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<P><FONT SIZE=2>One very important correction - I am apparently a Board Member of the KCCT not CCK. Please correct this. I did not ask for this. We are helping with the ICT development and I guess this is why I was appointed..<BR>
<BR>
It is most unfair to continue to bring up the sms and sms connection to TKL. We refunded all who we charged incorrectly and we explained the lack of connectivity.<BR>
<BR>
I think debating issues this way when one can blatantly say things which are misleading does not encourage real debate about real issues.<BR>
<BR>
I will say no more on this list<BR>
<BR>
<BR>
Michael Joseph<BR>
CEO<BR>
Safaricom Limited<BR>
<BR>
BlackBerry powered by Safaricom<BR>
<BR>
----- Original Message -----<BR>
From: kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke <kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke><BR>
To: Michael Joseph<BR>
Cc: skunkworks@my.co.ke <skunkworks@my.co.ke>; kictanet@lists.kictanet.or.ke <kictanet@lists.kictanet.or.ke>; ke-users <ke-internetusers@bdix.net><BR>
Sent: Fri Mar 07 12:17:13 2008<BR>
Subject: [kictanet] Fears About Safaricom (was M-PESA for E-Commerce)<BR>
<BR>
Indeed Washington you listened and captured my response correctly.<BR>
However, Michael Joseph has asked a new very worthy question to<BR>
respond to "Alex: Why are you afraid?"<BR>
<BR>
1. Michael Joseph, among other big Telco faces successfully made baby<BR>
steps into government and so you will now be getting income and<BR>
emoluments from taxpayers kitty! Nation cartoonist last year had an<BR>
"MJ for President" cartoon and in retrospect I wonder how much of a<BR>
joke that really was. You are now Board member appointed under State<BR>
Corporations Act through Kenya of Gazette dated Friday, 29 February,<BR>
2008. He will be a colleague serving in a Board chaired by his<BR>
"independent" market regulator CCK. Should not any right thinking<BR>
person have reasons to be afraid?<BR>
<BR>
2. Today, CCK in Kenya Gazette of 7th March 2008 notice, publishes by<BR>
two companies ( Cykim Limited and Intelligent Contacts Solutions)<BR>
applying for the protested VAS license.<BR>
Why did CCK not wait for the issue to be first resolved before<BR>
publishing this notice, unless it had already been decided?<BR>
<BR>
3. Current CCK annual report says that the commission received just 17<BR>
consumer complaints in their last reporting year of which they were<BR>
able to resolve only four. Perhaps its only me but, I find 17<BR>
complaints statistically abnormal considering the industry had over 10<BR>
million mobile phone users and 2.7 million internet users. Would<BR>
anyone know if CCK were ISO 10002 compliant? I would appreciate that<BR>
information very much.<BR>
<BR>
> > Why is everything we do bad? Just because we are big? We got that way by<BR>
> > listening to our customers and delivering products and services that<BR>
> > they wanted and would use.<BR>
> ><BR>
<BR>
4. There have been very dark clouds over your past path. These include<BR>
Mobitelea (and others whose fate now hangs in the balance without an<BR>
opposition and now you in government now...), charging for undelivered<BR>
services (such as sms) blocking access to other networks' services<BR>
etc.. I have a couple... The problem is that Safaricom morphed into a<BR>
scary uncaring giant fish swallowing anything on its way and CCK sits<BR>
watching.<BR>
<BR>
Proposed solution:<BR>
<BR>
The continued loss of faith and now confidence in CCK demonstrated<BR>
through above few examples is sufficiently compelling to warrant its<BR>
disbandment and to be replaced by another Board made up of persons<BR>
with consumer, public, wider industry, business, and particularly<BR>
encouraging to SMEs. A new board that will prove beyond a shadow of<BR>
doubt that they represent the new Kenya we need where genuine Fair<BR>
Play is practiced, everyone small and big have access to prosperity.<BR>
The current CCK Board endorsed Michael Joseph to serve with them....<BR>
i.e. Regulator and regulated merged.<BR>
<BR>
I shall not be afraid for consumers and myself thereafter.<BR>
<BR>
Alex<BR>
<BR>
On Fri, Mar 7, 2008 at 8:19 AM, Odhiambo Washington <odhiambo@gmail.com> wrote:<BR>
><BR>
><BR>
><BR>
> On Fri, Mar 7, 2008 at 6:46 AM, Michael Joseph <MJoseph@safaricom.co.ke><BR>
> wrote:<BR>
> > Alex:<BR>
> ><BR>
> > Why are you afraid? Bill asked a question and we answered it. We could<BR>
> > have ignored it but we felt it was good to contribute. We are continuing<BR>
> > to develop M-Pesa and this functionality has been in development for<BR>
> > some time. We even see a direct connection to the internet for customers<BR>
> > to pay on-line just by clicking a link to M-Pesa.<BR>
> ><BR>
> > Why is everything we do bad? Just because we are big? We got that way by<BR>
> > listening to our customers and delivering products and services that<BR>
> > they wanted and would use.<BR>
> ><BR>
> > Regards,<BR>
> ><BR>
> > Michael<BR>
> ><BR>
> > CEO<BR>
> > Safaricom Limited<BR>
> ><BR>
> ><BR>
> ><BR>
> ><BR>
><BR>
> Hello MJ,<BR>
><BR>
> I think you slightly missed the point there. Gakuru is obviously right. It's<BR>
> only you who may not admit the facts regarding his fears, but I want to<BR>
> believe his fears are well founded.<BR>
> I am not playing Alex Gakuru's advocate but what I believe he meant to say<BR>
> was the fact that Safaricom would not be willing to let entities like the<BR>
> original poster of this thread to take advantage of a service like M-PESA in<BR>
> a way that Safaricom would feel is in direct competition with it.<BR>
> When I initially responded to Harrison Karanja Kairo, the OP, and mentioned<BR>
> that he could consult with the product's R&D team at Safaricom, I did say,<BR>
> in my initial response something like "I am not sure they are<BR>
> allowed/willing to work with you on this as I already see securityissues<BR>
> coming up". I was expressing the same fears as Alex in a "diplomatic"<BR>
> manner. Perhaps you can prove me wrong, but what Harrison Karanja had wanted<BR>
> was something akin to grabbing that magic code that accompies an M-PESA<BR>
> transaction and use it to validate a transaction. So, if only to prove<BR>
> Gakuru wrong, could you kindly ask Pauline Vaughan to help the OP (one,<BR>
> Harrison Karanja) with the necessary advise regarding his query? I don't<BR>
> think that will be easy for you, as you are likely to let go of something<BR>
> you see already as a great business product, no?<BR>
><BR>
> Gakuru did not at all say Safaricom is bad. Well, Safaricom is big, for sure<BR>
> as you say, and since you know it, let me also tell you that it's so big<BR>
> that it's getting out of control as you are no longer quite capable of<BR>
> efficiently "listening to the large number of clientele whenever they have<BR>
> problems". This has come up before during a discussion on outsourcing. So<BR>
> when you talk of "big", please also consider being "big" in serving the<BR>
> customers, and potential competitors like Harrison.<BR>
><BR>
> Just my 2 cents, which you can credit to my M-PESA account below:-)<BR>
><BR>
><BR>
><BR>
><BR>
> --<BR>
> Best regards,<BR>
> Odhiambo WASHINGTON,<BR>
> Nairobi,KE<BR>
> +254733744121/+254722743223<BR>
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _<BR>
><BR>
> "Oh My God! They killed init! You Bastards!"<BR>
> --from a /. post<BR>
> _______________________________________________<BR>
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