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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I think this is a quality of service issue….and
therefore a bigger debate.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Edith <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Odhiambo
Washington [mailto:odhiambo@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 28 February 2008 15:56<br>
<b><span style='font-weight:bold'>To:</span></b> Edith Adera<br>
<b><span style='font-weight:bold'>Cc:</span></b> KICTAnet ICT Policy
Discussions<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [kictanet] SMS
Service by the 2 Operators</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Thu, Feb 28, 2008 at 2:20 PM, Edith Adera <<a
href="mailto:eadera@idrc.or.ke">eadera@idrc.or.ke</a>> wrote:<o:p></o:p></span></font></p>
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<p style='margin-bottom:12.0pt'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Mobile Operators,</span></font><o:p></o:p></p>
<p style='margin-bottom:12.0pt'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Is there any particular
reason why about 70-80% of sms are not being delivered in the last 1 month or
so?</span></font><o:p></o:p></p>
<p style='margin-bottom:12.0pt'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
I thought this applied to me alone:-)<br>
However, are there representatives of mobile operators (who are at the level of
addressing such matters) on this forum?<br>
I remember one request that we should not expect MJ to be at such a level, so
maybe you could just call 200 for Safaricom and 700 for Celtel.<br>
However, I must note one point even if it offends others: Celtel Customer care
is better in response and problem resolution so I am positive they will address
your issues adequately, and to your satisfaction. I've experienced this since
2000. My experience with Safaricom has been painful, especially with support,
but mostly with their billing.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br clear=all>
<br>
-- <br>
Best regards,<br>
Odhiambo WASHINGTON,<br>
<st1:City w:st="on"><st1:place w:st="on">Nairobi</st1:place></st1:City>,KE<br>
+254733744121/+254722743223<br>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>
<br>
"Oh My God! They killed init! You Bastards!"<br>
--from a /. post <o:p></o:p></span></font></p>
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