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<TITLE>RE: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:)</TITLE>
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<P DIR=LTR><SPAN LANG="en-us">All that you guys are talking about is good ... but when I talk to clients they ask the following questions</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">a. Can you do the job ?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">b. How much will you save me ?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">c. Have you done this for anyone else (especially in my sector/country) ?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">d. Can I talk to references </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">1-3 page executive proposals work better than 50 page proposals. C level execs never go past page 3 of proposals. They really don’t care where I am working from</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Only 1 client asked about Kenyan copyright laws .. and our lawyer gave a sufficient answer... we got the work and have saved them over USD 500,000</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">About Safaricom and Land Registry and all this projects that keep breaking our hearts and hurting our feelings :) .... </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Let's assume Safaricom is has 400 customer services reps .... would they be an ideal client for any BPO in Kenya ? if they pay their employees 50k per month .. a BPO would have to charge them 100k per month FOR THE SAME EMPLOYEE across town. </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Now, maybe I have all this wrong but there are more than 10000 companies in the developed world with over 400 "clerical employees" who they pay an average of 3000$ per month. If you went and targeted these companies .... you can get 100k per employee, pay the employee 50k etc and the client will be happy, you happy, employee happy ...</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Many local clients take 60-90 days to pay invoices. In US for example, depending on state, it’s illegal to hold a vendors payment when work has been done ….</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">My point ... BPOs, Software Providers have to be willing to ignore the local market and focus on external sources of business. The local market is too small, too complicated and the waters are very muddied.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">About brokers and "consultants". I have been approached by quite a few. People who claim to have connections, venture capital and all that good stuff. I learnt early to say no… early. They are a waste of time in my book </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Kenya will not become a better outsourcing destination if we come up with ethics guidelines, an act of parliament and the like … now, those will not hurt … but we will benefit more if the ICT Board flanked companies when they are pitching their services to potential clients. </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">By flanking I mean fly to meet the client, do research on financials, help with financing - have a conference in US and invite 100 potential and vetted clients to meet Kenyan providers …. This works like a charm here .. (if GOK spends 500k on tickets and 30 Kenyans are hired making 50k … - ROI is there pretty fast)</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">If the CEO of the ICT board calls the CEO of ATT he is more likely to get a meeting and business as opposed to the CEO of Kamau Wanjala Outsourcers … again, I don’t know what the ICT Board has been doing (am sure they have done a lot … may be like top secret strategy stuff) but in my opinion the CEO of that board should be based in US for like 90% of the year .. talk to clients, be a rain maker, schmooze, play golf and open doors.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">I have always felt that the ICT Board should headhunt and hire people with C level experience from either US or UK … people from the bigger consulting companies Bain, BCG, Accenture, Avanade, EDS … these guys work on million dollar outsourcing deals and have very good contacts. They also would be able to come up with a strategy immediately</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">As Gilda has shown, the harvest is plentiful … </SPAN></P>
<BR>
<P DIR=LTR><SPAN LANG="en-us">Liko Agosta, CEO</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Verviant Consulting Services. </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">www.verviant.com</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"> </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Phone : 1-919-341-1820</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Fax : 1-978-268-8403</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"> </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Toll Free: 1-866-551-4935</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"> </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Pager: 9193891551@txt.att.net</SPAN></P>
<BR>
<P DIR=LTR><SPAN LANG="en-us">-----Original Message-----</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">From: kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke [<A HREF="mailto:kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke">mailto:kictanet-bounces+likoa=verviant.com@lists.kictanet.or.ke</A>] On Behalf Of David Otwoma</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Sent: Tuesday, September 02, 2008 11:45 AM</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">To: Liko Agosta</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Cc: KICTAnet ICT Policy Discussions</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Subject: Re: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:)</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Dear Brian,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Looks like you are fully re-charged after last weeks retreat in</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Naivasha on Strategy. Tell us some more of what is not confidential.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Otherwise my wish is to take the baton from my able Chair and respond</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">on bullet 3 in your beautiful rejoinder.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">As Chair of the Standards and Ethics Committee of the KBPOCCS we (are</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">7 members) did come up with Standards and Ethics Guidelines which took</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">over eight (8) months to prepare and on June 22nd 2008 the Permanent</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Secretary of the Ministry of Information & Communication led us</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">(KBPOCCS members, KICTB who graciously sponsored the event at KICC,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">CCK, CSK, members of the public who have an interest in BPO&CC pie)</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">into adopting the S&E Guidelines.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">The next milestone we wish to aim for is have the Guidelines upgraded</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">into a Regulation or an Act of Parliament. Either achievement would be</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">binding to all and sundry who operate in the BPO&CC world. A world</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">which is moving the advancement of the human race from industrial age</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">into information age. Just imagine Kenya having a binding law on</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Standards and a slice of the USD$310 Billion industry. It would make</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">our young people, because they are the future force in the knowledge</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">economy we keep talking about.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">What are the next immediate steps. Cozy relations between the Private</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Public Partnership.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Another bullet I will let you peer into what you have been seeing but</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">refuse to acknowledge is bullet No. 7. It was KPLC who introduced me</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">to the world of BPO&CC when they sought S. African expertise to deal</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">with their in-house contact centre better known to the general public</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">(read Brian et al) as Customer Care Centre or Customer Relations</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Management. Ever wondered when power disappears at any time of the day</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">or night where that 'frustrated' call 'agrily demanding 'where is</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">power?' goes? Yes to a call center owned and managed</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">by KPLC. KPLC as of 2005 when we engaged had a call centre running</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">24/7 with 210 seats in Nairobi alone. Telecom has a bigger one.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Safaricom is soon overtaking Telecom with that news flash. Water</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">companies have. So do all the banks, insurance, etc. companies both</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">private and public owned.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Since we have very able Chairs for Training, Marketing etc. I will</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">stop there and go for my dear bottle.....tusker.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">David</SPAN></P>
<BR>
<BR>
<BR>
<P DIR=LTR><SPAN LANG="en-us">On Tue, Sep 2, 2008 at 6:12 PM, Brian Munyao Longwe <brian@caret.net> wrote:</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> Excellent Feedback Gilda,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> So I see a few very clear issues arising out of your response:</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> 1) There is a distinct global opportunity - but that calls for</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> appropriate positioning as well as preparation on Kenya's part</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> 2) Capacity issues need to be addressed - knowledge transfer could be</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> on way - but that implies finding someone who is willing to impart</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> the knowledge - do they come from inside or outside?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> 3) Global standards must be recognised and adhered to in order to</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> ensure entry and competitiveness - what are these standards are they</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> clearly documented somewhere?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> 4) Many local operations have not had the exposure necessary/needed</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> to develop expertise/efficiency/etc - what kind of interventions can</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> facilitate this?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> 5) BPO is not the "Holy Grail" as some perceive it, but one piece of</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> the ICT puzzle that needs to be solved in order to help Kenya attain</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> it's ambitious goal of becoming a global ICT hub</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> 6) There is a distinct and precise training need for personnel to</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> supply the Kenyan BPO industry with "bodies to put on seats",</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> presumably to allow the BPO industry to harness and deliver against</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> the global opportunity - what interventions (planned or otherwise)</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> are we taking to meet this target? How accurate is this estimate and</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> can it be verified?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> 7) Local Players - your website (must say it's very cute) lists quite</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> a number (28) - but I must say that I'm quite surprised at some of</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> the names I find there - didn't know KPLC was offering BPO services</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> for example - but maybe I'm mistaken in my assumptions....</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> 8) Local opportunities: seems many/most local companies are looking</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> outside to outsource certain functions or simply "self-provisioning"</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> - why would Safaricom claim that it's too expensive to outsource</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> locally based on the price estimates that they got from industry. Is</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> there a need for our local BPO industry to do some kind of soul</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> searching and find ways of making themselves/their services more</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> palatable to local companies?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> 9) The industry for some reason seems to have attracted brokers - who</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> are watering down/diluting the true opportunity - what kind of</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> interventions do we need to "eliminate the middleman" - a seemingly</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> consistent argument in many sector e.g. tea, coffee, flowers, tourism</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> etc.....</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> Brian</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> On Sep 2, 2008, at 4:10 PM, Gilda Odera wrote:</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Hi Brian,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> You have raised very pertinent questions in your email below.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Let me answer your queries.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Firstly, it is true that BPO has taken centre stage in many</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> discussions surrounding Kenya's ICT development and growth and it</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> is a good thing, here's why:</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> We are looking at a USD$310 Billion industry by next year, up for</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> grabs for any destinations that get it right. India is currently</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> taking up 45% of the total share and China and Phillipines are</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> steadily growing. And what's more, it can only grow, with the fuel</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> prices soaring each year,what choice is there for the companies out</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> there to look for more affordable means of operating.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> It is a fact that the western countries are looking for new</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> alternative destinations to Asia so they do not put all their eggs</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> in one basket, not with the terrorism threats all over. Where else</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> but Africa. Why would Kenya not put its house in order to take a</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> piece of this pie?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Now in regard to your comment on BPO taking centre stage in ICT</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> development, I would say one thing we need in this country is</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> opportunity for knowledge transfer done right here. We may produce</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> more technology oriented personnel but as long as we operate within</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> the Kenyan way of operating, we are not developing our personnel to</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> the global standards we want them to attain.Not because we are not</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> capable, but because many operations have not had the exposure.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> I would beg to differ (and government can speak for itself) that we</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> are putting all eggs in one basket. BPO is but one sub-sector in</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> the ICT arena. Many other sub-sectors within the sector are quite</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> active. Software development is coming up and I keep reading</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> debates on KICTANET. There is an interest.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Content development is also being encouraged. The</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> telecommunications sector is busy preparing for real competition</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> and we the consumers can't wait for the benefits, they will have to</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> have great value adds and affordable pricing.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> What steps are we taking to enhance BPO? I leave the ICT Board to</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> answer that although as Kenya BPO and Contact Centre Society, we</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> have presented to them the need to train not less than 10,000 per</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> year, specifically for this sector. Frost and Sullivan who are</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> normally 90% accurate in their new destination analysis says Kenya</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> will by 2012 have a BPO sector employing about 120,000 direct jobs</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> ( you can add indirect by another 3-5) as long as the fibre optic</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> infrastructure is in place on time next year and marketing of the</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> country takes root.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Who are the players? Our members are on our website</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> www.kenyabposociety.or.ke . There are ofcourse others quietly</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> operating.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> What are the local opportunities- Our biggest challenge is getting</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> local companies to outsource though some have started. We expected</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> the giants like Safaricom to play a role even if it is a CSR role</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> to demonstrate a level of confidence in the local companies. This</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> is possible, other companies work with those they outsource to for</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> a given period, and leave them running efficiently as they require.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> All is not lost. Some local companies are outsourcing BPO work and</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> I wish to challenge Safaricom to outsource part of their BPO work</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> if they say local outsourcing is not competitive.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> The international opportunities are the ones that I have mentioned</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> are worth $310 Billion. The ball is in our court as Kenyans to</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> market Kenya as a destination if we are to make any gains. We need</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> to attract direct clients and not the current brokers who are</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> exploiting the existing centres,much as their contracts are keeping</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> some of the centres going.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> I hope I have addressed your queries.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Gilda Odera</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Chair, Kenya BPO and Contact Centre Society</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> ----- Original Message ----- From: "Brian Munyao Longwe"</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> <brian@caret.net></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> To: "Gilda Odera" <godera@skyweb.co.ke></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Sent: Tuesday, September 02, 2008 11:12 AM</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Subject: [kictanet] BPO Industry Review (was Re: Stakeholder Queries:)</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Hi All,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> It is interesting that BPO seems to have taken a centre stage in many</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> discussions surrounding Kenya's ICT development and growth. While I</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> do believe that BPO/KPO has huge potential. I am a bit skeptical</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> about this "silver bullet" approach which might be akin to putting</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> all our eggs in one basket.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> What if the basket gets stepped on by some giant like Malaysia, South</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Africa or others?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> I would be very interested in taking a much closer look at the BPO</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> industry in Kenya. Who are the players? What are the opportunities?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> What is the potential for growth? What steps are we taking to enhance/</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> develop/increase capacity in BPO/KPO? What kind(s) of investments are</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> required to make this industry boom? What are the local opportunities</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> for BPO/KPO? What are the international opportunities for BPO/KPO?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> I think that answers to these and many other questions will help</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> other like me who are a bit unclear in their minds as to how BPO will</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> be our saviour have a clearer view. It might also just show that BPO</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> is a contributing factor and not necessarily the holy grail that at</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> the moment seems to be the general perception.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Regards,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> Brian</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>> On Sep 2, 2008, at 8:25 AM, David Otwoma wrote:</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> Dear All,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> "Comments from BPO operators and of course other Stakeholders"</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> please.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> Safaricom in Sh1bn customer care plan (see Daily Nation page 28)</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> -------------------------------------------------</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> Many companies have been turning to BPOs as the financial benefits of</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> outsourcing continue to make it compelling, with cost savings and</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> efficiency improvements being the dominant reasons companies use such</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> services. However, companies biggest concerns on outsourcing</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> relate to</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> data security.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> -----------------------------------------------------</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> The move, seen a precautionary measure in the face of growing</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> competition, marks a complete turnaround by the mobile provider which</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> in July last year had sought quotations from local Business Process</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> Outsourcing (BPO) firms.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> "Outsourcing the customer care function proved to be too expensive</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> for</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> the kind of quality that we required. We will just have to run the</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> service in-house," said Safaricom chief executive Michael Joseph.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> <A HREF="http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/">http://www.nation.co.ke/business/news/-/1006/466372/-/jiyt3xz/-/</A></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> index.html</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> On Mon, Sep 1, 2008 at 8:58 PM, Sean Moroney</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> <seanm@aitecafrica.com> wrote:</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Dear Liko,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> We would like to invite you to make a presentation at the</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> forthcoming</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Outsourcing & Contact Centre Conference, which we will be holding</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> over 4-5</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> November under the auspices of the Ministry of Information &</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Communications</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> and in partnership with the ICT Board. The programme of confirmed</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> presentations so far is attached.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> It would be great if you would be willing to share your experience</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> with the</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> other participants.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Yours sincerely,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Sean Moroney</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Chairman</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> AITEC Africa</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> seanm@aitecafrica.com</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> UK Tel: +44(0)1480-880774</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> UK Fax: +44(0)1480-880765</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> UK Mobile: +44(0)7973-499224</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Kenya Mobile: +254(0)721-845674</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Mozambique Mobile: +258-82-6181618</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Nigeria Mobile: +234(0)802-0571766</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> SA Mobile: +27(0)724-577887</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Skype: seanmoroney</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> www.aitecafrica.com</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Please visit our discussion group on The Banking Technology sector</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> in Africa</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> at: <A HREF="http://groups.yahoo.com/group/africanbankingtech">http://groups.yahoo.com/group/africanbankingtech</A></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> AITEC Africa is the trading name of AITEC Conferences Limited</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> UK Company registration number: 4698475</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> ________________________________</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> From: kictanet-bounces+seanm=aitecafrica.com@lists.kictanet.or.ke</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> [<A HREF="mailto:kictanet-bounces">mailto:kictanet-bounces</A></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> +seanm=aitecafrica.com@lists.kictanet.or.ke] On</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Behalf Of Peres Were</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Sent: 01 September 2008 12:23</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> To: seanm@aitecafrica.com</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Cc: 'KICTAnet ICT Policy Discussions'</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Subject: Re: [kictanet] Stakeholder Queries:</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Liko,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> It would be great to hear from you and others, your insights into</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> sales and</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> marketing insights that can benefit the BPO, KPO sector. We can</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> continue the</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> discussion off the list.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Kind regards</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Peres Were</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> ________________________________</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> From: kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> [<A HREF="mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke">mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke</A>]</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> On Behalf</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Of Liko Agosta</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Sent: 01 September 2008 10:33</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> To: pwere@cascadegl.com</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Cc: KICTAnet ICT Policy Discussions</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Subject: Re: [kictanet] Stakeholder Queries:</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> About ICT Board and all these Boards …</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Do they ever have open sessions where stakeholders can review</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> strategy,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> advice, brainstorm ?</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> As CEO of verviant, I have been able to get business … I feel like</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> I have</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> insights into the sales and marketing process that can benefit other</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> software/ICT providers …</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Thanks</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Liko Agosta, CEO</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Verviant Consulting Services.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> www.verviant.com</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Phone : 1-919-341-1820</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Fax : 1-978-268-8403</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Toll Free: 1-866-551-4935</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Pager: 9193891551@txt.att.net</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> ---------- Forwarded message ----------</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> From: Brian Longwe <blongwe@gmail.com></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Date: Aug 29, 2008 9:31 AM</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Subject: Re: [kictanet] ICT Board Strategy a Farce</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> To: wambuiwakarema@yahoo.co.uk</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Very strong language - but I think you should relax as your</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> concerns are</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> unfounded.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> I am at the Strategic retreat. Unfortunately Gilda Odera -</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Chairperson of</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> BPO, who was supposed to be present had to cancel at the last</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> minute.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Brian</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> On 8/29/08, Wambui Wakarema <wambuiwakarema@yahoo.co.uk> wrote:</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> I have read with surprise the Kictanet mailout from the ICT Board</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> claiming</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> they are going for a stakeholders strategy workshop in Naivasha.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Who are these stakeholders? Are there any representing the BPO</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> sector?? I</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> ask this because I have contacted the industry association and</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> they dont</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> seem</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> to be in the know either. This is quite bizarre, especially since</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> BPO is a</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> key sector of the ICT Board's mandate.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Who are the stakeholders from the other ICT sectors? Shouldnt the</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> Board be</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> getting input from key stakeholders at this workshop.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> They are wasting government resources going to write strategies</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> and then</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> 'presenting' to stakeholders, yet stakeholders should have been</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> involved</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> from the word go.</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>> The</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> --</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> David Otwoma,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> Chief Science Secretary,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> National Council for Science and Technology,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> Utalii House 9th Floor,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> Mobile tel: +254 722 141771,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> Office tel: +254 (0)20 2346915,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> P. O. Box 29899 - 00100, Nairobi, Kenya</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> email: otwomad@gmail.com & otwoma@ncst.go.ke</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> www.ncst.go.ke</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">>>> _______________________________________________</SPAN></P>
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<P DIR=LTR><SPAN LANG="en-us">>>></SPAN></P>
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<P DIR=LTR><SPAN LANG="en-us">>></SPAN></P>
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<P DIR=LTR><SPAN LANG="en-us">></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> _______________________________________________</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> kictanet mailing list</SPAN></P>
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<P DIR=LTR><SPAN LANG="en-us">></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">> This message was sent to: otwomad@gmail.com</SPAN></P>
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<P DIR=LTR><SPAN LANG="en-us">></SPAN></P>
<BR>
<BR>
<P DIR=LTR><SPAN LANG="en-us">-- </SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">David Otwoma,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Chief Science Secretary,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">National Council for Science and Technology,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Utalii House 9th Floor,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Mobile tel: +254 722 141771,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">Office tel: +254 (0)20 2346915,</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">P. O. Box 29899 - 00100, Nairobi, Kenya</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">email: otwomad@gmail.com & otwoma@ncst.go.ke</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">www.ncst.go.ke</SPAN></P>
<P DIR=LTR><SPAN LANG="en-us">_______________________________________________</SPAN></P>
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