[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

Mon Feb 6 21:57:09 EAT 2017

Thank you Admin and moderator for taking the initiative on this subject.
Before the day breaks allow me to make submissions.

a) Affordability - To what extend is Safaricom deploying dynamic pricing?
It might not be evident to consumers but are the call rates relative to the
anchor BTS ? Meaning if am in Kawangware i pay a different call rate than
when am aroumd Kileleshwa?

Will dynamic pricing apply On OTT platforms as well to drive consumption of
certain types of content?

Roaming service when will safaricom deploy E-Sim and enter strategic
partnerships with global players to reduce roaming costs?

b) Quality of Service - 5G is to roll out in 2020 where are we with 4G?
Will we have optimised it? How about white space? When do its benefits
trickle down to consumers to bridge the last mile as an affordable
alternative and for redundancy checks.

E-Sim

c) Data Protection & Intermediary liability-
Has Safaricom started investing in big data analytics tools that can
harness metadata so as to cushion data breaches? Have come across studies
in an international university I attended of a study done with anonymised
call records of 15M safaricom phone subscribers that did predict disease
spread patterns from rural to urban areas...there are many more other
studies that can be done for social good. Is there a particular department
in safaricom that collaborates with scholars for such ground breaking
studies ? Are they published and publiced?

d) Privacy Issues - How safe is our transactional data with the planned
release of mpesa API to developers?

There are couple phone apps that we install that phish up our phone and sms
records....can safaricom play a role in blocking then?

Timothy Oriedo

about.me/Timoriedo

On 6 Feb 2017 6:06 pm, "Walubengo J via kictanet" <
kictanet at lists.kictanet.or.ke> wrote:

> Interesting questions for Safcom.  We are now exactly 6hrs away from end
> of Day1.
>
> So if you have not asked your Consumer questions, plse do.
>
> I actually expected more consumer related questions considering the
> emotions Safcom sometimes raises on twitter :-)
>
> Like how does Safaricom protect our data held within their MPESA agents?
> We keep leaving our National IDs and mobile phone numbers all over the
> country :-(
>
> Surely a billion dollar company can have a better solution for identifying
> users while protecting their data security.
>
> walu.
>
>
> ------------------------------
> *From:* Sidney Ochieng <sidney.ochieng at gmail.com>
> *To:* Walubengo J <jwalu at yahoo.com>; KICTAnet ICT Policy Discussions <
> kictanet at lists.kictanet.or.ke>
> *Sent:* Monday, February 6, 2017 2:39 PM
> *Subject:* Re: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb)
> - Consumer Issues
>
> I'd like to know what Safaricom is doing to make it affordable for people
> to come online? While prices have reduced its not enough when half the
> population lives on less than a dollar a day. On the same note, why do
> bundles expire? Other than to make me buy more?
>
> Why is Mpesa so expensive compared to other options? When is the Mpesa app
> coming? The USSD option is so cumbersome.
>
> What sort of information do you have on me, as a subscriber? How long is
> each category of information stored for? What internal processes protect
> this data and who has access to it, within Safcom? What is the process for
> outsiders(government,  private citizen) to get access to it?
>
> Those cameras you put in all over the city, who has access to them?
>
> What's the plan for fiber? Right now I think you're my only hope for fiber
> in my home in Siaya.
>
>
>
> On 6 February 2017 at 13:35, Walubengo J via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Thnx Steve for you input.
>
> Listers, you have heard from Safaricom itself.
>
> Fungua roho and offload those questions that have been bothering you.
>
> I do have a few myself:
>
> 1.  Affordability.  The idea that bundles are cheap
> <http://www.safaricom.co.ke/personal/my-internet/new-to-the-internet/data-plans> e.g
> 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to
> 1,500Ksh or 15$ per month for 4.5GB of data.  If I watched an educational
> movie or downloaded some serious research data or software, this volume of
> data can disappear in 5minutes.  Meaning, 15$ gone in 5 minutes!
>
> My conclusion is that data bundles are not cheap - unless you are simply
> tweeting the whole day.  How can Safaricom give Kenyans a better data
> bundle-price mix that encourages more value adding activities rather than
> just social-media activities?
>
> 2.  On  Child Online Protection(COP); As the largest 'ISP' in Kenya, what
> modalities do you have for parents to control and protect kids from adult,
> terrorist or other harmful content?  Do you have something equivalent to
> DSTV parental control for mobile devices?
>
> Ni hayo tu for now.
> ----
> Meanwhile Listers, plse send out your questions for recording, Safaricom
> will then compile comprehensive responses towards the end of the week.
>
> walu.
>
>
> ------------------------------
> *From:* Stephen Chege <SChege at Safaricom.co.ke>
> *To:* Walubengo J <jwalu at yahoo.com>; KICTAnet ICT Policy Discussions <
> kictanet at lists.kictanet.or.ke >
> *Sent:* Monday, February 6, 2017 11:22 AM
> *Subject:* RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb)
> - Consumer Issues
>
> Hi everyone,
>
> I’m  Steve Chege Director - Corporate Affairs at Safaricom. I have over
> the years interacted with many of you, our parent Ministry and Regulator on
> diverse industry issues. I have also been a member of this list and indeed
> the community for some time now and follow closely the industry discussions
> especially issues raised about Safaricom. Through this engagement I hope to
> shed more light on a number of issues and empower you to discuss Safaricom
> with the right information, answer your questions and share our position on
> a number of industry issues. Therefore as we kick off this engagement I
> would like to thank you in advance and say I look forward to an open
> engagement.
>
> As Grace and Walu  said last week, with guidance from the KICTANET team,
> we hope to host a cocktail evening in the next few weeks where we can have
> another opportunity to talk face-to-face and possibly cover even more
> questions you may have. This is the first of many such engagements you can
> expect from us going forward.
>
> In the meantime, we look forward to your questions and will respond to
> them with as much detail as we can.
>
> Thanks and looking forward to hearing from you,
>
> Steve
>
>
> *From:* kictanet [mailto:kictanet-bounces+ schege
> <kictanet-bounces%2Bschege>=safaricom.co.ke at lists. kictanet.or.ke
> <safaricom.co.ke at lists.kictanet.or.ke>] *On Behalf Of *Walubengo J via
> kictanet
> *Sent:* Monday, February 06, 2017 08:28
> *To:* Stephen Chege
> *Cc:* Walubengo J
> *Subject:* [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) -
> Consumer Issues
>
> Greetings Listers,
>
> Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom'
> online deliberations. Going straight into today's theme, we want you to share
>  your experiences, challenges, proposed solutions with regard to Safaricom
> Services along any of the following lines:
>
> a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services
> )
> b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)
> c) Data Protection & Intermediary liability- (Premium Service Providers,
> Unsolicited sms, KRA & MPESA accounts)
> d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship
> threats, Child online Protection from harmful content, Security Cameras,
> etc)
>
> The floor is open and we have only today.  So better start talking since
> tomorrow we move on to competition issues.
>
> -walu.
>
> -Rest of the Programme-
> 1. Consumer Issues Day,
> 2. Competition Issues Day,
> 3. Innovators, Innovations & Suppliers Day,
> 4. Infrastructure & Universal Access Day,
> 5. Technology & Elections Day
> 6. Emerging Issues+AOB
>
>
> ------------------------------
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> --
> Regards,
> Sidney
>
> *Twitter:* @princelySid <https://twitter.com/princelySid> | *Website: *
> sidneyochieng.co.ke
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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