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<b>DATES: 19th March – 23rd March or<br>
</b> <b>26th March -30th March <br>
VENUE: Safari Park Hotel<br>
PRICE: Kshs. 69,500 per person<br>
</b><br>
</span><font color="#fe0000"><font size="5"><span style="font-size: 16px;">What and Why?<br>
</span></font></font><span style="font-size: 12px;"><b><br>
With a Quality Management System you demonstrate predictability of your
internal operations and ability to meet customer requirements. An
effective Quality Management System will help enhance customer
satisfaction.<br>
</b> <br>
<b>Quality management</b> is what organizations practice to ensure that
their procedures conform to the customer's requirements. Moving away
from ad hoc processes gives you an overview that makes your internal
processes easier to <b>manage</b>, <b>measure</b>, and <b>improve</b>. It is the first step on a journey toward continual business improvement.<br>
<br>
<b><u>Taking control of your processes for improve bottom-line<br>
</u></b><br>
An implemented and documented Quality Management System enables you to
control your different internal processes as defined by your scope:<br>
</span></font><ul><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">You will increase your <b>efficiency</b> and minimize the risk that obligations to customers are not met.
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">You have a foundation from which to gradually <b>improve</b> your internal processes and strengthen your organization's ability to meet strategic objectives.
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">You can measure your management system against various international and industry <b>standards</b> through third party certification. <br>
</span></font></li></ul><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Putting your customer first<br>
</b>A company working according to a Quality Management System is a
more efficient and effective company. In addition, you will see that
staff <b>responsibility</b>, <b>motivation</b>, and <b>commitment</b>
will improve. A certified Quality Management System is also
increasingly a condition of contract. The certificate proves to
customers that you have the necessary systems in place to fulfill your
obligations to them.<br>
<br>
<b><u>What standards can you be certified to?<br>
</u></b>To get on the road to certification, you should begin by reading about:<br>
<br>
The international <font color="#fe0000">ISO 9001:2000</font> quality management standard applicable to any manufacturing or service industry.<br>
<br>
</span><font color="#fe0000"><font size="5"><span style="font-size: 16px;"><u>ISO 9000 Series ISO 9000 Series ISO 9001:2000<br>
</u></span></font></font><span style="font-size: 12px;"><br>
<b>An ISO 9001:2000 certificate proves that your Quality Management
System has been certified against a best practice standard and found
compliant. Issued by a third party certification body/registrar, the
certificate lets customers know they can trust that you have
implemented the necessary internal processes to meet obligations.<br>
</b><br>
The internationally recognized ISO 9001:2000 standard is generic. It is
not a product standard, but applicable to any manufacturing or service
industry. Created by the International Organization for Standardization
(ISO), its objective is to set international requirements for Quality
Management Systems.<br>
<b><br>
<u>Upgraded version<br>
</u></b>ISO 9001:2000 is the latest version of the standard, issued
December 15, 2000. The new edition has combined 1994 editions of ISO
9001, ISO 9002, and ISO 9003.<br>
<b><br>
<u>What is different?<br>
</u></b>The new standard places more emphasis on continual improvement
and customer satisfaction than the 1994 versions. It applies to the
processes of an organization that influence quality.<br>
<br>
The major clauses in the new standard are:<br>
</span></font><ul><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Quality Management System
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Management Responsibility
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Resource Management
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Product Realization
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Measurement, Analysis, and Improvement<br>
</span></font></li></ul><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><br>
<b><u>Where do I go from here?<br>
</u><br>
</b>For third party certification, you need to implement an effective
Quality Management System complying with the requirements of the
standard. The first step is to get on the road to certification.<br>
<br>
</span><font color="#fe0000"><font size="5"><span style="font-size: 16px;"><u>Road to Certification<br>
</u></span></font></font><span style="font-size: 12px;"><br>
<b>Certification, or registration, to a standard is the outcome of a
successful assessment by an independent third party like Ignite
Consulting. After having decided on the management system you wish to
implement, there are certain steps to get you started.<br>
<br>
</b>Experience has shown that some simple tips, often seemingly
trivial, have proven invaluable to companies seeking certification. As
you set out, keep these in mind:<br>
<br>
</span></font><ul><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Make sure you begin the process with the <b>right attitude.
</b></span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Have a complete <b>understanding of the concept </b>set<b> </b>forth in the standard, and use the standard as a guide template to define your management system.
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Know what <b>application and implications of the </b>standard will mean to your company.
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Use the standard as a <b>tool for improvement.
</b></span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">Have an<b> understanding of the risks and processes </b>that affect your organization's ability to realize its business strategy.<br>
</span></font></li></ul><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><br>
Select your<b> partner</b> (certification body/registrar) carefully.<br>
<br>
<b><u>What steps should I follow?<br>
</u><br>
</b>Below you will find 10 general steps that will take you down the road to certification:<br>
<br>
</span></font><ol><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Assemble a team and define your strategy: </b>The
adoption of a management system needs to be the strategic decision of
the whole organization. It is vital that your senior management is
involved in the creation process. They decide the business strategy
that an efficient management system should support. In addition, you
need a dedicated team to develop and implement your management system. </span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Determine training needs</b>:
Your team members responsible for implementing and maintaining the
management system(s) will need to know the full details of the
applicable standard(s). There is a wide range of courses, workshops,
and seminars available designed to meet these needs. We provide a
number of public and in-house training courses. Contact Ignite
Consulting for more information. </span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Obtain a standard: </b>Obtain
and read a copy of the standard to familiarize yourself with the
requirements. Then you should decide if certification/registration to
this standard makes good sense for your organization. </span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Review literature and software: </b>There
is a large amount of published information available that is designed
to assist you in understanding and implementing a standard. </span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Review consultant options</b>:
Independent consultants will be able to advise you of a workable,
realistic, and cost effective strategy plan for implementation. </span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Develop a management systems manual</b>:
Your management systems manual should describe the policies and
operations of your company. Through the manual, you will provide an
accurate description of the organization and the best practice adopted
to consistently satisfy customer expectations. </span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Develop procedures</b>:
Procedures describe the processes of your organization, and the best
practice to achieve success in those processes. These procedures should
answer the following questions about each process:<br>
</span></font><ul><ul><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">why
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">who
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">when
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">where
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">what
</span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">how <br>
</span></font></li></ul></ul></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Implement your management system</b>:
Communication and training are key to a successful implementation.
During the implementation phase, your organization will be working
according to the procedures that were developed to document and
demonstrate the effectiveness of the management system. </span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Consider a pre-assessment</b>:
You can choose to have a preliminary evaluation of the implementation
of your management system by a certification body/registrar. The
purpose of this is to identify areas of non-conformance and allow you
to correct these areas before you begin the accredited certification
process. Receiving a non-conformance means that a particular area of
your management systems is not compliant with the requirements of the
standard. </span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><b>Select a certification body/registrar</b>:
Your business relationship with the certification body/registrar will
be in place for many years, as your certification has to be maintained.
In this age of corporate scrutiny, it is imperative to choose a
certification body/registrar with a reputation beyond reproach.<br>
</span></font></li></ol><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><br>
</span><font color="#fe0000"><font size="5"><span style="font-size: 16px;">Why Ignite Consulting?<br>
</span></font></font><span style="font-size: 12px;"><br>
<b>All management system certificates are not equal. Ignite offers more
than a ticket to trade. When partnering with us, you begin a journey
toward business improvement, and ultimately business excellence.<br>
</b><br>
With the following qualities, we are well equipped to satisfy your organization's certification needs:<br>
</span></font><ol><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">We offer <b>Risk Based Certification</b>
as the standard way of conducting all management system certification.
With our risk-based approach to certification, you get more than just
a certificate. Our auditors will also evaluate how your management
system handles risks, i.e. identifying strengths, weaknesses, and
improvement opportunities. </span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">We provide a <b>"one stop shopping"</b>
concept by offering a range of both single and integrated certification
services that enhance the effectiveness of the certification process. </span></font></li><li><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;">We have partners <b>all over the world</b> that can provide <b>local service</b> to you. Our consultants and partners speak your language and know your local needs, customs, and market.<br>
</span></font></li></ol><font face="Verdana, Helvetica, Arial"><span style="font-size: 12px;"><br><span>
For more information access <a target="_blank" href="http://www.igniteconsulting.co.ke">www.igniteconsulting.co.ke</a> or call us on 254-20-3673250-9</span><br>
<br>
<br>
-- <br>
Catherine Murai <br>
Ignite Consulting & Investment Limited<br>
<br>
EDEN SQUARE <br>
7th Floor, Chiromo Road, Westlands<br>
P.O. Box 15568 00100 GPO Nairobi, Kenya<br>
<br>
Tel: 254-20-3673250-9<br>
Fax: 254-20-3673231<br>
Email: <font color="#0000ff"><u>njeri.murai@igniteconsulting.co.ke<br>
</u></font><span>URL: <a target="_blank" href="http://www.igniteconsulting.co.ke">www.igniteconsulting.co.ke</a></span><br>
<br>
<i>Professional, Life Skills Coaching, Value Added Training on Conformity and Compliance,<br>
Business Management, Organizational Development and Facilitation.</i></span></font><div> </div>Rebecca Wanjiku,<br>journalist,<br>p.o box 33515, <br>Nairobi.00600<br>Kenya.<br><br>Tel. 254 720 318 925<br><br><span>blog:<a target="_blank" href="http://beckyit.blogspot.com/">http://beckyit.blogspot.com/</a></span><div><br></div></div><br>
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