[kictanet] eCitizen Service Down

Thu Jan 25 17:22:45 EAT 2018

I have been unable to do anything on the platform for the last two weeks in
relation to company registry matters.

This is serious.

*Ali Hussein*

*Principal*

*Hussein & Associates*

Tel: +254 713 601113

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim
<http://ke.linkedin.com/in/alihkassim>

13th Floor , Delta Towers, Oracle Wing,

Chiromo Road, Westlands,

Nairobi, Kenya.

Any information of a personal nature expressed in this email are purely
mine and do not necessarily reflect the official positions of the
organizations that I work with.

On Thu, Jan 25, 2018 at 5:09 PM, kanini mutemi via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> What is going on?
>
> On Tue, Jan 16, 2018 at 10:23 AM, Alex Watila via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> Good morning,
>>
>> Was wondering if the downtime had to do with the dispute elaborated in
>> the below story.
>>
>>
>>
>> Looks to me like an issue of an outsourcing contract going wrong
>>
>>
>>
>> Regards,
>>
>>
>>
>> Alex
>>
>>
>>
>>
>>
>> *From:* kictanet [mailto:kictanet-bounces+awatila=
>> yahoo.co.uk at lists.kictanet.or.ke] *On Behalf Of *Mwendwa Kivuva via
>> kictanet
>> *Sent:* Tuesday, January 16, 2018 8:53 AM
>> *To:* awatila at yahoo.co.uk
>> *Cc:* Mwendwa Kivuva <Kivuva at transworldafrica.com>
>> *Subject:* Re: [kictanet] eCitizen Service Down
>>
>>
>>
>> Depends how the convenience fee is used to improve the platform and lives
>> of Kenyans. Read on https://www.standardmedia.c
>> o.ke/business/article/2001266099/unmasking-the-legal-fight-
>> behind-ecitizen-deal-worth-billions
>>
>>
>>
>> On Jan 15, 2018 6:40 PM, "Admin CampusCiti via kictanet" <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> Kanini
>>
>>
>>
>> I’m with you on this. I love this service. And I honestly don’t mind that
>> convenience fee..if only it works.. :-)
>>
>>
>>
>> UX is basically non existent.
>>
>> *Ali Hussein*
>>
>> *Hussein & Associates*
>>
>> +254 0713 601113
>>
>>
>> Twitter: @AliHKassim
>> Skype: abu-jomo
>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>
>> Blog: www.alyhussein.com
>>
>>
>>
>> "Discovery consists in seeing what everyone else has seen and thinking
>> what no one else has thought".  ~ Albert Szent-Györgyi
>>
>>
>>
>> Sent from my iPad
>>
>>
>> On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> I like eCitizen I do (or rather the concept). But my interactions with
>> the platfrom always leave me with a bitter taste. It returns an error
>> message quite often. Of course customer care is a huge problem. Online
>> support is no better because they always tell you to call Customer Care.
>> It’s also not the most user friendly of platforms so you get stuck quite a
>> lot. Then there’s that controversial ‘convenience fee’ per transaction.
>>
>>
>>
>> On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> James
>>
>>
>>
>> You raise a very critical issue about critical government services. I’m
>> curious. Since Lilian from ICT has responded to Victor maybe she can come
>> back to us after consulting internally with answers to the following
>> questions:-
>>
>>
>>
>> 1. Where is the eCitizen Portal hosted and what are the SLA details?
>>
>> 2. Why is it so difficult to get anyone on the Customer Service Line?
>>
>> 3. There’s no recourse when there is an issue to resolve. In November I
>> had to pay twice for my driving license renewal. To date I’m not even sure
>> who to speak with for a refund.
>>
>> 4. For such a critical service we are past the stage of being ‘happy’
>> simply to have the service. As citizens we expect NOTHING BUT THE BEST from
>> Silicon Savannah.
>>
>> 5. When will the service be fully mobile enabled?
>>
>>
>>
>> It’s high time we elevate this service to world class standard. As it is
>> every time I think about using the service I start getting agitated.
>>
>>
>>
>> *Ali Hussein*
>>
>> *Principal*
>>
>> *Hussein & Associates*
>>
>> +254 0713 601113
>>
>>
>> Twitter: @AliHKassim
>> Skype: abu-jomo
>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>
>>
>>
>> "We are what we repeatedly do. Excellence, therefore, is not an act but a
>> habit."  ~ Aristotle
>>
>>
>>
>>
>>
>> Sent from my iPad
>>
>>
>> On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> Listers,
>>
>>
>>
>> Barack, I wonder whether those servers are here or out there. And if out
>> there, two critical questions arise:
>>
>>
>>
>> 1. What is the SLA agreement, and especially when it comes to getting the
>> service back within acceptable timeline(s)?
>>
>> 2. Why host away from the country, yet we have companies like Node and
>> Angani, who I believe have the various competencies to handle such locally?
>> Plus there is KIXP to support the traffic that comes through? I believe a
>> great number of the users of the system are local. Why not make it easier
>> and quicker?
>>
>>
>>
>> Just wondering.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>> On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> Teacher Karis,
>>
>>
>>
>> Maybe the servers are in another time zone, give them a few hours they
>> will be opened.
>>
>>
>>
>> Regards
>>
>>
>>
>> On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> I have been trying it since morning, it gives this error:
>> "503 Service Unavailable
>>
>> No server is available to handle this request."
>>
>>
>>
>> Its time they commit to a serious Service Level Agreement. Of late the
>> downtime has been frequent, I have been in the process of registering a
>> company and most of the time the service is not available. As a community,
>> we are supposed to speak up about this to save the millions of Kenyans
>> suffering from this inconvenience.
>>
>>
>>
>> The *503 Service Unavailable* error is an HTTP status code that means
>> the web site's server is simply not available right now. *Most of the
>> time, it occurs because the server is too busy or because there's
>> maintenance being performed on it*... Read on: https://www.lifewire.com/5
>> 03-service-unavailable-explained-2622940
>>
>>
>>
>> The error is most likely caused by simultaneous access by millions of
>> Kenyans, the servers they have can't handle that amount of traffic. They
>> should upgrade their data center. A Service Level Agreement will enforce
>> them to do that and Kenyans will get a convenient service.
>>
>>
>>
>> On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> Hi Listers,
>>
>>
>>
>> Anyone noticed that the ecitizen portal is down. I'm not sure how
>> frequently this happens but what's the acceptable downtime for such a
>> critical service. Or should we go back to manual backup?
>>
>>
>>
>> Victor
>>
>>
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>> ailman/options/kictanet/kelvinkariuki89%40gmail.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
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>>
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> Kelvin Kariuki
>>
>> Assistant Lecturer
>> Multimedia University of Kenya
>> Faculty of Computing and Information Technology
>>
>> Twitter Handle: @teacherkaris
>>
>> Alt email: kkariuki at mmu.ac.ke
>>
>> Mobile: +2547 29 385 557
>>
>> The Lord is my Shepherd
>>
>>
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>> ailman/options/kictanet/otieno.barrack%40gmail.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
>> _______________________________________________
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>>
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>> ailman/options/kictanet/james%40muendo.co.ke
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
>>
>>
>> --
>>
>>
>>
>> James Muendo
>>
>> Chief Executive Officer (CEO),
>>
>> Logic Craft Ltd,
>>
>> Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
>>
>> P.O Box 28016 – 00200,
>>
>> Nairobi,KE
>>
>>
>>
>> M:| +254.725.567.508   S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo
>> <https://twitter.com/Mmuendo>   W:|http://about.me/muendo
>>
>>
>>
>> Too Brief? Here's Why <http://emailcharter.org/>
>>
>> _______________________________________________
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>>
>> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
>> ailman/options/kictanet/info%40alyhussein.com
>>
>>
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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>>
>> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
>> ailman/options/kictanet/kaninimutemi%40gmail.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>> --
>>
>> *Mercy Mutemi, Advocate*.
>>
>>
>>
>>
>>
>>
>>
>> _______________________________________________
>> kictanet mailing list
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>>
>> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
>> ailman/options/kictanet/info%40campusciti.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>> Twitter: http://twitter.com/kictanet
>> Facebook: https://www.facebook.com/KICTANet/
>>
>> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
>> ailman/options/kictanet/kivuva%40transworldafrica.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
>> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>> Twitter: http://twitter.com/kictanet
>> Facebook: https://www.facebook.com/KICTANet/
>>
>> Unsubscribe or change your options at https://lists.kictanet.or.ke/m
>> ailman/options/kictanet/kaninimutemi%40gmail.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
>
>
> --
> *Mercy Mutemi.*
>
>
>
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
> Twitter: http://twitter.com/kictanet
> Facebook: https://www.facebook.com/KICTANet/
>
> Unsubscribe or change your options at https://lists.kictanet.or.ke/
> mailman/options/kictanet/info%40alyhussein.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
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