[kictanet] eCitizen Service Down

[Jude Kikuyu]

If these servers in France or somewhere in Europe they tend to get switched
off from time to time.

On Mon, Jan 15, 2018 at 6:18 PM, Walubengo J via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> This is serious.
>
> eCitizen is one of our few celebrated and widely cited government success
> stories.  It is unbelievable that it is down. Particularly when my
> understanding is that it is a cloud-based service.
>
> hope the concerned are urgently attending to it.
>
> walu.
>
> On Monday, January 15, 2018, 5:17:16 PM GMT+3, Kelvin Kariuki via kictanet
> <kictanet at lists.kictanet.or.ke> wrote:
>
>
> I have been trying it since morning, it gives this error:
> "503 Service UnavailableNo server is available to handle this request."
>
> Its time they commit to a serious Service Level Agreement. Of late the
> downtime has been frequent, I have been in the process of registering a
> company and most of the time the service is not available. As a community,
> we are supposed to speak up about this to save the millions of Kenyans
> suffering from this inconvenience.
>
> The 503 Service Unavailable error is an HTTP status code that means the
> web site's server is simply not available right now. *Most of the time,
> it occurs because the server is too busy or because there's maintenance
> being performed on it*... Read on: https://www.lifewire.com/
> 503-service-unavailable-explained-2622940
>
> The error is most likely caused by simultaneous access by millions of
> Kenyans, the servers they have can't handle that amount of traffic. They
> should upgrade their data center. A Service Level Agreement will enforce
> them to do that and Kenyans will get a convenient service.
>
> On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Hi Listers,
>
> Anyone noticed that the ecitizen portal is down. I'm not sure how
> frequently this happens but what's the acceptable downtime for such a
> critical service. Or should we go back to manual backup?
>
> Victor
>
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> --
> Best Regards,
>
> Kelvin Kariuki
> Assistant Lecturer
> Multimedia University of Kenya
> Faculty of Computing and Information Technology
> Twitter Handle: @teacherkaris
> Alt email: kkariuki at mmu.ac.ke
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
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