[kictanet] kictanet Digest, Vol 117, Issue 27

Mon Feb 6 21:13:08 EAT 2017

@Safaricom
My concern (though already mentioned by one of the listers) is privacy and data protection.
In 2013, a political party in my area colluded with M-Pesa agents to phish customer details from M-Pesa registers for political purposes.As a result, my details and those of others ended up with the party, and were eventually forwarded to the registrar of political parties.
1. What mechanisms have you put in place to protect customers data especially at the agents level?2. Can you compare notes with your sister company in Tanzania  (Vodacom) to borrow some of their best practices in handling customer data? 
The other issues is Internet cost. 
Tanzania has been voted as the #1 country with affordable Internet costs in Africa (again Vodacom takes the lead).With about 150 Kshs, you get 1GB for 24 hours. Why is it so hard for you to pass such benefits to Kenyans after years of dominance?
Kind regards
Bonface Witaba

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Today's Topics:

  1. Re: Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer
      Issues (Walubengo J)

----------------------------------------------------------------------

Message: 1
Date: Mon, 6 Feb 2017 15:05:31 +0000 (UTC)
From: Walubengo J <jwalu at yahoo.com>
To: Sidney Ochieng <sidney.ochieng at gmail.com>,  KICTAnet ICT Policy
    Discussions <kictanet at lists.kictanet.or.ke>
Subject: Re: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb)
    - Consumer Issues
Message-ID: <436951332.1881645.1486393531419 at mail.yahoo.com>
Content-Type: text/plain; charset="utf-8"

Interesting questions for Safcom. ?We are now exactly 6hrs away from end of Day1.
So if you have not asked your Consumer questions, plse do.?
I actually expected more consumer related questions considering the emotions Safcom sometimes raises on twitter :-)
Like how does Safaricom protect our data held within their MPESA agents? ?We keep leaving our National IDs and mobile phone numbers all over the country :-(?
Surely a billion dollar company can have a better solution for identifying users while protecting their data security.?walu.

      From: Sidney Ochieng <sidney.ochieng at gmail.com>
 To: Walubengo J <jwalu at yahoo.com>; KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke> 
 Sent: Monday, February 6, 2017 2:39 PM
 Subject: Re: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

I'd like to know what Safaricom is doing to make it affordable for people to come online? While prices have reduced its not enough when half the population lives on less than a dollar a day. On the same note, why do bundles expire? Other than to make me buy more??
Why is Mpesa so expensive compared to other options? When is the Mpesa app coming? The USSD option is so cumbersome.
What sort of information do you have on me, as a subscriber? How long is each category of information stored for? What internal processes protect this data and who has access to it, within Safcom? What is the process for outsiders(government, ?private citizen) to get access to it??
Those cameras you put in all over the city, who has access to them??
What's the plan for fiber? Right now I think you're my only hope for fiber in my home in Siaya.

On 6 February 2017 at 13:35, Walubengo J via kictanet <kictanet at lists.kictanet.or.ke> wrote:

Thnx Steve for you input.
Listers, you have heard from Safaricom itself.
Fungua roho and offload those questions that have been bothering you.
I do have a few myself:
1.? Affordability.? The idea that?bundles are cheap?e.g 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to 1,500Ksh or 15$ per month for 4.5GB of data.? If I watched an educational movie or downloaded some serious research data or software, this volume of data can disappear in 5minutes.? Meaning, 15$ gone in 5 minutes!
My conclusion is that data bundles are not cheap - unless you are simply tweeting the whole day.? How can Safaricom give Kenyans a better data bundle-price mix that encourages more value adding activities rather than just social-media activities??
2.? On ?Child Online Protection(COP); As the largest 'ISP' in Kenya, what modalities do you have for parents to control and protect kids from adult, terrorist or other harmful content?? Do you have something equivalent to DSTV parental control for mobile devices?
Ni hayo tu for now.----Meanwhile Listers, plse send out your questions for recording, Safaricom will then compile comprehensive responses towards the end of the week.
walu.

      From: Stephen Chege <SChege at Safaricom.co.ke>
 To: Walubengo J <jwalu at yahoo.com>; KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke > 
 Sent: Monday, February 6, 2017 11:22 AM
 Subject: RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

Hi everyone,?I?m ?Steve Chege Director - Corporate Affairs at Safaricom. I have over the years interacted with many of you, our parent Ministry and Regulator on diverse industry issues. I have also been a member of this list and indeed the community for some time now and follow closely the industry discussions especially issues raised about Safaricom. Through this engagement I hope to shed more light on a number of issues and empower you to discuss Safaricom with the right information, answer your questions and share our position on a number of industry issues. Therefore as we kick off this engagement I would like to thank you in advance and say I look forward to an open engagement.??As Grace and Walu ?said last week, with guidance from the KICTANET team, we hope to host a cocktail evening in the next few weeks where we can have another opportunity to talk face-to-face and possibly cover even more questions you may have. This is the first of many such engagements you can expect from us going forward.?In the meantime, we look forward to your questions and will respond to them with as much detail as we can.??Thanks and looking forward to hearing from you,?Steve??From: kictanet [mailto:kictanet-bounces+ schege=safaricom.co.ke at lists. kictanet.or.ke]On Behalf Of Walubengo J via kictanet
Sent: Monday, February 06, 2017 08:28
To: Stephen Chege
Cc: Walubengo J
Subject: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues?Greetings Listers,?Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to share ?your experiences, challenges, proposed solutions with regard to Safaricom Services along any of the following lines:?a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services )b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)c) Data Protection & Intermediary liability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc)?The floor is open and we have only today.? So better start talking since tomorrow we move on to competition issues.??-walu.?-Rest of the Programme-1. Consumer Issues Day,?2. Competition Issues Day,?3. Innovators, Innovations & Suppliers Day,?4. Infrastructure & Universal Access Day,?5. Technology & Elections Day?6. Emerging Issues+AOB

Note:All emails sent from Safaricom Limited are subject to Safaricom?s Email Terms & Conditions. Please click here to read the policy.http://www.safaricom.co.ke/ images/Downloads/Terms_and_ Conditions/safaricom_email_ terms_and_conditions.pdf

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