[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

Collins Areba arebacollins at gmail.com
Wed Jun 13 21:12:52 EAT 2018 

Yes @Harry, lots of crickets too.

I'm about six km south of the Safcom mast and 4G works just fine. (I think they backhaul using TKL / Nofbi though).

Regards,

Collins Areba,
Kilifi, Kenya.
Tel: +254 707 750 788 / 0731 750 788
Twitter: @arebacollins.
Skype: arebacollins
On 13 Jun 2018, 9:01 PM +0300, Harry Delano via kictanet <kictanet at lists.kictanet.or.ke>, wrote:
> @Wachira
>
> It was our Barack, with the feedback. I guess since the originator of the initial thread was Walu, it still points back to him.., but I guess he's somewhere around here..😉
>
> @Collins,
> Did you say Lodwar has 4G..? Will definitely go prospecting.  Where can one get the full 3G/4G spectrum coverage map, as it currently stands..?
>
> Harry
>
>
> > On Wed, Jun 13, 2018, 11:52 Wachira Kang'aru via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> > > @Walubengo,
> > > Thank you for the feedback and the kind words.
> > > @Keith and Collins, I have picked up the issues you have raised. I will share with the team for a resolution.
> > >
> > > Asanteni
> > >
> > > Wachira Kangaru
> > > Head of Department,
> > > Corporate Communications
> > >
> > > Safaricom House, Waiyaki Way
> > > P.O. Box 66827-00800
> > > Tel: +254 722 00 5362
> > > Twitter: @wkangaru
> > >
> > >
> > >
> > > > On Wed, 13 Jun 2018 at 08:13, Collins Areba via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> > > > > Just a quick feedback on county no 23:
> > > > >
> > > > > Lodwar: 4G works. (surprisingly well)
> > > > >
> > > > > Lorungum: about 45 clicks due west on your way to UG: 3G works. In between, spotty cell reception.
> > > > >
> > > > > Katilu, almost a hundred clicks due south of Lodwar has zero network. patchy Edge signal.
> > > > >
> > > > > Otherwise all good up here.
> > > > >
> > > > > Regards,
> > > > >
> > > > > Collins Areba,
> > > > > Kilifi, Kenya.
> > > > > Tel: +254 707 750 788 / 0731 750 788
> > > > > Twitter: @arebacollins.
> > > > > Skype: arebacollins
> > > > > On 13 Jun 2018, 12:42 AM +0300, Keith Andere via kictanet <kictanet at lists.kictanet.or.ke>, wrote:
> > > > > > This is excellent feedback Barrack.
> > > > > >
> > > > > > Good to know they delivered beyond expectations. Parts of limuru still have signal (both voice and data) challenges but najua wanaweza bado.
> > > > > >
> > > > > > Serikali read safaricom tafadhali.
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Keith.
> > > > > >
> > > > > > > On Tue, 12 Jun 2018, 18:17 Barrack Otieno via kictanet, <kictanet at lists.kictanet.or.ke> wrote:
> > > > > > > > Hi Listers,
> > > > > > > >
> > > > > > > > In June 2017 i raised an issue during the talk to Safaricom debate with regard to poor signal from Kisamese (Ole Polos division). I am happy to report that Safaricom went beyond my expectations and we actually have a 3 G signal. I am able to work comfortably from the location. Thanks Steve Chege and the team of engineers that you dispatched. Mnaweza kabisa. Please consider other areas in mashinani as well.
> > > > > > > >
> > > > > > > > Best Regards
> > > > > > > >
> > > > > > > > > On Mon, Feb 6, 2017 at 9:03 AM, Barrack Otieno <otieno.barrack at gmail.com> wrote:
> > > > > > > > > > Hi Walu,
> > > > > > > > > >
> > > > > > > > > > Many thanks for this discussion. I also appreciate the kind gesture
> > > > > > > > > > from the Safaricom to engage the general public, this is a great way
> > > > > > > > > > to start the year and we hope it continues the same way.
> > > > > > > > > >
> > > > > > > > > > My question regards mobile signal coverage of Kisamese and Olepolos
> > > > > > > > > > areas which are within 50 Kilometres from Nairobi. The quality of the
> > > > > > > > > > signal is very poor yet there is a growing urban populace. I had
> > > > > > > > > > raised this issue with Safaricom Customer service and they promised to
> > > > > > > > > > work on it but it has been a year waiting for some positive feedback.
> > > > > > > > > > Can our good friends at Safaricom do something about the blind spots
> > > > > > > > > > and strengthening of 3 G in the area?
> > > > > > > > > > By extension coverage is very bad and non existent as you move further
> > > > > > > > > > towards Magadi in particular Oltepesi and Tinga areas. I hope to get
> > > > > > > > > > some feedback on the plans Safaricom has to boost the signal in this
> > > > > > > > > > area.
> > > > > > > > > >
> > > > > > > > > > I will be back with more questions
> > > > > > > > > >
> > > > > > > > > > On 2/6/17, Walubengo J via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> > > > > > > > > > > Greetings Listers,
> > > > > > > > > > > Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom'
> > > > > > > > > > > online deliberations. Going straight into today's theme, we want you to
> > > > > > > > > > > share  your experiences, challenges, proposed solutions with regard to
> > > > > > > > > > > Safaricom Servicesalong any of the following lines:
> > > > > > > > > > >
> > > > > > > > > > > a) Affordability - (of Bandwidth, Databundles, SMS, Over The Top Services )
> > > > > > > > > > >
> > > > > > > > > > > b) Quality of Service - (Congestion,Dropped Calls, 2G, 3G, 4G)
> > > > > > > > > > >
> > > > > > > > > > > c) Data Protection & Intermediaryliability- (Premium Service Providers,
> > > > > > > > > > > Unsolicited sms, KRA & MPESA accounts)
> > > > > > > > > > >
> > > > > > > > > > > d) Privacy Issues -As the largest ISP,how is Safcom handling Censorship
> > > > > > > > > > > threats, Child online Protection from harmfulcontent, Security Cameras,
> > > > > > > > > > > etc)
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > The floor is open and we have only today.  So better start talking since
> > > > > > > > > > > tomorrow we move on to competition issues.
> > > > > > > > > > > -walu.
> > > > > > > > > > >
> > > > > > > > > > > -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day,
> > > > > > > > > > >
> > > > > > > > > > > 3. Innovators, Innovations & Suppliers Day,
> > > > > > > > > > >
> > > > > > > > > > > 4. Infrastructure & Universal Access Day,
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > 5. Technology & Elections Day
> > > > > > > > > > >
> > > > > > > > > > > 6. Emerging Issues+AOB
> > > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > --
> > > > > > > > > > Barrack O. Otieno
> > > > > > > > > > +254721325277
> > > > > > > > > > +254733206359
> > > > > > > > > > Skype: barrack.otieno
> > > > > > > > > > PGP ID: 0x2611D86A
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > --
> > > > > > > > Barrack O. Otieno
> > > > > > > > +254721325277
> > > > > > > > +254733206359
> > > > > > > > Skype: barrack.otieno
> > > > > > > > PGP ID: 0x2611D86A
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
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