[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

Mon Feb 6 17:57:35 EAT 2017

Thank you so much Steve , Walu et al for the engagement.
First of all, I am grateful to Safaricom for being almost everywhere. I was
in parts of Kapedo, Baragoi and Mandera last year and it was unbelievable
that I could post pictures and read news online from some of those far
flung places. It just struck me that Safaricom is a company that intends to
stay in Kenya for the next 100 years.
Realising that the company is an important part of Kenyan life,  my
question is whether Safaricom has a human rights policy or guidelines for
its operations. This is not just in relation to access to customer data,
child online protection and privacy but also in other areas such as
environment, how/who you contract and compensation for victims of rights
abuses.

Regards,

2017-02-06 14:39 GMT+03:00 Sidney Ochieng via kictanet <
kictanet at lists.kictanet.or.ke>:

> I'd like to know what Safaricom is doing to make it affordable for people
> to come online? While prices have reduced its not enough when half the
> population lives on less than a dollar a day. On the same note, why do
> bundles expire? Other than to make me buy more?
>
> Why is Mpesa so expensive compared to other options? When is the Mpesa app
> coming? The USSD option is so cumbersome.
>
> What sort of information do you have on me, as a subscriber? How long is
> each category of information stored for? What internal processes protect
> this data and who has access to it, within Safcom? What is the process for
> outsiders(government,  private citizen) to get access to it?
>
> Those cameras you put in all over the city, who has access to them?
>
> What's the plan for fiber? Right now I think you're my only hope for fiber
> in my home in Siaya.
>
>
>
> On 6 February 2017 at 13:35, Walubengo J via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> Thnx Steve for you input.
>>
>> Listers, you have heard from Safaricom itself.
>>
>> Fungua roho and offload those questions that have been bothering you.
>>
>> I do have a few myself:
>>
>> 1.  Affordability.  The idea that bundles are cheap
>> <http://www.safaricom.co.ke/personal/my-internet/new-to-the-internet/data-plans> e.g
>> 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to
>> 1,500Ksh or 15$ per month for 4.5GB of data.  If I watched an educational
>> movie or downloaded some serious research data or software, this volume of
>> data can disappear in 5minutes.  Meaning, 15$ gone in 5 minutes!
>>
>> My conclusion is that data bundles are not cheap - unless you are simply
>> tweeting the whole day.  How can Safaricom give Kenyans a better data
>> bundle-price mix that encourages more value adding activities rather than
>> just social-media activities?
>>
>> 2.  On  Child Online Protection(COP); As the largest 'ISP' in Kenya, what
>> modalities do you have for parents to control and protect kids from adult,
>> terrorist or other harmful content?  Do you have something equivalent to
>> DSTV parental control for mobile devices?
>>
>> Ni hayo tu for now.
>> ----
>> Meanwhile Listers, plse send out your questions for recording, Safaricom
>> will then compile comprehensive responses towards the end of the week.
>>
>> walu.
>>
>>
>> ------------------------------
>> *From:* Stephen Chege <SChege at Safaricom.co.ke>
>> *To:* Walubengo J <jwalu at yahoo.com>; KICTAnet ICT Policy Discussions <
>> kictanet at lists.kictanet.or.ke>
>> *Sent:* Monday, February 6, 2017 11:22 AM
>> *Subject:* RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb)
>> - Consumer Issues
>>
>> Hi everyone,
>>
>> I’m  Steve Chege Director - Corporate Affairs at Safaricom. I have over
>> the years interacted with many of you, our parent Ministry and Regulator on
>> diverse industry issues. I have also been a member of this list and indeed
>> the community for some time now and follow closely the industry discussions
>> especially issues raised about Safaricom. Through this engagement I hope to
>> shed more light on a number of issues and empower you to discuss Safaricom
>> with the right information, answer your questions and share our position on
>> a number of industry issues. Therefore as we kick off this engagement I
>> would like to thank you in advance and say I look forward to an open
>> engagement.
>>
>> As Grace and Walu  said last week, with guidance from the KICTANET team,
>> we hope to host a cocktail evening in the next few weeks where we can have
>> another opportunity to talk face-to-face and possibly cover even more
>> questions you may have. This is the first of many such engagements you can
>> expect from us going forward.
>>
>> In the meantime, we look forward to your questions and will respond to
>> them with as much detail as we can.
>>
>> Thanks and looking forward to hearing from you,
>>
>> Steve
>>
>>
>> *From:* kictanet [mailto:kictanet-bounces+schege=
>> safaricom.co.ke at lists.kictanet.or.ke] *On Behalf Of *Walubengo J via
>> kictanet
>> *Sent:* Monday, February 06, 2017 08:28
>> *To:* Stephen Chege
>> *Cc:* Walubengo J
>> *Subject:* [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) -
>> Consumer Issues
>>
>> Greetings Listers,
>>
>> Hope you had a lovely weekend and ready for this week's
>> 'Talk-2-Safaricom' online deliberations. Going straight into today's theme,
>> we want you to share  your experiences, challenges, proposed solutions
>> with regard to Safaricom Services along any of the following lines:
>>
>> a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top
>> Services )
>> b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)
>> c) Data Protection & Intermediary liability- (Premium Service Providers,
>> Unsolicited sms, KRA & MPESA accounts)
>> d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship
>> threats, Child online Protection from harmful content, Security Cameras,
>> etc)
>>
>> The floor is open and we have only today.  So better start talking since
>> tomorrow we move on to competition issues.
>>
>> -walu.
>>
>> -Rest of the Programme-
>> 1. Consumer Issues Day,
>> 2. Competition Issues Day,
>> 3. Innovators, Innovations & Suppliers Day,
>> 4. Infrastructure & Universal Access Day,
>> 5. Technology & Elections Day
>> 6. Emerging Issues+AOB
>>
>>
>> ------------------------------
>> *Note:*
>> All emails sent from Safaricom Limited are subject to Safaricom’s Email
>> Terms & Conditions. Please click here to read the policy.
>> http://www.safaricom.co.ke/images/Downloads/Terms_and_Condit
>> ions/safaricom_email_terms_and_conditions.pdf
>>
>>
>>
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>
>
>
> --
> Regards,
> Sidney
>
> *Twitter:* @princelySid <https://twitter.com/princelySid> | *Website: *
> sidneyochieng.co.ke
>
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>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>

-- 
Grace L.N. Mutung'u
Skype: gracebomu
Twitter: @Bomu

<http://www.diplointernetgovernance.org/profile/GraceMutungu>

PGP ID : 0x33A3450F
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