[kictanet] Safaricom 'Stealing' From Mpesa Users Who Buy Airtime For Subscribers With Okoa Jahazi Debt -

Mon Nov 19 10:11:20 EAT 2018

You have a point, but...

If that is the case Barrack, as a service provider - you should place it as
part of the User Experience Journey. The one thing I don't understand is
why do I need to understand that I need to pay your debt through terms and
conditions?

On Mon, Nov 19, 2018 at 10:04 AM Barrack Otieno <otieno.barrack at gmail.com>
wrote:

> Ahmed,
>
> Many thanks for your perspective but if indeed the service provider gave a
> warning that the person owed them some money and that you were assuming the
> role of a guarantor then look no further. Terms and conditions apply. Its
> just business. The elephant in the room is how do the service providers
> deal with Customers that abuse credit facilities, i suppose this system
> mimics the guarantor system used by bankers. When all is said and done,
> they cornered the party they were looking for.
>
> Regards
>
> Regards
>
> Regards
>
> On Mon, 19 Nov 2018 09:58 Ahmed Mohamed Maawy via kictanet <
> kictanet at lists.kictanet.or.ke wrote:
>
>> Hello Barrack,
>>
>> You have a point. But however, someone else's bad habits shouldn't be my
>> problem. Infact if its anyone's problem Safaricom should own it.
>>
>> Can you imagine walking into Carrefour and someone shoplifted an item and
>> your told you need to pay for it?
>>
>> On Mon, Nov 19, 2018 at 9:35 AM Barrack Otieno via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>>> Hi Wangari,
>>>
>>> I have seen the story but i don't see the problem here based on
>>> Safaricoms explanation. There are many people who take Okoa jahazi or
>>> Mshwari and throw away simcards hoping they can never be traced, it seems
>>> Safaricom is working overdrive to seal this loopholes. I guess this is an
>>> ethical issue that is double edged.
>>>
>>> Regards
>>>
>>> On Mon, 19 Nov 2018 09:28 WANGARI KABIRU via kictanet <
>>> kictanet at lists.kictanet.or.ke wrote:
>>>
>>>>
>>>> https://www.kahawatungu.com/2018/11/18/safaricom-stealing-mpesa-users-buy-airtime-subscribers-okoa-jahazi/
>>>>
>>>>
>>>> *A courteos response by the attendant to an aggrevated concerned client.
>>>>
>>>> Highlights how interlinked people are as FinTech becomes more
>>>> entrenched.
>>>>
>>>> For a business, this is a relatively sure way to repayments. As the
>>>> client interactions/contacts also become by default payers. An extension of
>>>> SACCO system which makes it one of the safest lending models.
>>>>
>>>> How far might a customer be liable to the debts of the Supermarket they
>>>> shop at? How much information about the Supermarket's debt profile would be
>>>> at any customers reach.
>>>>
>>>> Now that the favorite Mama Mboga is paid him mobile money also, then
>>>> millions of Kenyans would be caught up in this. Paying off her debts as
>>>> they just click twendelee... yes, yes, yes to the T&R.
>>>>
>>>> So who says that it is wrong, illegal? Or why?
>>>>
>>>> While in the sensation, most stones and spears may be thrown at the
>>>> service provider, it's high time the consumer groups wear their hat as
>>>> neutrals for a sober guide.
>>>>
>>>> Kindly, might the Consumer lobby enlighten on this.
>>>>
>>>> *(Whether the case is true or not partly true or very true - it would
>>>> still be good to know whether this is a model to watch out for or even
>>>> borrow from).
>>>>
>>>> Blessed new week!
>>>>
>>>>
>>>> Be blessed.
>>>> Regards/Wangari
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>>> for people and institutions interested and involved in ICT policy and
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>> sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> online that you follow in real life: respect people's times and bandwidth,
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
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>>
>>
>> --
>> *Ahmed Maawy*
>> Skype: ultimateprogramer
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>

-- 
*Ahmed Maawy*
Skype: ultimateprogramer
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