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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>During the launch last Saturday of the BPO
Standards and Ethics guidelines drafted by the Kenya BPO & Contact Centre Society,
Dr Ndemo mentioned that government would soon be outsourcing, beginning with
Ministry of Lands. This was quite encouraging. Dr Ndemo, are there any
timelines to this? I would imagine that with all the documents at Lands that
need to be digitised, there is no BPO operator who will fail to get a piece of
the pie…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>Best regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><em><b><i><font size=2 color=blue face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue;font-weight:
bold'>Peres Were</span></font></i></b></em><font color=blue><span lang=EN-US
style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:blue'>Managing Director</span></font><font
color=blue><span lang=EN-US style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=blue face=Calibri><span
lang=EN-US style='font-size:10.0pt;font-family:Calibri;color:blue'>CASCADE
GLOBAL</span></font></b></strong><font color=blue><span lang=EN-US
style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Calibri><span lang=EN-US
style='font-size:11.0pt;color:blue'> </span></font><span lang=EN-US><o:p></o:p></span></p>
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"Times New Roman"'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Marilyn Kamuru<br>
<b><span style='font-weight:bold'>Sent:</span></b> 23 June 2008 11:01<br>
<b><span style='font-weight:bold'>To:</span></b> pwere@cascadegl.com<br>
<b><span style='font-weight:bold'>Cc:</span></b> KICTAnet ICT Policy
Discussions<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [kictanet] Marketing
Kenya as a BPO Destination (within andwithout the country)</span></font><font
size=3 face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;
font-family:"Times New Roman"'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'>Could we please stop equating the BPO sector with Call Centers.
Every time a discussion on the BPO sector starts it is inevitably reduced to a
discussion on call centers. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'>This is one of the biggest problems domestic outsourcing companies face
since the BPO discussion seems to be only about call centers (for those of you
at the CEO Breakfast earlier this year you will recall it was one of the main
issues CEOs identified . They said the message they received was
essentially BPO=Call Centers). There are numerous BPOs in the country
that offer back office processing services from imaging and data storage to
mail sorting and delivery (perhaps the stock brokers would have been advised to
use them to prevent the Safaricom refund fiasco), and when we fail to highlight
the diversity of the industry we lose valuable opportunities for marketing and
visibility for these companies and the industry as a whole. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'>Business Process Outsourcing is much larger that call centers and if we
on this list cannot seem to make that distinction that is a major problem.
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'>May I also suggest that the ICT Board has <u>more</u> work to do on
promoting <b><i><span style='font-weight:bold;font-style:italic'>domestic
as well as international</span></i></b> BPO work. Without a viable
domestic market, we will not be able to nuture and grow local companies.
Before the international business comes it would be helpful if local companies
had local business to help sustain them, provide refernces as well as cushion
them against the longer sales cycle for international contracts.
Government can help by leading the way as it looks at implementing the
eGovernment initiative as well as in providing incentives for local
business to outsource. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'>Marilyn <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Book Antiqua"><span lang=SW
style='font-size:11.0pt;font-family:"Book Antiqua"'>Many thanks and best
regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Book Antiqua"><span lang=SW
style='font-size:11.0pt;font-family:"Book Antiqua"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Book Antiqua"><span lang=SW
style='font-size:11.0pt;font-family:"Book Antiqua"'>Marilyn M. Kamuru<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Book Antiqua"><span lang=SW
style='font-size:11.0pt;font-family:"Book Antiqua"'>eManage Africa Ltd.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Book Antiqua"><span lang=SW
style='font-size:11.0pt;font-family:"Book Antiqua"'>P.O. Box 18136 00500<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Book Antiqua"><span lang=SW
style='font-size:11.0pt;font-family:"Book Antiqua"'>Nairobi, Kenya<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Book Antiqua"><span lang=SW
style='font-size:11.0pt;font-family:"Book Antiqua"'>Tel: (254) 20828 383;
20 34550<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Book Antiqua"><span lang=SW
style='font-size:11.0pt;font-family:"Book Antiqua"'>Cell : (254) 725 525
972, 736 225 384<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Book Antiqua"><span lang=SW
style='font-size:11.0pt;font-family:"Book Antiqua"'>www.emanageafrica.com<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span lang=SW style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
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