[kictanet] Safaricom repossessing numbers (What the heck!)

Wed Sep 9 22:13:35 EAT 2020

The person who Safaricom gave my line to just changed by Facebook
password... I had to act very fast to interrupt the takeover of my account
and re-change the password.

This is insane! See below... I am in Malawi so imagine if I didn't just
happen to be looking at my email when the alert came in?
[image: image.png]

On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> The more and more I read sentiments here the more and more I see a case
> for a class-action suit against Safaricom. I thought I had suffered alone,
> I am glad I'm not alone.
>
> Warm regards,
>
> Edwin Kiama
>
> Thoughts become things... choose the good ones!
>
>
>
>
>
> *-----------------------------------------------------------------------------------------------------------------------------*
> *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur,
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>
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>
> *The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless Kenyans.
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> "Never doubt that a small group of thoughtful, committed people can change
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>
> On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> I agree with Washington's sentiments, especially given that Safaricom's
>> biggest earnings come from data and Mpesa. Furthermore, in some countries,
>> the numbers often revoked are not even registered, as in those lines one
>> acquires at the airport from a vending machine. But in Kenya where we have
>> by law have to register each number, the terms of qualifies as an active
>> use should be reviewed given all the arguments that have been raised
>> concerning identity, privacy and security issues,
>> Best
>> Beryl
>>
>>
>> On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>>> This is all well n good. The blanket of transactions then needs to
>>> include mpesa tx.
>>>
>>> On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, <
>>> kictanet at lists.kictanet.or.ke> wrote:
>>>
>>>> Hi Brian,
>>>>
>>>>
>>>>
>>>> We are very sorry for your experience, and thank you for taking time to
>>>> discuss the matter with us and also raise it in this forum.
>>>>
>>>>
>>>>
>>>> For some context, Safaricom’s adheres to global best practice as set
>>>> out by the ITU who state that a mobile number assigned to you should be
>>>> topped up at least once every 90 days in order to be considered an active
>>>> customer. Further, the Communications Authority’s reporting requirements
>>>> indicate that a number needs to undertakes a chargeable transaction within
>>>> 90 day period for it to be considered active. This includes, the making of
>>>> any chargeable outbound calls, sending chargeable SMSes, accessing mobile
>>>> data services or re-charging of your account.
>>>>
>>>>
>>>>
>>>> This is because numbering resources are limited, hence necessitating
>>>> their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have
>>>> now exhausted the 07XXXXXXXX series, requiring the addition of the
>>>> 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other
>>>> MNOs need to demonstrate to the CA that existing numbers allocated to them
>>>> are active and in use prior to being allocated a new mobile prefix. As a
>>>> result of this, unfortunately MNOs are unable to accommodate indefinite
>>>> assignment of numbers to customers, particularly where there is no usage.
>>>>
>>>>
>>>>
>>>> To communicate the above to our customers, we clearly state in our
>>>> Conditions of Use of our Services that customers are required to have a
>>>> chargeable transaction within 120 days (an extra 30 days over and above the
>>>> standard 90 days) in order to keep their numbers active. In the absence of
>>>> the same, the Conditions further state that we reserve the right to
>>>> deactivate and recycle the number assigned to a customer due to inactivity.
>>>>
>>>>
>>>>
>>>> In your particular case, we note that you had not topped up the number
>>>> since November 22nd 2019. We further note that there was no chargeable
>>>> transaction for a period of at least 120 days. We sent you several
>>>> notifications via SMS (at least three according to our customer care team)
>>>> before the number was recycled to request that you recharge so that it did
>>>> not expire. These notifications are standard practice for all
>>>> customers whose numbers are in a similar state.
>>>>
>>>>
>>>>
>>>> Regarding the identity issue, we encourage all customers to ensure
>>>> their relevant number remains active for as long as they may need it. It is
>>>> also worth mentioning that several of the sites you have mentioned also
>>>> have alternate means to enable users to either change their number to a new
>>>> one, or to switch their authentication method as necessary.
>>>>
>>>>
>>>>
>>>> I am available to engage further with you on this if needed.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> Steve
>>>>
>>>> *Chief Corporate Affairs Officer*
>>>>
>>>> *Safaricom PLC*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* kictanet <kictanet-bounces+schege=
>>>> safaricom.co.ke at lists.kictanet.or.ke> *On Behalf Of *Brian Munyao
>>>> Longwe via kictanet
>>>> *Sent:* Monday, September 7, 2020 2:13 PM
>>>> *To:* Stephen Chege <SChege at Safaricom.co.ke>
>>>> *Cc:* Brian Munyao Longwe <blongwe at gmail.com>
>>>> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the
>>>> heck!)
>>>>
>>>>
>>>>
>>>> This is clearly a (big) problem.
>>>>
>>>>
>>>>
>>>> I sincerely hope that folk at MOICT and CA are following this
>>>> discussion. This is squarely a policy/regulatory issue. SAfaricom is not
>>>> going to "help" anyone of their own volition.
>>>>
>>>>
>>>>
>>>> Mblayo
>>>>
>>>>
>>>>
>>>> On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet <
>>>> kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>> Interesting subject. I bought a line recently, and I now get reminder
>>>> texts from Dlight that are meant for someone named Jane Kosgei reminding
>>>> her to make daily payments. The line was also used to take a loan on
>>>> Branch, who are also sending reminders that this needs to be paid. It was
>>>> used to set up a Facebook account, and Lord knows which other accounts I am
>>>> yet to discover.
>>>>
>>>> As far as I'm concerned, I bought a new line, and it's not my job to
>>>> reach out to these people and ask them to remove my number. I've tried with
>>>> Dlight, but they still send texts every day. The service provider should
>>>> alert you when you buy a new line showing which services it is subscribed
>>>> to, or is this too much to ask?
>>>>
>>>>
>>>>
>>>> *Eric Mugendi*
>>>>
>>>> about.me/mugendi
>>>>
>>>> [image: Image removed by sender. Eric Mugendi on about.me]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet <
>>>> kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>> I remember losing a number that way before mpesa became a thing. The
>>>> inconvenience was simple, notifying people of your change in number, losing
>>>> a few deals and life resumed. Not so much anymore with mpesa, ecitizen,
>>>> KRA, and many other 2FA services being linked to this number.
>>>>
>>>>
>>>>
>>>> I believe with Mpesa effectively acting as a bank account for people
>>>> now, the current quiet 6 month countdown is not very ergonomic. With people
>>>> using other providers as primary and keeping the safaricom line as
>>>> secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification
>>>> methods on this pending loss of line. I mean we get birthday texts, it is
>>>> not any more difficult to implement.
>>>>
>>>>
>>>>
>>>> Either by sending emails a month to expiry, texts to your primary line
>>>> (the saf one in this case) and/or a secondary line. Even option for next of
>>>> kin. This gives one an option to salvage the issue before it turns quite
>>>> tumultuous. With our numbers being our identity in very many services.
>>>>
>>>>
>>>>
>>>> I remember Big Green was handing over KSh. 500m of unclaimed assets to
>>>> UFAA a short while ago, so there is alot done right, this just needs mild
>>>> sanding.
>>>>
>>>>
>>>>
>>>> Regards.
>>>>
>>>>
>>>>
>>>> On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet <
>>>> kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>> Listers,
>>>>
>>>>
>>>>
>>>> I think it might be good to give a right to reply to Safaricom on this
>>>> issue, not sure if Steve is still on the list or if this issue has been
>>>> brought to his attention. I personally would like to be educated on the
>>>> current state of affairs.Many folks are buying simcards for frivolous
>>>> reasons and throwing them away, i guess it is a tough balance for the
>>>> Telcos and
>>>>
>>>>
>>>>
>>>> On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, <
>>>> kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>> Pole sana Brian,
>>>>
>>>>
>>>>
>>>> On this one, many people can relate. I look forward to a solution that
>>>> will ensure we get to keep our lines and have to give express authority to
>>>> have the same transfered.
>>>>
>>>>
>>>>
>>>> Wainaina
>>>>
>>>>
>>>>
>>>> On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, <
>>>> kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>> Totally agree with you Maria!
>>>>
>>>>
>>>>
>>>> On Fri, Sep 4, 2020, 10:37 PM maria at afrikaict via kictanet <
>>>> kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>> Hi Brian and Listers:
>>>>
>>>>
>>>>
>>>> That’s odd but understandable. Have had my Safcom for the 20 years I
>>>> have been Washington DC Diaspora and yes there are times I have been gone
>>>> for several months fortunately not YEARS at a go!
>>>>
>>>>
>>>>
>>>> So the secret is just loading enough airtime and doing one small
>>>> transaction like buying airtime once a month!
>>>>
>>>>
>>>>
>>>> I did however have a shocking one with my Telkom Kenya line I have used
>>>> for 18 months 0770722018 just rudely assigned to someone else yet I was
>>>> MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE
>>>> OPTION!
>>>>
>>>>
>>>>
>>>> Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a
>>>> VERY SELECTIVE MANNER!
>>>>
>>>>
>>>>
>>>> My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one
>>>> fight it out hata kama ni KORTINI!
>>>>
>>>>
>>>>
>>>> My two cents take on the matter!
>>>>
>>>>
>>>>
>>>> Baraka,
>>>>
>>>> Maria
>>>>
>>>> On Friday, September 4, 2020, Brian Munyao Longwe via kictanet <
>>>> kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>> Hi folk,
>>>>
>>>>
>>>>
>>>> It's been a long time. I hope you are all well?
>>>>
>>>>
>>>>
>>>> So - mimi niko na issue.
>>>>
>>>>
>>>>
>>>> My Safaricom number 0715964281 has apparently been repossessed and sold
>>>> to someone else. The other day I opened up my Safaricom app to send some
>>>> m-pesa to my daughter as she transits through Nairobi from Malaysia and
>>>> shock on me! It displayed the name as "Beatrice Chelangat"
>>>>
>>>>
>>>>
>>>> As many of you know - I have been "diaspora" for a good number of years
>>>> (close to 9) and am currently based in Malawi. I went to the Kenyans in
>>>> Malawi Whatsapp group and mentioned the issue and was told that my line is
>>>> gone because I failed to top up in over 6 months. (This is very true, I
>>>> think the last time I used the line was more than 8 months ago).
>>>>
>>>>
>>>>
>>>> What I find surprising is that this has never been a problem in the
>>>> preceding 9+ years that I have been diaspora. My line has many times gone
>>>> more than 6,7,8 months without a topup - but always "wakes up" when I load
>>>> airtime. And m-pesa has always worked. What gives?
>>>>
>>>>
>>>>
>>>> I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts
>>>> and many other digital assets / identity related items are linked to this
>>>> number which I have had for the past 15+ years. My digital identity (and
>>>> that of many others in similar predicament) is at risk. How did CA allow
>>>> this kind of reappropriation to happen without an extensive process?
>>>>
>>>>
>>>>
>>>> I would expect that at a minimum - after the expiry of a period of
>>>> non-use, and several alerts sent to the number Safaricom (or any other
>>>> mobile operator) should publish a gazette notice listing numbers (and
>>>> associated registered persons) they want to deactivate/repossess and allow
>>>> a period (3 months?) for the owners to claim their number. At the end of
>>>> this period then admittedly no one should complain.
>>>>
>>>>
>>>>
>>>> Otherwise as far as I am concerned I have just been the victim of a
>>>> sim-cloning scam perpetrated by the same company that provides me with the
>>>> telecoms service!
>>>>
>>>>
>>>>
>>>> I would like to hear what the thoughts of the many much brighter people
>>>> than me on this group are....
>>>>
>>>>
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Mblayo
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> **************************** Dr. Mary Ngunyi*
>>>>
>>>> *Afrika ICT Strategies Inc.*
>>>>
>>>> *Technology Consultant*
>>>>
>>>> *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
>>>>
>>>> *mariangunyi at gmail.com <mariangunyi at gmail.com> *
>>>>
>>>>
>>>>
>>>> This message contains privileged information protected under
>>>> INTERNATIONAL privacy and security laws.  If you receive this message by
>>>> error do not circulate it, it is an infringement on Afrika ICT Strategies
>>>> Inc., and the writer's personal privacy and data protection rights.
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>>>>
>>>>
>>>>
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>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>
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>>>> online that you follow in real life: respect people's times and bandwidth,
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>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>
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>>>> online that you follow in real life: respect people's times and bandwidth,
>>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
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>>>> _______________________________________________
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>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>> for people and institutions interested and involved in ICT policy and
>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>> online that you follow in real life: respect people's times and bandwidth,
>>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>>> not spam, do not market your wares or qualifications.
>>>>
>>>>
>>>>
>>>> C2 - Safaricom Internal
>>>>
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>>>> for people and institutions interested and involved in ICT policy and
>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>> online that you follow in real life: respect people's times and bandwidth,
>>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>>> not spam, do not market your wares or qualifications.
>>>>
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>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>> sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> online that you follow in real life: respect people's times and bandwidth,
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>> not spam, do not market your wares or qualifications.
>>>
>>
>>
>> --
>> Beryl
>> ***********************************************
>> Beryl Aidi
>> Freelance Campaign and Communication Specialist
>> Skype: beryl.aidi
>> Twitter: @thespannergal
>>
>> Darkness cannot put out the Light. It can only make God brighter. —Author
>> Unknown.
>>
>>
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>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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