[kictanet] [hate speech etc] Facebook to hire 100 content reviewers

[Patrick A. M. Maina]

Listers, ICYMI.. Facebook will reportedly hire 100 content reviewers.. finally something concrete in recognition of reality; though certainly not be an optimal number imo because it's still a 1:2Million moderator-to-user ratio, and the ideal target is ~1:1000 users meaning if they truly care about the societal impact, they need to hire at least 200,000 moderators to cover all of Africa to guarantee a clean and safe experience!
FB will have to eventually establish culture mapped moderation teams across (or for) different countries in Africa because each unit will only be as effective as its ability to detect cultural nuances, local slang and coded hate / mobilisation messages.

FB will also need to be upfront with potential hires that moderation is one of the dirtiest and most psychologically stressful jobs in ICT so hopefully FB will provide full mental health support and insurance  for them, including post contract counselling cover over several years. They also need to boost the headcount very quickly so they can rotate them and minimise repeated exposure to visual trauma i.e. to mitigate the risk of PTSD.
Their next moves in the coming weeks/months will signal whether their primary motivator is greed (hence this is just a PR stunt) or socially responsible profits. My thoughts...

https://www.capitalfm.co.ke/business/2019/02/facebook-to-open-sub-saharan-africa-content-review-centre-in-nairobi/amp/
Brgds,Patrick A. M. Maina[Independent Public Policy Analyst - Indigenous Innovations]
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