[kictanet] A call for better Service Level Agreements - Utility Providers

[kanini mutemi]

Hey Mbugua, 

The lapsed Energy Bill attempted to introduce restitution in cases where someone has suffered loss from power outages. The President returned the Bill taking issue with that particular clause.  The Energy Bill has now been reintroduced in Parliament. Perhaps we have an opportunity to make some noise about it, hoping this House is more genuine in how they conduct public participation than the last. 

> On 9 Jan 2018, at 19:50, Mbugua Njihia via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> 
> Like many Kenyan’s who do not live near key installations served by dedicated power lines, having reliable power for both home and office use can be a game of chance. We have become accustomed to outages and brown outs from the lightest of rains and the odd monkey tinkering with and tripping some wires.
> 
> Unfortunately, I have never once heard of restitution to a customer, resulting from downtime – scheduled or otherwise from the electricity transmission and distribution monopoly. That electricity is a key element in all factors of production and needed for the addition of value and maximization of outputs across industries, should say something about the service guarantees that should be available to consumer’s turnkey.
> 
> http://www.mbuguanjihia.com/tech/call-better-service-level-agreements.html <http://www.mbuguanjihia.com/tech/call-better-service-level-agreements.html>
> Regards,
> Mbugua Njihia
> 
> ᐧ
> 
> ᐧ
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