[kictanet] Complaint against an MNO

[Odhiambo Washington]

Hello Rachel,

Thank you very much. Someone has reached out to me via e-mail and I am
working on providing the details required.

On 13 June 2017 at 09:33, Alwala, Rachel <Alwala at ca.go.ke> wrote:

> Hi Washington,
>
> I believe someone has gotten in touch with you on this to help you with
> the process.
>
> Rachel Alwala
> Assistant Director/Communications and External Affairs
> Communications Authority of Kenya
> PO Box 14448
> Nairobi 00800
>
> Tel:  +254 703042000
> Email:  alwala at ca.go.ke
>
> From: kictanet <kictanet-bounces+alwala=ca.go.ke at lists.kictanet.or.ke> on
> behalf of KICTAnet Discussions <kictanet at lists.kictanet.or.ke>
> Reply-To: KICTAnet Discussions <kictanet at lists.kictanet.or.ke>
> Date: Monday, June 12, 2017 at 9:16 PM
> Subject: [kictanet] Complaint against an MNO
>
> I have looked at http://www.ca.go.ke/index.php/how-to-make-a-complaint,
> but just from reading, without downloading any forms, it's not obvious to
> me which category of complaint mine is in. I'll appreciate any pointers,
>
> On Tuesday last week (or Monday evening!) an MNO installed and switched on
> some Radio equipment on a mast that is in my neighborhood and with that,
> the neighborhood instantly lost all TV signals. We have been forced to
> engage technicians to try and help us out to get to watch TV again. They
> say we have to address the matter with the provider.
>
> Digital signals, including that of GOTv have been affected from/by what I
> believe is some signal from the equipment this MNO (or whoever it's sharing
> the mast with!) installed last week.
>
> In such a case of signal interference, which form should I be downloading
> from the above CA website?
>
> And why doesn't CA just have an online complaint submission system, which
> authenticates against the complainant's phone number or e-mail using a
> code??
>
> PS: I believe the MNO who owns the mast is Airtel.
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254 7 3200 0004/+254 7 2274 3223
> "Oh, the cruft."
>



-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254 7 3200 0004/+254 7 2274 3223
"Oh, the cruft."
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