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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Alex I believe you saw this on the site,
isn’t it enough or what do you guys mean?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>“Due to a system upgrade that is currently in
progress, the Sasanet Free sms service and purchase of sms credits are
temporarily unavailable. Please check back again later”. </span></font></b></strong><b><span
style='font-weight:bold'><br>
<br>
<strong><b><font face="Times New Roman">We sincerely apologise for any
inconvenience caused, but strive to continually improve our service to you.<o:p></o:p></font></b></strong></span></b></p>
<p class=MsoNormal><strong><b><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Thanks,<o:p></o:p></span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></b></strong></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> kictanet-bounces+nicholas=tespok.co.ke@kictanet.or.ke
[mailto:kictanet-bounces+nicholas=tespok.co.ke@kictanet.or.ke] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Mike Theuri<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, February 21, 2007
3:10 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Nick<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [kictanet] Sasanet</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Perhaps there is more than meets the eye considering
their site seems to be up and running per a visual <span class=GramE>inspection
?</span> Is there more behind the scenes that might not be <span class=GramE>obvious
?</span><o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><span class=gmailquote><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>On 2/19/07, <b><span
style='font-weight:bold'>Alex Gakuru</span></b> <<a
href="mailto:alex.gakuru@yahoo.com">alex.gakuru@yahoo.com</a>> wrote:</span></font></span><o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Wouldn't you be curious to find out a very popular
free internet-based <a href="http://www.sasanet.co.ke" target="_blank"
onclick="return top.js.OpenExtLink(window,event,this)">www.sasanet.co.ke</a> is
now no longer working? I wonder why? <br>
<br>
/Alex<br>
<br>
<b><i><span style='font-weight:bold;font-style:italic'>Mike Theuri <<a
href="mailto:mike.theuri@gmail.com" target="_blank"
onclick="return top.js.OpenExtLink(window,event,this)">mike.theuri@gmail.com</a>></span></i></b>
wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><span class=GramE><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Alex, <br>
<br>
Thank you for sharing the blog on the anti-consumer setting in the country.</span></font></span>
The blog has very useful information that is not being shared with Kenyan
consumers and it is <span class=GramE>key</span> that consumer rights are
upheld. <span class=GramE>Your blog out to be brought to more attention of key
stakeholders in ICT and to consumers alike.</span> <br>
<br>
Yes, the Ministry and CCK are best placed to authoritatively comment on such an
issue. However I believe that what AT&T is discontinuing is the ability to
use a "call back" number from Kenya to the US. It is very likely that
the call back numbers which are 0800 numbers are no longer profitable for
AT&T especially given that they cost as high as $3/min. Technically they
are supposed to be cheaper to use than if one was to "call back" the
US direct from any other country be it Kenya or the UK. However with AT&T's
rate to call the US from Kenya as high as it is and with local providers
beating their tariffs they may have opted to drop this service. What this might
do, is it might leave AT&T US based customers unable to call the US using
their AT&T calling cards for what would otherwise be exorbitant prices. <br>
<br>
The wording of the AT&T notice on the lack of no future support for calls
originating from Kenya wasn't very clear and after some digging around it
appears that it referred to users of AT&T who utilize call back services
while traveling overseas, it might just be due to stiff competition now that
VOIP has been deregulated and tariffs have fallen (though not low enough) and
that no one in their right mind would be willing to pay $3+ per minute for a
call to the US when for a extremely small fraction one could make the same
phone call at a lower rate. <br>
<br>
Even then the tariffs in general are not fair enough for Kenyan consumers and
it is an uphill battle to enforce changes when some of the largest tax payers
happen to be communication providers. It is unthinkable that the government
would do much to jeopardize a large and steady tax revenue stream to save the
honorable consumer. Increasingly huge profits in a formerly depressed and now
recovering economy like ours raise the question whether the consumer is getting
a fair deal. It is akin to oil companies making several times over some nations
GDP in profits and claiming that they are struggling themselves and offering
the best prices possible. Price regulation in the industry is something that should
be looked into to further to try and strike a fair balance between <span
class=GramE>consumers</span> needs and investors return on equity. <br>
<br>
Mike<o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><span class=gmailquote><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>On 2/18/07, <b><span
style='font-weight:bold'>Alex Gakuru</span></b> <<a
href="mailto:alex.gakuru@yahoo.com" target="_blank"
onclick="return top.js.OpenExtLink(window,event,this)"> alex.gakuru@yahoo.com</a>>
wrote:</span></font></span><o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Mike:<br>
<br>
Although this is a consumer issue, you may notice we have quite some domestic
wars with the prevailing anti-consumer setting, <a
href="http://ictconsumer.blogspot.com/" target="_blank"
onclick="return top.js.OpenExtLink(window,event,this)">http://ictconsumer.blogspot.com/</a>
for example.<br>
<br>
By engaging foreign networks, I am afraid the ICT Consumers Association of
Kenya could be considered acting <i><span style='font-style:italic'>ultra vires</span></i>
thus the Ministry of Information and Communications, CCK, and perhaps also
Foreign Affairs are best suited to comment. <br>
<br>
Would a provocative question, like "why has a private US telco
unilaterally cut-off communication from Kenya to the US jeopardizing both a
basic human right and the national outsourcing strategy" earn a quick
response from government? <br>
<br>
<span class=GramE>rgds</span>,<br>
<br>
Alex<br>
<br>
<b><i><span style='font-weight:bold;font-style:italic'>Mike Theuri <<a
href="mailto:mike.theuri@gmail.com" target="_blank"
onclick="return top.js.OpenExtLink(window,event,this)"> mike.theuri@gmail.com</a>></span></i></b>
wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>As an after thought, this may mean calls dialed
through this number which by itself is a very expensive option and which may
reflect the effects of voip and lowered costs of international calls: <br>
<br>
Kenya 0-800-2201-15 (608) <o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><span class=gmailquote><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>On 2/18/07, <b><span
style='font-weight:bold'>Mike Theuri</span></b> <<a
href="mailto:mike.theuri@gmail.com" target="_blank"
onclick="return top.js.OpenExtLink(window,event,this)"> mike.theuri@gmail.com</a>>
wrote:</span></font></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Does anyone know why the below might be the <span
class=GramE>case ?</span> AT&T printed this in small print on bills sent to
customer in January. <span class=GramE>Considering <br>
that</span> AT&T is the largest telco in the US this is a serious issue :<br>
<br>
International Call Origination: <br>
Effective March 1, 2007, our International Call<br>
Origination service will change. Current access<br>
<span class=GramE>numbers</span> for calls originating internationally<br>
<span class=GramE>will</span> change. Please visit <a
href="http://att.com/dialing-guide" target="_blank"
onclick="return top.js.OpenExtLink(window,event,this)">att.com/dialing-guide </a><br>
<span class=GramE>to</span> print the new dialing-guide for your reference; <br>
or call the number on your bill to order a new<br>
<span class=GramE>dialing</span> guide. Calls from Kenya to US will<br>
<span class=GramE>no</span> longer be supported. International <span
class=GramE>to <br>
international</span> calling from St. Martin will no <br>
longer be supported. Also, <span class=GramE>International <br>
service</span> will be expanded to over 60 additional<br>
<span class=GramE>countries</span>. To find out rates and countries where<br>
<span class=GramE>we</span> provide service, please visit <br>
<a href="http://att.com/intl-rates" target="_blank"
onclick="return top.js.OpenExtLink(window,event,this)">att.com/intl-rates </a>.<br
style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>The fish are biting.<br>
<a
href="http://us.rd.yahoo.com/evt=49679/*http:/searchmarketing.yahoo.com/arp/sponsoredsearch_v2.php?o=US2140&cmp=Yahoo&ctv=Q107Tagline&s=Y&s2=EM&b=50"
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<p class=MsoNormal style='margin-left:.5in'><span class=GramE><span class=ad><font
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