[kictanet] eCitizen Service Down

Tue Jan 16 08:53:18 EAT 2018

Depends how the convenience fee is used to improve the platform and lives
of Kenyans. Read on
https://www.standardmedia.co.ke/business/article/2001266099/unmasking-the-legal-fight-behind-ecitizen-deal-worth-billions

On Jan 15, 2018 6:40 PM, "Admin CampusCiti via kictanet" <
kictanet at lists.kictanet.or.ke> wrote:

> Kanini
>
> I’m with you on this. I love this service. And I honestly don’t mind that
> convenience fee..if only it works.. :-)
>
> UX is basically non existent.
>
> *Ali Hussein*
> *Hussein & Associates*
> +254 0713 601113
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>
> LinkedIn: http://ke.linkedin.com/in/alihkassim
> <http://ke.linkedin.com/in/alihkassim>
>
> Blog: www.alyhussein.com
>
> "Discovery consists in seeing what everyone else has seen and thinking
> what no one else has thought".  ~ Albert Szent-Györgyi
>
> Sent from my iPad
>
> On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
> I like eCitizen I do (or rather the concept). But my interactions with the
> platfrom always leave me with a bitter taste. It returns an error message
> quite often. Of course customer care is a huge problem. Online support is
> no better because they always tell you to call Customer Care. It’s also not
> the most user friendly of platforms so you get stuck quite a lot. Then
> there’s that controversial ‘convenience fee’ per transaction.
>
> On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> James
>>
>> You raise a very critical issue about critical government services. I’m
>> curious. Since Lilian from ICT has responded to Victor maybe she can come
>> back to us after consulting internally with answers to the following
>> questions:-
>>
>> 1. Where is the eCitizen Portal hosted and what are the SLA details?
>> 2. Why is it so difficult to get anyone on the Customer Service Line?
>> 3. There’s no recourse when there is an issue to resolve. In November I
>> had to pay twice for my driving license renewal. To date I’m not even sure
>> who to speak with for a refund.
>> 4. For such a critical service we are past the stage of being ‘happy’
>> simply to have the service. As citizens we expect NOTHING BUT THE BEST from
>> Silicon Savannah.
>> 5. When will the service be fully mobile enabled?
>>
>> It’s high time we elevate this service to world class standard. As it is
>> every time I think about using the service I start getting agitated.
>>
>> *Ali Hussein*
>> *Principal*
>> *Hussein & Associates*
>> +254 0713 601113
>>
>> Twitter: @AliHKassim
>>
>> Skype: abu-jomo
>>
>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>
>> "We are what we repeatedly do. Excellence, therefore, is not an act but a
>> habit."  ~ Aristotle
>>
>>
>> Sent from my iPad
>>
>> On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> Listers,
>>
>> Barack, I wonder whether those servers are here or out there. And if out
>> there, two critical questions arise:
>>
>> 1. What is the SLA agreement, and especially when it comes to getting the
>> service back within acceptable timeline(s)?
>> 2. Why host away from the country, yet we have companies like Node and
>> Angani, who I believe have the various competencies to handle such locally?
>> Plus there is KIXP to support the traffic that comes through? I believe a
>> great number of the users of the system are local. Why not make it easier
>> and quicker?
>>
>> Just wondering.
>>
>> Regards,
>>
>>
>> On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>>> Teacher Karis,
>>>
>>> Maybe the servers are in another time zone, give them a few hours they
>>> will be opened.
>>>
>>> Regards
>>>
>>> On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" <
>>> kictanet at lists.kictanet.or.ke> wrote:
>>>
>>>> I have been trying it since morning, it gives this error:
>>>> "503 Service UnavailableNo server is available to handle this request."
>>>>
>>>> Its time they commit to a serious Service Level Agreement. Of late the
>>>> downtime has been frequent, I have been in the process of registering a
>>>> company and most of the time the service is not available. As a community,
>>>> we are supposed to speak up about this to save the millions of Kenyans
>>>> suffering from this inconvenience.
>>>>
>>>> The 503 Service Unavailable error is an HTTP status code that means
>>>> the web site's server is simply not available right now. *Most of the
>>>> time, it occurs because the server is too busy or because there's
>>>> maintenance being performed on it*... Read on:
>>>> https://www.lifewire.com/503-service-unavailable-explained-2622940
>>>>
>>>> The error is most likely caused by simultaneous access by millions of
>>>> Kenyans, the servers they have can't handle that amount of traffic. They
>>>> should upgrade their data center. A Service Level Agreement will enforce
>>>> them to do that and Kenyans will get a convenient service.
>>>>
>>>> On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <
>>>> kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>>> Hi Listers,
>>>>>
>>>>> Anyone noticed that the ecitizen portal is down. I'm not sure how
>>>>> frequently this happens but what's the acceptable downtime for such a
>>>>> critical service. Or should we go back to manual backup?
>>>>>
>>>>> Victor
>>>>>
>>>>> _______________________________________________
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>>>>>
>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
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>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Best Regards,
>>>>
>>>> Kelvin Kariuki
>>>> Assistant Lecturer
>>>> Multimedia University of Kenya
>>>> Faculty of Computing and Information Technology
>>>> Twitter Handle: @teacherkaris
>>>> Alt email: kkariuki at mmu.ac.ke
>>>> Mobile: +2547 29 385 557
>>>>
>>>> The Lord is my Shepherd
>>>>
>>>>
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>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>> for people and institutions interested and involved in ICT policy and
>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>> online that you follow in real life: respect people's times and bandwidth,
>>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>>> not spam, do not market your wares or qualifications.
>>>>
>>>>
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>>>
>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> for people and institutions interested and involved in ICT policy and
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>> sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> online that you follow in real life: respect people's times and bandwidth,
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>> not spam, do not market your wares or qualifications.
>>>
>>>
>>
>>
>> --
>>
>>
>> James Muendo
>>
>> Chief Executive Officer (CEO),
>>
>> Logic Craft Ltd,
>>
>> Suite 39, 2nd Floor, Visions Plaza, Mombasa Road
>>
>> P.O Box 28016 – 00200,
>>
>> Nairobi,KE
>>
>>
>>
>> M:| +254.725.567.508   S: | tim.rick Gtalk:| james.muendo T: | @Mmuendo
>> <https://twitter.com/Mmuendo>   W:|http://about.me/muendo
>>
>>
>>
>> Too Brief? Here's Why <http://emailcharter.org/>
>>
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>>
>>
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
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>>
>> Unsubscribe or change your options at https://lists.kictanet.or.ke/
>> mailman/options/kictanet/kaninimutemi%40gmail.com
>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
> --
> *Mercy Mutemi, Advocate*.
>
>
>
> _______________________________________________
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> mailman/options/kictanet/info%40campusciti.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
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>
> Unsubscribe or change your options at https://lists.kictanet.or.ke/
> mailman/options/kictanet/kivuva%40transworldafrica.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
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