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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I understand your frustrations. But being
a technical person (I assume) you know that things go wrong sometimes. Even my
desktop which is not tampered with day to day sometimes just does not work for
some reason.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The cutting over to the new IN was a
massive and complex undertaking (not done many times for sure) and although we
have had some problems – most notably with SMS deliveries – it was
done, by our standards, quite smoothly. Can you imagine transferring over 12
million customer records, profiles and balances in 4 hours!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The problem with sms was if you were out
of coverage or had your phone off for some time the SMSC “lost”
you. we hope we have solved the problems now.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face="Times New Roman"><span
style='font-size:10.0pt;color:navy'>Michael<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><i><font size=2 color=navy face="Times New Roman"><span
style='font-size:10.0pt;color:navy;font-style:italic'>CEO<o:p></o:p></span></font></i></p>
<p class=MsoNormal><i><font size=2 color=navy face="Times New Roman"><span
style='font-size:10.0pt;color:navy;font-style:italic'>Safaricom Limited</span></font></i><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Odhiambo <st1:State w:st="on"><st1:place
w:st="on">Washington</st1:place></st1:State><br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, February 28, 2008
6:29 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Michael Joseph<br>
<b><span style='font-weight:bold'>Cc:</span></b> KICTAnet ICT Policy
Discussions<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [kictanet] SMS
Service by the 2 Operators</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Thu, Feb 28, 2008 at 4:41 PM, Michael Joseph <<a
href="mailto:MJoseph@safaricom.co.ke">MJoseph@safaricom.co.ke</a>> wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I have already replied to Edith directly.<br>
<br>
There was a problem on Sunday (after cutover to our new IN) where some<br>
subscribers sms's were not delivered. This was fixed on Sunday (it also<br>
applied to me). If you have this problem, suggest you switch your phone<br>
off for 2 minutes and try again. If you still have this problem let me<br>
know.<br>
<br>
Its amazing how quickly you assume the worst of us!<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> <br>
Not quickly, Sir:-)<br>
<br>
It's the expected behaviour when one pays for a service. They don't expect
hitches like these. Mine was such that some SMS were getting delivered while
some were not. I tried to establish a pattern, whether it was prefix related,
but it wasn't, so I decided to call CC (Customer Care), and was told the same:
Switch off and on for a few minutes. It was hard to "buy" that as a
solution so I just said my prayers and later it just worked.<br>
Of course you had put an ad on the papers regarding the maintenance. The only
problem with that as was it said you only expected it to affect prepaid
customers.<br>
I, being an Advantage customer, never expected to be affected, so I believe I
(as an individual) am/was entitles to that assumption that you fear:-) It might
be the same case with Adera, but I don't know.<br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
<st1:City w:st="on"><st1:place w:st="on">Nairobi</st1:place></st1:City>,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
<br>
"Oh My God! They killed init! You Bastards!"<br>
--from a /. post <o:p></o:p></span></font></p>
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