need to be addressed - knowledge transfer could be</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
on way - but that implies finding someone who is willing to impart</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
the knowledge - do they come from inside or outside?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
3) Global standards must be recognised and adhered to in order to</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
ensure entry and competitiveness - what are these standards are they</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
clearly documented somewhere?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
4) Many local operations have not had the exposure necessary/needed</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
to develop expertise/efficiency/etc - what kind of interventions can</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
facilitate this?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
5) BPO is not the "Holy Grail" as some perceive it, but one piece of</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
the ICT puzzle that needs to be solved in order to help <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region> attain</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
it's ambitious goal of becoming a global ICT hub</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
6) There is a distinct and precise training need for personnel to</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
supply the Kenyan BPO industry with "bodies to put on seats",</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
presumably to allow the BPO industry to harness and deliver against</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
the global opportunity - what interventions (planned or otherwise)</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
are we taking to meet this target? How accurate is this estimate and</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
can it be verified?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
7) Local Players - your website (must say it's very cute) lists quite</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
a number (28) - but I must say that I'm quite surprised at some of</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
the names I find there - didn't know KPLC was offering BPO services</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
for example - but maybe I'm mistaken in my assumptions....</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
8) Local opportunities: seems many/most local companies are looking</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
outside to outsource certain functions or simply "self-provisioning"</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
- why would Safaricom claim that it's too expensive to outsource</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
locally based on the price estimates that they got from industry. Is</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
there a need for our local BPO industry to do some kind of soul</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
searching and find ways of making themselves/their services more</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
palatable to local companies?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
9) The industry for some reason seems to have attracted brokers - who</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
are watering down/diluting the true opportunity - what kind of</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
interventions do we need to "eliminate the middleman" - a seemingly</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
consistent argument in many sector e.g. tea, coffee, flowers, tourism</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
etc.....</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
Brian</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
On Sep 2, 2008, at 4:10 PM, Gilda Odera wrote:</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Hi Brian,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
You have raised very pertinent questions in your email below.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Let me answer your queries.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Firstly, it is true that BPO has taken centre stage in many</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
discussions surrounding <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>'s
ICT development and growth and it</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
is a good thing, here's why:</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
We are looking at a USD$310 Billion industry by next year, up for</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
grabs for any destinations that get it right. <st1:country-region w:st="on"><st1:place
w:st="on">India</st1:place></st1:country-region> is currently</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
taking up 45% of the total share and <st1:country-region w:st="on"><st1:place
w:st="on">China</st1:place></st1:country-region> and Phillipines are</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
steadily growing. And what's more, it can only grow, with the fuel</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
prices soaring each year,what choice is there for the companies out</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
there to look for more affordable means of operating.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
It is a fact that the western countries are looking for new</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
alternative destinations to <st1:place w:st="on">Asia</st1:place> so they do
not put all their eggs</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
in one basket, not with the terrorism threats all over. Where else</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
but Africa. Why would <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
not put its house in order to take a</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
piece of this pie?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Now in regard to your comment on BPO taking centre stage in ICT</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
development, I would say one thing we need in this country is</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
opportunity for knowledge transfer done right here. We may produce</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
more technology oriented personnel but as long as we operate within</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
the Kenyan way of operating, we are not developing our personnel to</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
the global standards we want them to attain.Not because we are not</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
capable, but because many operations have not had the exposure.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
I would beg to differ (and government can speak for itself) that we</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
are putting all eggs in one basket. BPO is but one sub-sector in</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
the ICT arena. Many other sub-sectors within the sector are quite</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
active. Software development is coming up and I keep reading</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
debates on KICTANET. There is an interest.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Content development is also being encouraged. The</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
telecommunications sector is busy preparing for real competition</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
and we the consumers can't wait for the benefits, they will have to</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
have great value adds and affordable pricing.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
What steps are we taking to enhance BPO? I leave the ICT Board to</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
answer that although as Kenya BPO and Contact Centre Society, we</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
have presented to them the need to train not less than 10,000 per</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
year, specifically for this sector. Frost and Sullivan who are</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
normally 90% accurate in their new destination analysis says <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
will by 2012 have a BPO sector employing about 120,000 direct jobs</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
( you can add indirect by another 3-5) as long as the fibre optic</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
infrastructure is in place on time next year and marketing of the</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
country takes root.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Who are the players? Our members are on our website</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
www.kenyabposociety.or.ke . There are ofcourse others quietly</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
operating.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
What are the local opportunities- Our biggest challenge is getting</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
local companies to outsource though some have started. We expected</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
the giants like Safaricom to play a role even if it is a CSR role</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
to demonstrate a level of confidence in the local companies. This</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
is possible, other companies work with those they outsource to for</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
a given period, and leave them running efficiently as they require.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
All is not lost. Some local companies are outsourcing BPO work and</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
I wish to challenge Safaricom to outsource part of their BPO work</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
if they say local outsourcing is not competitive.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
The international opportunities are the ones that I have mentioned</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
are worth $310 Billion. The ball is in our court as Kenyans to</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
market <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
as a destination if we are to make any gains. We need</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
to attract direct clients and not the current brokers who are</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
exploiting the existing centres,much as their contracts are keeping</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
some of the centres going.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
I hope I have addressed your queries.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Gilda Odera</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
<st1:place w:st="on"><st1:City w:st="on">Chair</st1:City>, <st1:country-region
w:st="on">Kenya</st1:country-region></st1:place> BPO and Contact Centre
Society</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
----- Original Message ----- From: "Brian Munyao Longwe"</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
<brian@caret.net></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
To: "Gilda Odera" <godera@skyweb.co.ke></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Cc: "KICTAnet ICT Policy Discussions"
<kictanet@lists.kictanet.or.ke></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Sent: Tuesday, September 02, 2008 11:12 AM</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Subject: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:)</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Hi All,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
It is interesting that BPO seems to have taken a centre stage in many</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
discussions surrounding <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>'s
ICT development and growth. While I</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
do believe that BPO/KPO has huge potential. I am a bit skeptical</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
about this "silver bullet" approach which might be akin to putting</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
all our eggs in one basket.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
What if the basket gets stepped on by some giant like <st1:country-region
w:st="on"><st1:place w:st="on">Malaysia</st1:place></st1:country-region>, South</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Africa or others?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
I would be very interested in taking a much closer look at the BPO</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
industry in <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>.
Who are the players? What are the opportunities?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
What is the potential for growth? What steps are we taking to enhance/</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
develop/increase capacity in BPO/KPO? What kind(s) of investments are</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
required to make this industry boom? What are the local opportunities</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
for BPO/KPO? What are the international opportunities for BPO/KPO?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
I think that answers to these and many other questions will help</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
other like me who are a bit unclear in their minds as to how BPO will</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
be our saviour have a clearer view. It might also just show that BPO</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
is a contributing factor and not necessarily the holy grail that at</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
the moment seems to be the general perception.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Regards,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Brian</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
On Sep 2, 2008, at 8:25 AM, David Otwoma wrote:</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
Dear All,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
"Comments from BPO operators and of course other Stakeholders"</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
please.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
Safaricom in Sh1bn customer care plan (see Daily Nation page 28)</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
-------------------------------------------------</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
Many companies have been turning to BPOs as the financial benefits of</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
outsourcing continue to make it compelling, with cost savings and</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
efficiency improvements being the dominant reasons companies use such</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
services. However, companies biggest concerns on outsourcing</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
relate to</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
data security.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
-----------------------------------------------------</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
The move, seen a precautionary measure in the face of growing</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
competition, marks a complete turnaround by the mobile provider which</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
in July last year had sought quotations from local Business Process</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
Outsourcing (BPO) firms.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
"Outsourcing the customer care function proved to be too expensive</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
for</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
the kind of quality that we required. We will just have to run the</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
service in-house," said Safaricom chief executive <st1:PersonName w:st="on">Michael
Joseph</st1:PersonName>.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
<a href="http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/">http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/</a></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
index.html</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
On Mon, Sep 1, 2008 at 8:58 PM, Sean Moroney</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
<<st1:PersonName w:st="on">seanm@aitecafrica.com</st1:PersonName>> wrote:</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Dear Liko,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
We would like to invite you to make a presentation at the</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
forthcoming</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Outsourcing & Contact Centre Conference, which we will be holding</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
over 4-5</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
November under the auspices of the Ministry of Information &</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Communications</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
and in partnership with the ICT Board. The programme of confirmed</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
presentations so far is attached.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
It would be great if you would be willing to share your experience</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
with the</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
other participants.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Yours sincerely,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Sean Moroney</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Chairman</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
AITEC Africa</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
<st1:PersonName w:st="on">seanm@aitecafrica.com</st1:PersonName></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
<st1:country-region w:st="on"><st1:place w:st="on">UK</st1:place></st1:country-region>
Tel: +44(0)1480-880774</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
<st1:country-region w:st="on"><st1:place w:st="on">UK</st1:place></st1:country-region>
Fax: +44(0)1480-880765</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
<st1:country-region w:st="on">UK</st1:country-region> <st1:City w:st="on"><st1:place
w:st="on">Mobile</st1:place></st1:City>: +44(0)7973-499224</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
<st1:country-region w:st="on">Kenya</st1:country-region> <st1:City w:st="on"><st1:place
w:st="on">Mobile</st1:place></st1:City>: +254(0)721-845674</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
<st1:country-region w:st="on">Mozambique</st1:country-region> <st1:City w:st="on"><st1:place
w:st="on">Mobile</st1:place></st1:City>: +258-82-6181618</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
<st1:country-region w:st="on">Nigeria</st1:country-region> <st1:City w:st="on"><st1:place
w:st="on">Mobile</st1:place></st1:City>: +234(0)802-0571766</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
SA <st1:City w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City>:
+27(0)724-577887</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Skype: seanmoroney</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
www.aitecafrica.com</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Please visit our discussion group on The Banking Technology sector</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
in Africa</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
at: <a href="http://groups.yahoo.com/group/africanbankingtech">http://groups.yahoo.com/group/africanbankingtech</a></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
AITEC Africa is the trading name of AITEC Conferences Limited</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
UK Company registration number: 4698475</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
________________________________</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
[<a href="mailto:kictanet-bounces">mailto:kictanet-bounces</a></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
+seanm=aitecafrica.com@lists.kictanet.or.ke] On</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Behalf Of Peres Were</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Sent: 01 September 2008 12:23</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
To: <st1:PersonName w:st="on">seanm@aitecafrica.com</st1:PersonName></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Cc: 'KICTAnet ICT Policy Discussions'</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Subject: Re: [kictanet] Stakeholder Queries:</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Liko,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
It would be great to hear from you and others, your insights into</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
sales and</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
marketing insights that can benefit the BPO, KPO sector. We can</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
continue the</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
discussion off the list.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Kind regards</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Peres Were</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
________________________________</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
From: kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
[<a href="mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke">mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke</a>]</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
On Behalf</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Of Liko Agosta</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Sent: 01 September 2008 10:33</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
To: pwere@cascadegl.com</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Cc: KICTAnet ICT Policy Discussions</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Subject: Re: [kictanet] Stakeholder Queries:</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
About ICT Board and all these Boards …</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Do they ever have open sessions where stakeholders can review</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
strategy,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
advice, brainstorm ?</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
As CEO of verviant, I have been able to get business … I feel like</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
I have</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
insights into the sales and marketing process that can benefit other</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
software/ICT providers …</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Thanks</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Liko Agosta, CEO</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Verviant Consulting <st1:PersonName w:st="on">Services</st1:PersonName>.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
www.verviant.com</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Phone : 1-919-341-1820</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Fax : 1-978-268-8403</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Toll Free: 1-866-551-4935</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Pager: 9193891551@txt.att.net</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
---------- Forwarded message ----------</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
From: Brian Longwe <blongwe@gmail.com></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Date: Aug 29, 2008 9:31 AM</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Subject: Re: [kictanet] ICT Board Strategy a Farce</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
To: <st1:PersonName w:st="on">wambuiwakarema@yahoo.co.uk</st1:PersonName></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Very strong language - but I think you should relax as your</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
concerns are</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
unfounded.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
I am at the Strategic retreat. Unfortunately Gilda Odera -</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Chairperson of</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
BPO, who was supposed to be present had to cancel at the last</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
minute.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Brian</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
On 8/29/08, Wambui Wakarema <<st1:PersonName w:st="on">wambuiwakarema@yahoo.co.uk</st1:PersonName>>
wrote:</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
I have read with surprise the Kictanet mailout from the ICT Board</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
claiming</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
they are going for a stakeholders strategy workshop in Naivasha.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Who are these stakeholders? Are there any representing the BPO</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
sector?? I</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
ask this because I have contacted the industry association and</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
they dont</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
seem</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
to be in the know either. This is quite bizarre, especially since</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
BPO is a</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
key sector of the ICT Board's mandate.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Who are the stakeholders from the other ICT sectors? Shouldnt the</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
Board be</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
getting input from key stakeholders at this workshop.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
They are wasting government resources going to write strategies</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
and then</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
'presenting' to stakeholders, yet stakeholders should have been</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
involved</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
from the word go.</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>>
The</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
--</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
David Otwoma,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
Chief Science Secretary,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
National Council for Science and Technology,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
Utalii House 9th Floor,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
Mobile tel: +254 722 141771,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
Office tel: +254 (0)20 2346915,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
P. O. Box 29899 - 00100, <st1:place w:st="on"><st1:City w:st="on">Nairobi</st1:City>,
<st1:country-region w:st="on">Kenya</st1:country-region></st1:place></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
email: otwomad@gmail.com & otwoma@ncst.go.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
www.ncst.go.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
_______________________________________________</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
kictanet mailing list</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
kictanet@lists.kictanet.or.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
<a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
This message was sent to: brian@caret.net</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
Unsubscribe or change your options at <a href="http://lists.kictanet.or.ke/">http://lists.kictanet.or.ke/</a></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>>
mailman/options/kictanet/brian%40caret.net</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
_______________________________________________</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
kictanet mailing list</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
kictanet@lists.kictanet.or.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
<a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
This message was sent to: godera@skyweb.co.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
Unsubscribe or change your options at <a href="http://lists.kictanet.or.ke/">http://lists.kictanet.or.ke/</a></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>>
mailman/options/kictanet/godera%40skyweb.co.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
_______________________________________________</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
kictanet mailing list</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
kictanet@lists.kictanet.or.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
<a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>></span><o:p> </o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
This message was sent to: otwomad@gmail.com</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>>
Unsubscribe or change your options at <a
href="http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com">http://lists.kictanet.or.ke/mailman/options/kictanet/otwomad%40gmail.com</a></span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>></span><o:p> </o:p></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>--
</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>David
Otwoma,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Chief
Science Secretary,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>National
Council for Science and Technology,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Utalii
House 9th Floor,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Mobile
tel: +254 722 141771,</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>Office
tel: +254 (0)20 2346915,</span><o:p></o:p></font></p>
<p><st1:address w:st="on"><st1:Street w:st="on"><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>P. O. Box
29899</span></font></st1:Street><span lang=EN-US> -</span></st1:address><span
lang=EN-US> 00100, <st1:place w:st="on"><st1:City w:st="on">Nairobi</st1:City>,
<st1:country-region w:st="on">Kenya</st1:country-region></st1:place></span><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>email:
otwomad@gmail.com & otwoma@ncst.go.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>www.ncst.go.ke</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>_______________________________________________</span><o:p></o:p></font></p>
<p><font size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>kictanet
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