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<div class=Section1>
<p class=MsoNormal><st1:country-region w:st="on"><st1:place w:st="on"><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Kenya</span></font></st1:place></st1:country-region><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Our services start from 1750 Skyvision to
about 3000 USD on other Sats per M simplex<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> kictanet-bounces+kai.wulff=kdn.co.ke@kictanet.or.ke
[mailto:kictanet-bounces+kai.wulff=kdn.co.ke@kictanet.or.ke] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Eric Osiakwan<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, March 20, 2007
17:28<br>
<b><span style='font-weight:bold'>To:</span></b> kai.wulff@kdn.co.ke<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [kictanet] [Fwd:
[Fibre-for-africa] Fibre optic delays cost5000jobs a month]</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Kai said "Assume a 1 Mbps duplex Sat capacity costs USD 6 000 per
month (it is actually lower)"<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Which country (s) have this cost?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Eric here<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On 20 Mar 2007, at 20:01, Kai U. Wulff wrote:<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hello,<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>As much as I agree that we need at least 2 cables, please see the
following<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>cost calculation:<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Assume a 1 Mbps duplex Sat capacity costs USD 6 000 per month (it is<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>actually lower).<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Compression for good quality ranges from 8 Kbps to 16 Kbps, so let's
take an<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>average of 12.8Kbps<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>So on one Mbps you can have a minimum of 80 calls or 4800 call minutes
per<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>hour. On a 20 hour operation this leads to 96 000 call minutes per day
a and<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>in a 30 day month to 2 880 000 call minutes per month.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>You communication cost per call minute = 0.14 KSH !!<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>If you say your call centre is only loaded by 50% = a quarter of a KSH
per<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>call minute.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>What is the cost of electricity, labor, rent ... in perspective?<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I still believe we can build competitive call centers even on SAT
basis!<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Rgds<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Kai<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>-----Original Message-----<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>From: kictanet-bounces+kai.wulff=<a
href="mailto:kdn.co.ke@kictanet.or.ke">kdn.co.ke@kictanet.or.ke</a><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>[<a href="mailto:kictanet-bounces">mailto:kictanet-bounces</a>+kai.wulff=<a
href="mailto:kdn.co.ke@kictanet.or.ke">kdn.co.ke@kictanet.or.ke</a>] On Behalf
Of<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><st1:City w:st="on"><st1:place w:st="on"><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>alice</span></font></st1:place></st1:City><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Sent: Tuesday, March 20, 2007 18:06<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>To: <a href="mailto:kai.wulff@kdn.co.ke">kai.wulff@kdn.co.ke</a><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Subject: [kictanet] [Fwd: [Fibre-for-africa] Fibre optic delays cost<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>5000jobs a month]<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Fibre optic delays cost 5000 jobs a month<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>By Steve Mbogo, Business Daily, March 20, 2007<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Every month that passes without <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region> having a fibre optic cable
link to<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>the rest of the world, the country loses an opportunity to create 5,000<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>jobs.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>The figure, based on data collected by Business Daily interviews with<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>individuals involved in making <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region> a hub for Business Process<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Outsourcing (BPO).<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>BPO involves hiring of vendors to handle business processes like
customer<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>care, accounting, and content provision.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><span class=apple-converted-space><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></font></span>In
<st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>,
call centres and publishing content provision are the main<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>focuses, but other examples of BPO include human resources, accounting<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>and payroll outsourcing.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Dave Stewart, general manager of <st1:place w:st="on"><st1:City w:st="on">KenCall</st1:City>,
<st1:country-region w:st="on">Kenya</st1:country-region></st1:place>’s largest
call-centre,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>said while foreign investors are looking at <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region> as a good destination<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>for BPO, the lack of a fibre link is stifling some.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>“This (fibre link) is a must if there is to be a serious investment in<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>this area,” said Stewart.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Currently established businesses, like KenCall, have no choice but to
use<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>the expensive bandwidth through the satellite network.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Mr Stewart, whose call centre employs 300 people, spends $30,000 to<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>$70,000 (Sh2.1m to Sh4.9m) for the bandwidth.<span
class=apple-converted-space> </span>BPO players estimated the<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>advent of the fibre-optic cable could reduce bandwidth costs by 60 per<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>cent. But cautioned that a single cable might not make a difference as
it<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>will run like a monopoly.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Outsourcing operations have thrived in<span
class=apple-converted-space> </span>developing countries like <st1:country-region
w:st="on"><st1:place w:st="on">India</st1:place></st1:country-region><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>which have sufficient, and cheap enough bandwidth as well as educated<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>human resources and sound legal and financial infrastructure.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Educated work force<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Industry players feel <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
is well positioned to become a preferred BPO<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>hub, despite not measuring up on bandwidth. “<st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region>’s competitiveness in<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>terms of human resources is very high,” said Mr Stewart. “<st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>, like<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><st1:country-region w:st="on"><st1:place w:st="on"><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>India</span></font></st1:place></st1:country-region>,
has a very highly educated work force. The accents here are very<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>popular with the Americans and the Europeans,” he added.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>And unlike in the West where most see call centre careers as a stepping<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>stone to other opportunities, in <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region> being employed in a call
centre is<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>regarded as a career.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>“This is a potential for growth.” Mr Wallace Gichoho the chief
executive<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>of Call Centre Africa Ltd and chairman of Kenya ICT Service Exporters<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>(KISE) said the type of employees that Call Centres look for are those<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>that may not make the universities cut off point but had fared well in
the<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>key subject that would enable a company develop skill in them.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>This forms a majority of the potential working force and has proved
more<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>stable than graduate employees.<span class=apple-converted-space>
</span>Mugure Kabugua’s BPO company, Preciss<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>offers a service called PrecissPatrol that prowls the Internet on
behalf<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>of clients, and the company is planning a call centre.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>She said the business environment for BPO is improving thanks to the<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Government encouraging more investment.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>She says the local industry is getting attention from international BPO<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>concerns. Estimates on how many jobs could be created vary. While Ms<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Kabugua suggested “hundreds of thousands,” Waudo Siganga, the chairman
of<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>the Computer Society of Kenya said a well-functioning BPO industry can<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>create an estimated 60,000 jobs every year, supported by more than 400<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>companies licensed to offer information communication technology
training.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Meanwhile, Dr Wahome Gakuru, a coordinator for Government’s Vision 2030<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>development plan, said BPO could created “millions of jobs,” for young<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>professionals.<o:p></o:p></span></font></p>
</div>
<div style='min-height: 14px'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Whichever number is correct, the sector is getting attention from the<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
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